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Summary: Consumers who complain of poor customer service on X are being targeted by scammers after the social media platform formerly known as Twitter changed its account verification process.
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| Reference | Pub Date | Authors | Org | Archive |
|---|---|---|---|---|
| https://www.theguardian.com/technology/2023/aug/27/consumers-complaining-x-targeted-scammers-verification-changes-twitter | 2023/08/27 | Anna Tims | The Guardian | https://web.archive.org/web/20230827142858/https://www.theguardian.com/technology/2023/aug/27/consumers-complaining-x-targeted-scammers-verification-changes-twitter |
| Technique | Description given for this incident |
|---|---|
| T0122 Direct Users to Alternative Platforms | Researchers at Mozilla examined influence operations targeting Kenyan citizens on Twitter in 2021, providing “a grim window into the booming and shadowy industry of Twitter influencers for political hire here in Kenya”, and giving insight into operations’ operationalisation: In our interviews with one of the influencers, they informed us of the agile tactics they use to organize and avoid detection. For example, when it’s time to carry out the campaign the influencers would be added to a Whatsapp group. Here, they received direction about what to post, the hashtags to use, which tweets to engage with and who to target. Synchronizing the tweets was also incredibly important for them. It’s what enables them to achieve their goal of trending on Twitter and gain amplification. [...] They revealed to us that those participating in the exercise are paid roughly between $10 and $15 to participate in three campaigns per day. Each campaign execution involves tweeting about the hashtags of the day until it appears on the trending section of Twitter. Additionally, some individuals have managed to reach retainer level and get paid about $250 per month. Their job is to make sure the campaigns are executed on a day-by-day basis with different hashtags. An M-PESA account (T0148.002: Bank Account Asset, T0148.001: Online Banking Platform) was used to pay campaign participants. Participants were organised in WhatsApp groups (T0129.005: Coordinate on Encrypted/Closed Networks T0151.007: Chat Broadcast Group, T0151.004: Chat Platform), in which they planned how to get campaign content trending on Twitter (T0121: Manipulate Platform Algorithm, T0151.008: Microblogging Platform). |
| T0143.003 Impersonated Persona | Researchers at Mozilla examined influence operations targeting Kenyan citizens on Twitter in 2021, providing “a grim window into the booming and shadowy industry of Twitter influencers for political hire here in Kenya”, and giving insight into operations’ operationalisation: In our interviews with one of the influencers, they informed us of the agile tactics they use to organize and avoid detection. For example, when it’s time to carry out the campaign the influencers would be added to a Whatsapp group. Here, they received direction about what to post, the hashtags to use, which tweets to engage with and who to target. Synchronizing the tweets was also incredibly important for them. It’s what enables them to achieve their goal of trending on Twitter and gain amplification. [...] They revealed to us that those participating in the exercise are paid roughly between $10 and $15 to participate in three campaigns per day. Each campaign execution involves tweeting about the hashtags of the day until it appears on the trending section of Twitter. Additionally, some individuals have managed to reach retainer level and get paid about $250 per month. Their job is to make sure the campaigns are executed on a day-by-day basis with different hashtags. An M-PESA account (T0148.002: Bank Account Asset, T0148.001: Online Banking Platform) was used to pay campaign participants. Participants were organised in WhatsApp groups (T0129.005: Coordinate on Encrypted/Closed Networks T0151.007: Chat Broadcast Group, T0151.004: Chat Platform), in which they planned how to get campaign content trending on Twitter (T0121: Manipulate Platform Algorithm, T0151.008: Microblogging Platform). |
| T0146.002 Paid Account Asset | Researchers at Mozilla examined influence operations targeting Kenyan citizens on Twitter in 2021, providing “a grim window into the booming and shadowy industry of Twitter influencers for political hire here in Kenya”, and giving insight into operations’ operationalisation: In our interviews with one of the influencers, they informed us of the agile tactics they use to organize and avoid detection. For example, when it’s time to carry out the campaign the influencers would be added to a Whatsapp group. Here, they received direction about what to post, the hashtags to use, which tweets to engage with and who to target. Synchronizing the tweets was also incredibly important for them. It’s what enables them to achieve their goal of trending on Twitter and gain amplification. [...] They revealed to us that those participating in the exercise are paid roughly between $10 and $15 to participate in three campaigns per day. Each campaign execution involves tweeting about the hashtags of the day until it appears on the trending section of Twitter. Additionally, some individuals have managed to reach retainer level and get paid about $250 per month. Their job is to make sure the campaigns are executed on a day-by-day basis with different hashtags. An M-PESA account (T0148.002: Bank Account Asset, T0148.001: Online Banking Platform) was used to pay campaign participants. Participants were organised in WhatsApp groups (T0129.005: Coordinate on Encrypted/Closed Networks T0151.007: Chat Broadcast Group, T0151.004: Chat Platform), in which they planned how to get campaign content trending on Twitter (T0121: Manipulate Platform Algorithm, T0151.008: Microblogging Platform). |
