From da2dc020dcb67d779c4a69d88d51674a866ab66f Mon Sep 17 00:00:00 2001 From: =?UTF-8?q?Jo=C3=A3o=20Loureiro?= <41290695+joaolloureiro@users.noreply.github.com> Date: Thu, 12 Oct 2023 12:02:02 +0100 Subject: [PATCH] Update response-group.md Discussed with SFB Server Engineering Manager - IcM supporting this change .- https://portal.microsofticm.com/imp/v3/incidents/details/431156632/home --- .../enterprise-voice-solution/response-group.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/Skype/SfbServer/plan-your-deployment/enterprise-voice-solution/response-group.md b/Skype/SfbServer/plan-your-deployment/enterprise-voice-solution/response-group.md index 35bb57fba7..8b6db5c6b7 100644 --- a/Skype/SfbServer/plan-your-deployment/enterprise-voice-solution/response-group.md +++ b/Skype/SfbServer/plan-your-deployment/enterprise-voice-solution/response-group.md @@ -209,6 +209,6 @@ The following table describes the Response Group user model that you can use as |Concurrent calls connected to IVR or MoH
|480
|60
| |Concurrent anonymous sessions (without IM)
|224
|28
| |Concurrent anonymous sessions (with IM)
|64
|8
| -|Active agents (formal and informal)
|2400
|2400
| +|Agents (formal and informal)
|2400
|2400
| |Number of hunt groups
|800
|800
| |Number of IVR groups (use speech recognition)
|400
|400
|