diff --git a/app-builder/jane/plugins/aipp-plugin/src/main/resources/icon/d2ae338d-5bbb-47ef-8846-12316269a0eb.png b/app-builder/jane/plugins/aipp-plugin/src/main/resources/icon/d2ae338d-5bbb-47ef-8846-12316269a0eb.png new file mode 100644 index 000000000..d1c37606d Binary files /dev/null and b/app-builder/jane/plugins/aipp-plugin/src/main/resources/icon/d2ae338d-5bbb-47ef-8846-12316269a0eb.png differ diff --git a/app-builder/jane/plugins/aipp-plugin/src/main/resources/icon/d8241dff-1e0f-4ba5-8f64-e6f527415daf.png b/app-builder/jane/plugins/aipp-plugin/src/main/resources/icon/d8241dff-1e0f-4ba5-8f64-e6f527415daf.png new file mode 100644 index 000000000..fdf523d54 Binary files /dev/null and b/app-builder/jane/plugins/aipp-plugin/src/main/resources/icon/d8241dff-1e0f-4ba5-8f64-e6f527415daf.png differ diff --git a/app-builder/jane/plugins/aipp-plugin/src/main/resources/sql/data/tr_t_app_templete.sql b/app-builder/jane/plugins/aipp-plugin/src/main/resources/sql/data/tr_t_app_templete.sql new file mode 100644 index 000000000..28dde2606 --- /dev/null +++ b/app-builder/jane/plugins/aipp-plugin/src/main/resources/sql/data/tr_t_app_templete.sql @@ -0,0 +1,46 @@ +INSERT INTO "public"."app_builder_config" ("id", "form_id", "app_id", "tenant_id", "create_by", "create_at", "update_by", "update_at", "is_deleted") VALUES ('36a4642d4b8543ecb5bb0c30af014b3e', 'b8986770a6ffef44bbf2a9f26d6fc1be', 'bcc24abf7c8a483fa919dfd1f9947c88', '31f20efc7e0848deab6a6bc10fc3021e', 'system', '2025-06-19 06:43:13.070388', 'system', '2025-06-19 06:43:13.070388', 0) ON CONFLICT ("id") DO NOTHING; +INSERT INTO "public"."app_builder_config" ("id", "form_id", "app_id", "tenant_id", "create_by", "create_at", "update_by", "update_at", "is_deleted") VALUES ('43df8f8626754d45b145446d0b8c7a92', 'b8986770a6ffef44bbf2a9f26d6fc1be', '72f27bef57de4e7c8a0d13d700b81f8a', '31f20efc7e0848deab6a6bc10fc3021e', 'system', '2025-06-19 06:47:23.677827', 'system', '2025-06-19 06:47:23.677827', 0) ON CONFLICT ("id") DO 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你的工作任务如下：\n\n## 第一步：识别关键信息 \n- 分析用户当前的问题与诉求 \n - 请结合用户本轮对话及历史会话内容，判断其目前遇到的具体问题和表达的核心诉求。\n\n## 第二步：判断用户所处场景 \n基于识别出的用户问题和诉求，判断其属于以下哪一类场景：\n\n- 物流场景： \n - 用户表示商家发货慢、长时间未发货，或催促商家尽快发货； \n - 用户查询物流进度、催促快递、反馈拒收问题或快递未配送等情况； \n - 用户在快递运输过程中表达催促、异常或其他物流相关诉求。\n\n- 支付场景： \n - 用户支付后未见订单，进线询问状态或处理方式； \n - 支付失败但账户扣款，用户要求退款或解释； \n - 支付过程中遇到技术问题，如方式受限、密码无法输入等； \n - 对支付金额有疑问（实际支付与展示不符）； \n - 网络卡顿导致支付是否成功不确定，用户希望确认结果。\n\n- 售后场景： \n - 商品存在问题（如破损、功能缺失等），用户申请退换或维修； \n - 咨询售后政策（退换规则、运费问题等）； \n - 查询售后进度（审核状态、发货时间等）； \n - 售后过程中遇到新问题（如维修不当、延迟处理等）； \n - 对退换货后的退款方式或到账时间存在疑问。