diff --git a/docs/articles/new-expensify/expensify-card/Set-Up-and-Manage-the-Expensify-Card.md b/docs/articles/new-expensify/expensify-card/Set-Up-and-Manage-the-Expensify-Card.md index 50cce6d5703f..cfa03397d57c 100644 --- a/docs/articles/new-expensify/expensify-card/Set-Up-and-Manage-the-Expensify-Card.md +++ b/docs/articles/new-expensify/expensify-card/Set-Up-and-Manage-the-Expensify-Card.md @@ -97,6 +97,31 @@ If a card reaches its expiration date, it automatically deactivates and declines --- +# How to freeze or unfreeze an Expensify Card + +As a Workspace Admin, you can freeze or unfreeze any card in your workspace without needing to cancel or reissue it. + +Freezing a card is helpful if: +- You suspect misuse or a policy violation +- You want to temporarily pause employee spending +- You're enforcing a department-wide budget freeze + +To freeze or unfreeze a card: + +1. Go to **Settings > Workspaces > [Workspace Name] > Expensify Card**. +2. Click a card from the list to open its details pane. +3. Click **Freeze card** or **Unfreeze card**. +4. Confirm the action in the popup modal. + +Once frozen: +- The card immediately stops working for purchases +- You'll see a note below the card indicating who froze the card and when +- The employee sees the same message and cannot unfreeze the card themselves + +All freeze/unfreeze actions are automatically posted to the workspace chat. + +--- + # FAQ ## What kind of bank account is required?