| T0146.003 Verified Account Asset | Researchers at Mozilla examined influence operations targeting Kenyan citizens on Twitter in 2021, providing “a grim window into the booming and shadowy industry of Twitter influencers for political hire here in Kenya”, and giving insight into operations’ operationalisation: In our interviews with one of the influencers, they informed us of the agile tactics they use to organize and avoid detection. For example, when it’s time to carry out the campaign the influencers would be added to a Whatsapp group. Here, they received direction about what to post, the hashtags to use, which tweets to engage with and who to target. Synchronizing the tweets was also incredibly important for them. It’s what enables them to achieve their goal of trending on Twitter and gain amplification. [...] They revealed to us that those participating in the exercise are paid roughly between $10 and $15 to participate in three campaigns per day. Each campaign execution involves tweeting about the hashtags of the day until it appears on the trending section of Twitter. Additionally, some individuals have managed to reach retainer level and get paid about $250 per month. Their job is to make sure the campaigns are executed on a day-by-day basis with different hashtags. An M-PESA account (T0148.002: Bank Account Asset, T0148.001: Online Banking Platform) was used to pay campaign participants. Participants were organised in WhatsApp groups (T0129.005: Coordinate on Encrypted/Closed Networks T0151.007: Chat Broadcast Group, T0151.004: Chat Platform), in which they planned how to get campaign content trending on Twitter (T0121: Manipulate Platform Algorithm, T0151.008: Microblogging Platform). |
| T0146.005 Lookalike Account ID | Researchers at Mozilla examined influence operations targeting Kenyan citizens on Twitter in 2021, providing “a grim window into the booming and shadowy industry of Twitter influencers for political hire here in Kenya”, and giving insight into operations’ operationalisation: In our interviews with one of the influencers, they informed us of the agile tactics they use to organize and avoid detection. For example, when it’s time to carry out the campaign the influencers would be added to a Whatsapp group. Here, they received direction about what to post, the hashtags to use, which tweets to engage with and who to target. Synchronizing the tweets was also incredibly important for them. It’s what enables them to achieve their goal of trending on Twitter and gain amplification. [...] They revealed to us that those participating in the exercise are paid roughly between $10 and $15 to participate in three campaigns per day. Each campaign execution involves tweeting about the hashtags of the day until it appears on the trending section of Twitter. Additionally, some individuals have managed to reach retainer level and get paid about $250 per month. Their job is to make sure the campaigns are executed on a day-by-day basis with different hashtags. An M-PESA account (T0148.002: Bank Account Asset, T0148.001: Online Banking Platform) was used to pay campaign participants. Participants were organised in WhatsApp groups (T0129.005: Coordinate on Encrypted/Closed Networks T0151.007: Chat Broadcast Group, T0151.004: Chat Platform), in which they planned how to get campaign content trending on Twitter (T0121: Manipulate Platform Algorithm, T0151.008: Microblogging Platform). |
| T0150.001 Newly Created Asset | Researchers at Mozilla examined influence operations targeting Kenyan citizens on Twitter in 2021, providing “a grim window into the booming and shadowy industry of Twitter influencers for political hire here in Kenya”, and giving insight into operations’ operationalisation: In our interviews with one of the influencers, they informed us of the agile tactics they use to organize and avoid detection. For example, when it’s time to carry out the campaign the influencers would be added to a Whatsapp group. Here, they received direction about what to post, the hashtags to use, which tweets to engage with and who to target. Synchronizing the tweets was also incredibly important for them. It’s what enables them to achieve their goal of trending on Twitter and gain amplification. [...] They revealed to us that those participating in the exercise are paid roughly between $10 and $15 to participate in three campaigns per day. Each campaign execution involves tweeting about the hashtags of the day until it appears on the trending section of Twitter. Additionally, some individuals have managed to reach retainer level and get paid about $250 per month. Their job is to make sure the campaigns are executed on a day-by-day basis with different hashtags. An M-PESA account (T0148.002: Bank Account Asset, T0148.001: Online Banking Platform) was used to pay campaign participants. Participants were organised in WhatsApp groups (T0129.005: Coordinate on Encrypted/Closed Networks T0151.007: Chat Broadcast Group, T0151.004: Chat Platform), in which they planned how to get campaign content trending on Twitter (T0121: Manipulate Platform Algorithm, T0151.008: Microblogging Platform). |
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