\n\n- 无法判断具体场景： \n - 用户表述不清或信息不足，无法归入上述任一场景。\n\n## 第三步：输出判断结果 \n请仅输出以下四个选项之一作为最终判断结果： \n- 物流场景 \n- 支付场景 \n- 售后场景 \n- 无法判断具体场景\n\n## 限制要求： \n- 请严格限制输出为上述四类之一，禁止输出其他不相关内容！\n"}, {"id": "78baad16-173f-4d70-a7cd-d1a2abc2f0d1", "from": "input", "name": "enableLog", "type": "Boolean", "value": false}, {"id": "1d2b1fb2-fef2-4bd2-bf9c-899f55b8cf90", "from": "Input", "name": "maxMemoryRounds", "type": "Integer", "value": "3"}, {"id": 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该步骤通过分析用户当前及历史会话内容，完成场景判定，并将对话引导至对应的场景流程中。

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4, "arrowBeginPoint": {"x": 0, "y": 0}, "beginArrowEmpty": false, "definedToConnector": "W", "mouseInBorderColor": "#B1B1B7", "allowSwitchLineMode": false, "definedFromConnector": "E"}, {"x": 1758.4033366249705, "y": -416.8452380952383, "id": "jadegcoezy", "pad": 6, "bold": false, "text": "解决方案专家-物流", "type": "llmNodeState", "dirty": true, "index": 7, "width": 360, "height": 344, "italic": false, "flowMeta": {"jober": {"name": "", "type": "general_jober", "isAsync": "true", "fitables": ["modelengine.fit.jober.aipp.fitable.LLMComponent"], "converter": {"type": "mapping_converter", "entity": {"inputParams": [{"id": "f88734c6-f7c5-458c-aba1-bf1c92c99cb2", "from": "Input", "name": "model", "type": "String", "value": "Qwen/Qwen2.5-72B-Instruct"}, {"id": "5a7607a5-45d0-4a8e-92c2-e74a0d1355e7", "from": "Expand", "name": "accessInfo", "type": "Object", "value": [{"id": "77154d9b-642d-487e-8155-ec5c7a0f53c5", "from": "Input", "name": "serviceName", "type": "String", "value": "Qwen/Qwen2.5-72B-Instruct"}, {"id": "0105daf0-1337-4ff4-b22d-951eb6647275", "from": "Input", "name": "tag", "type": "String", "value": "SiliconFlow,Jade"}]}, {"id": "ee3c0849-a8e1-476c-a77f-904bd8ffd07b", "from": "Input", "name": "temperature", "type": "Number", "value": "0.3"}, {"id": "5d738786-09f3-49ee-969c-7dea1bcf2bbd", "from": "Expand", "name": "prompt", "type": "Object", "value": [{"id": "9200c5a6-df27-428e-9c8a-da7b0987d521", "from": "Input", "name": "template", "type": "String", "value": "用户本轮的问题：{{query}}\n\n==========下面为历史对话记录\n```\n{{his}}\n```"}, {"id": "3c0da354-7207-4a5d-ae02-21c08bda6b43", "from": "Expand", "name": "variables", "type": "Object", "value": [{"id": "4c86799e-6164-4312-8436-b62a2c8b8f24", "from": "Reference", "name": "query", "type": "String", "value": ["Question"], "referenceId": "input_ae2ffd6e-2b9e-4e73-9d7f-0e661ec3dbdb", "referenceKey": "Question", "referenceNode": "jade6qm5eg