MinerException: GQL error: [{'message': 'service error', 'path': ['channel', 'viewerDropCampaigns']}]

[woctezuma]

Starting today, I have encountered a fatal error.

23:07:30: Fatal error encountered:
23:07:30: 
23:07:30: Traceback (most recent call last):
23:07:30:   File "C:\TwitchDropsMiner\main.py", line 158, in main
23:07:30:     await client.run()
23:07:30:   File "C:\TwitchDropsMiner\twitch.py", line 764, in run
23:07:30:     await self._run()
23:07:30:   File "C:\TwitchDropsMiner\twitch.py", line 908, in _run
23:07:30:     await asyncio.gather(
23:07:30:   File "C:\TwitchDropsMiner\channel.py", line 277, in update_stream
23:07:30:     self._stream = await self.get_stream()
23:07:30:                    ^^^^^^^^^^^^^^^^^^^^^^^
23:07:30:   File "C:\TwitchDropsMiner\channel.py", line 259, in get_stream
23:07:30:     available_drops: JsonType = await self._twitch.gql_request(
23:07:30:                                 ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
23:07:30:   File "C:\TwitchDropsMiner\twitch.py", line 1566, in gql_request
23:07:30:     raise MinerException(f"GQL error: {response_json['errors']}")
23:07:30: exceptions.MinerException: GQL error: [{'message': 'service error', 'path': ['channel', 'viewerDropCampaigns']}]
23:07:30: Exiting...
23:07:30: Cannot connect to Twitch, retrying in 2 seconds...
23:07:30: Application Terminated.
23:07:30: Close the window to exit the application.
23:07:39: Cannot connect to Twitch, retrying in 2 seconds...
23:07:40: Cannot connect to Twitch, retrying in 2 seconds...
23:07:41: Cannot connect to Twitch, retrying in 2 seconds...

Maybe related:

• Cannot connect to Twitch, retrying in... #383
• unable to login #370

[jaredcat]

I've been getting this too for about 3 days now.
Im assuming that there's nothing can be done though based on other similar issues

The issues you linked aren't related but these are:

• Fatal error crash: [{'message': 'service error', 'path': ['game']}] #415
• Properly handle GQL "service error" #417
• GQL "service error" #347

Update: mine just started working again within the last hour 🎉

Another edit: if you find this, try turning on "priority only" and messing with the games in that list. it might be associated with only one of those games.

[DevilXD]

Correct, there isn't anything that can be done on your side, as "service error" is just the Twitch website crashing and generally having internal issues. On my side, handling this in a better way is tracked by #417.

I feel there's a need to create a better logging system, because this issue is caused by a single channel, and there might be something specific about it that's causing the crash, just like what happened with the drop claiming time limit: #347 (comment)

[woctezuma]

Thank you for your replies! My client works again, as Twitch's side has been fixed, I guess.

[jaredcat]

because this issue is caused by a single channel, and there might be something specific about it that's causing the crash

@DevilXD I was playing around with my priority list and does seem like it's linked to either a single channel or single game. Got any ideas for an easy way to figure out which channel/game is causing this? I rather just remove it for now so i can at least mine other drops instead of this killing the entire service.
Maybe a few lines of code I can manually update?

[DevilXD]

Try it with this latest commit: a536dde

[jaredcat]

Try it with this latest commit: a536dde

Doesn't seem to work. The error for this viewerDropCampaigns service error is being thrown here: https://github.com/DevilXD/TwitchDropsMiner/blob/master/twitch.py#L1570 from this call https://github.com/DevilXD/TwitchDropsMiner/blob/master/channel.py#L262-L264

I changed it to

        try:
            available_drops: JsonType = await self._twitch.gql_request(
                GQL_OPERATIONS["AvailableDrops"].with_variables({"channelID": str(self.id)})
            )
        except MinerException as exc:
            logger.info("Channel caused an error. Skipping channel: {self._login}")
            return None

and it threw out bassjiggaming playing Ravendawn (Campaign: February Celebrations - Week 2)

I have my fix in place for now so everything is great again.
Thanks for your help @DevilXD!

[woctezuma]

Try it with this latest commit: a536dde

I still encounter the error despite this commit.

I have my fix in place for now so everything is great again.

Maybe you could suggest the fix as a pull request. Edit: I did it for a try in:

• Catch MinerException for viewerDropCampaigns #440

I will tell you if I encounter the error again with this commit.

[DevilXD]

I still encounter the error despite this commit.

@woctezuma The commit was never supposed to resolve any issues, only add context information. This isn't a fix by any means.

Doesn't seem to work.

@jaredkotoff That's my bad. The exception handler was added in the place where a "service error" did occur in the past, but it was actually a couple lines lower that was crashing in your case. This place can actually salvage the crash, because the stream information exists already, and just the "drops_enabled" flag is updated when necessary. Please try this latest one: 5dea41a