diff --git a/config/install/ucb_site_configuration.configuration.yml b/config/install/ucb_site_configuration.configuration.yml
index 717901c..e66e6d6 100644
--- a/config/install/ucb_site_configuration.configuration.yml
+++ b/config/install/ucb_site_configuration.configuration.yml
@@ -215,3 +215,14 @@ external_services:
     availability:
       content: true
       sitewide: true
+  salesforce:
+    label: Salesforce Enhanced Chat
+    content_label: Salesforce Enhanced Chat
+    settings:
+      - salesforce_id
+      - embedded_service_name
+      - endpoint_url
+      - scrt2_url
+    availability:
+      content: true
+      sitewide: true
diff --git a/js/service-salesforce.js b/js/service-salesforce.js
new file mode 100644
index 0000000..59bcd8c
--- /dev/null
+++ b/js/service-salesforce.js
@@ -0,0 +1,33 @@
+(function (drupalSettings) {
+  const settings = drupalSettings.service_salesforce?.[0];
+  if (!settings) return;
+
+  function initEmbeddedMessaging() {
+    try {
+      embeddedservice_bootstrap.settings.language = 'en_US';
+
+      embeddedservice_bootstrap.init(
+        settings.salesforce_id,
+        settings.embedded_service_name,
+        settings.endpoint_url,
+        {
+          scrt2URL: settings.scrt2_url
+        }
+      );
+    } catch (err) {
+      console.error('Error loading Embedded Messaging:', err);
+    }
+  }
+
+  function loadSalesforceBootstrap() {
+    const endpoint = settings.endpoint_url.replace(/\/$/, '');
+    const script = document.createElement('script');
+    script.src = `${endpoint}/assets/js/bootstrap.min.js`;
+    script.type = 'text/javascript';
+    script.onload = initEmbeddedMessaging;
+    script.onerror = () => console.error('Failed to load Salesforce bootstrap.min.js');
+    document.head.appendChild(script);
+  }
+
+  loadSalesforceBootstrap();
+})(window.drupalSettings);
diff --git a/src/Form/ExternalServiceIncludeEntityForm.php b/src/Form/ExternalServiceIncludeEntityForm.php
index e337bc3..d911338 100644
--- a/src/Form/ExternalServiceIncludeEntityForm.php
+++ b/src/Form/ExternalServiceIncludeEntityForm.php
@@ -194,6 +194,24 @@ public function validateForm(array &$form, FormStateInterface $form_state) {
         }
         break;
 
+      case 'salesforce':
+        $idField = $externalServiceName . '__salesforce_id';
+        $nameField = $externalServiceName . '__embedded_service_name';
+        $endpointField = $externalServiceName . '__endpoint_url';
+        $scrt2Field = $externalServiceName . '__scrt2_url';
+
+        $endpointUrl = $form_state->getValue($endpointField);
+        if (!filter_var($endpointUrl, FILTER_VALIDATE_URL) || strpos($endpointUrl, 'https://cu.my.site.com') !== 0) {
+          $form_state->setErrorByName($endpointField, $this->t('The Endpoint URL must start with https://cu.my.site.com'));
+        }
+
+        $scrt2Url = $form_state->getValue($scrt2Field);
+        if (!filter_var($scrt2Url, FILTER_VALIDATE_URL) || strpos($scrt2Url, 'https://cu.my.salesforce-scrt.com') !== 0) {
+          $form_state->setErrorByName($scrt2Field, $this->t('The SCRT2 URL must start with https://cu.my.salesforce-scrt.com'));
+        }
+
+      break;
+
       default:
         $form_state->setErrorByName('service_name', $this->t('Unrecognized third-party service selected.'));
     }
@@ -370,7 +388,61 @@ private function buildExternalServiceSiteSettingsForm(array &$form, $externalSer
             ],
           ];
           break;
+          case 'salesforce':
+            $form[$externalServiceName . '__salesforce_id'] = [
+              '#type' => 'textfield',
+              '#size' => 24,
+              '#maxlength' => 24,
+              '#title' => $this->t('Salesforce Org ID'),
+              '#default_value' => $externalServiceSettings['salesforce_id'] ?? '',
+              '#required' => TRUE,
+              '#states' => [
+                'visible' => [
+                  ':input[name="service_name"]' => ['value' => $externalServiceName],
+                ],
+              ],
+            ];
 
+            $form[$externalServiceName . '__embedded_service_name'] = [
+              '#type' => 'textfield',
+              '#size' => 64,
+              '#maxlength' => 64,
+              '#title' => $this->t('Embedded Service Name'),
+              '#default_value' => $externalServiceSettings['embedded_service_name'] ?? '',
+              '#required' => TRUE,
+              '#states' => [
+                'visible' => [
+                  ':input[name="service_name"]' => ['value' => $externalServiceName],
+                ],
+              ],
+            ];
+
+            $form[$externalServiceName . '__endpoint_url'] = [
+              '#type' => 'url',
+              '#title' => $this->t('Embedded Service Endpoint URL'),
+              '#default_value' => $externalServiceSettings['endpoint_url'] ?? '',
+              '#required' => TRUE,
+              '#description' => $this->t('Example: https://cu.my.site.com/EmbeddedServiceName1234'),
+              '#states' => [
+                'visible' => [
+                  ':input[name="service_name"]' => ['value' => $externalServiceName],
+                ],
+              ],
+            ];
+
+            $form[$externalServiceName . '__scrt2_url'] = [
+              '#type' => 'url',
+              '#title' => $this->t('SCRT2 URL'),
+              '#default_value' => $externalServiceSettings['scrt2_url'] ?? '',
+              '#required' => TRUE,
+              '#description' => $this->t('Example: https://cu.my.salesforce-scrt.com'),
+              '#states' => [
+                'visible' => [
+                  ':input[name="service_name"]' => ['value' => $externalServiceName],
+                ],
+              ],
+            ];
+          break;
       default:
     }
   }
diff --git a/ucb_site_configuration.install b/ucb_site_configuration.install
index 21ae471..b41ed00 100644
--- a/ucb_site_configuration.install
+++ b/ucb_site_configuration.install
@@ -227,3 +227,14 @@ function ucb_site_configuration_update_9513() {
     'site_affiliation_options',
   ]);
 }
+
+/**
+ * Updates the Third-party services to add the Salesforce chatbot option.
+ */
+
+function ucb_site_configuration_update_9514() {
+  _ucb_site_configuration_update_config([
+    'external_services',
+  ]);
+}
+
diff --git a/ucb_site_configuration.libraries.yml b/ucb_site_configuration.libraries.yml
index 4f5964b..d05399f 100644
--- a/ucb_site_configuration.libraries.yml
+++ b/ucb_site_configuration.libraries.yml
@@ -28,3 +28,8 @@ service-goodkind:
   version: '1.0'
   js:
     js/service-goodkind.js: {}
+
+service-salesforce:
+  version: '1.0'
+  js:
+    js/service-salesforce.js: {}