ParticipantDevice missing

[Iram1995]

Hi,

I hope you’re doing well.
I’m encountering an error while syncing participants from Zoom into my CRM. I’ve already obtained latest the version from ZoomNet, but the issue persists.
Could you please assist me with this?
Thanks,
Iram

[Jericho]

Thanks for reporting.

Please note that this is an ongoing issue discussed in #369 that we escalated to Zoom for assistance. I encourage you to participate on the Zoom forum to let the Zoom person know that more and more people are affected by this problem.

The root of the problem is that the Zoom API behavior does not match their documentation. The documentation lists the valid values that can be returned from the API but the API intermittently returns values that are outside of these valid values. We asked Zoom to help us understand what's going on but so far no progress has been made. I don't know whether the behavior we are observing is a bug in their API or whether the documentation is simply incorrect and should be ignored. The Zoom person I have been communicating with hasn't been able to confirm one way of another so far.

I can publish a hot fix for your specific scenario which will ensure that Windows 10 is successfully parsed despite the fact that it is not a valid value, according to Zoom's documentation. But I want to be clear that you will face the same exception if/when the Zoom API returns another undocumented value.

[Jericho]

I told the Zoom person about the problem you are witnessing and they are asking for the following info:

I am really sorry for the delay here…
I just re engaged with our Engineering team but what i want to do next, is to create another ticket an assign it to a different team. I would just need the name of the app you are using to call the API and the email associated with it so I can use that data to report the issue… could you provide that data?

Can you provide the name of your Zoom OAuth app and the email associated with it?

[Jericho]

Nevermind, the requested info is no longer necessary.

The Zoom team has acknowledged that there is an issue on their end and the device node is not intended to contain version information. It should contain values such as "Windows", not "Windows 10".

we are currently working on reverting our logic back to only displayin the OS without the OS version
I am now waiting to hear back from the team to get an estimated timeline for this release

But I will still publish an update shortly to overcome the current issue you raised.

[Iram1995]

Thank you so much for quick fixes.

[Jericho]

Version 0.85.0 is being published as we speak and should be on NuGet.org within the next hour or so.

[Jericho]

🎉 This issue has been resolved in version 0.85.0 🎉

The release is available on:

• GitHub Release
• NuGet Package

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