"}, {"id": "1360d81d-d6bb-4511-9919-f740352b92b1", "from": "Reference", "name": "his", "type": "Array", "value": ["memories"], "referenceId": "memories", "referenceKey": "memories", "referenceNode": "_systemEnv"}]}]}, {"id": "e6f12f13-16cc-4e02-ae98-163cc0f02cf7", "from": "Input", "name": "maxMemoryRounds", "type": "Integer", "value": "6"}, {"id": "bed5245d-c2eb-4bc3-a1fc-6fb654d943ae", "from": "Expand", "name": "tools", "type": "Array", "value": []}, {"id": "88ec4f16-e7e4-4b05-a316-21142082d9db", "from": "Input", "name": "systemPrompt", "type": "String", "value": "# 你的工作任务如下：\n\n## 第一步：提取关键信息 \n- 请根据用户本轮输入及其历史会话内容，识别用户当前所遇到的问题与核心诉求。\n\n## 第二步：判断所属场景 \n结合上一步提取的信息，判断用户当前所处的服务场景。该判断将作为后续匹配解决方案的依据。\n\n【场景判断规则示例，仅供参考，实际内容请按业务规则调整】 \n- 若用户咨询发货状态、配送时效等相关问题，则判断为【场景1：发货与时效】 \n - 典型问题包括：发货时间、预计送达时间、指定收货时间、不同地区送达时效、快递延误等 \n- 若用户涉及配送地址相关问题，则判断为【场景2：地址问题】 \n - 典型问题包括：地址填写或修改、地址有效性、是否可送达等 \n- 若用户关注礼物收货、物流状态、快递异常等问题，则判断为【场景3：物流进度】 \n - 典型问题包括：物流信息查询、物流异常、拒收处理等\n\n## 第三步：判断对应处理方案 \n根据判定出的场景，匹配最符合的问题分类与处理方案：\n\n### 场景1：发货与时效 \n- 分类1-1：发货/送达相关问题 \n - 问题1-1-1：是否已发货 / 发货时间？ → [执行](方案1-1-1) \n - 问题1-1-2：下单后多久送达？ → [执行](方案1-1-2) \n - 问题1-1-3：能否指定送达时间？ → [执行](方案1-1-3) \n - 问题1-1-4：不同地区配送时效？ → [执行](方案1-1-4) \n - 问题1-1-5：快递延迟怎么办？ → [执行](方案1-1-5) \n - 问题1-1-6：不同快递的送达时间对比 → [执行](方案1-1-6)\n\n### 场景2：地址问题 \n- 分类2-1：地址填写 / 修改相关问题 \n - 问题2-1-1：如何填写地址？ → [执行](方案2-1-1) \n - 问题2-1-2：如何修改地址？ → [执行](方案2-1-2) \n - 问题2-1-3：修改地址的截止时间？ → [执行](方案2-1-3) \n - 问题2-1-4：如何确认地址修改成功？ → [执行](方案2-1-4) \n - 问题2-1-5：地址模糊无法配送怎么办？ → [执行](方案2-1-5) \n - 问题2-1-6：地址正确但电话填错影响收货？ → [执行](方案2-1-6) \n - 问题2-1-7：地址修改成功但物流仍显示旧地址？ → [执行](方案2-1-7) \n - 问题2-1-8：搬家后旧订单能否改送新地址？ → [执行](方案2-1-8) \n - 问题2-1-9：商家拒绝修改地址怎么办？ → [执行](方案2-1-9) \n - 问题2-1-10：合并订单中部分地址错误如何处理？ → [执行](方案2-1-10) \n - 问题2-1-11：新地址超出配送范围如何处理？ → [执行](方案2-1-11) \n - 问题2-1-12：忘记账号无法修改错误地址？ → [执行](方案2-1-12) \n - 问题2-1-13：快递仍送到旧地址怎么办？ → [执行](方案2-1-13)\n\n### 场景3：物流进度 \n- 分类3-1：物流信息相关问题 \n - 问题3-1-1：物流异常如何处理？ → [执行](方案3-1-1) \n - 问题3-1-2：拒收商品后如何处理？ → [执行](方案3-1-2) \n - 问题3-1-3：如何查询物流进度？ → [执行](方案3-1-3)\n\n\n## 第四步：输出最终方案编号 \n根据上一步判断的处理路径，输出对应的【方案编号】。\n\n- 输出格式：仅返回方案编号，如 `方案1-1-1` \n- 若所有场景和方案均无法匹配，请返回：`无`\n\n---\n\n# 注意事项（特别提醒） \n- 所有输出必须严格遵循结构要求，不能自行扩展场景名称或方案编号。 \n- 场景和方案编号必须为预设值，避免出现未定义编号。 \n\n---\n\n# 示例（Examples）\n\n## 正确示例（GoodCase） \n以下是正确的示例，要学习参考：\n### 输出：\n方案2-1-2\n\n### 限制\n请按输出格式输出本次对话的方案编号，不要输出其他内容"}, {"id": "73311579-d411-4dc9-a9a5-9a569828e813", "from": "Input", "name": "enableLog", "type": "Boolean", "value": false}, {"id": "269e5817-5389-410d-844e-8cefbf9a732d", "from": "Expand", "name": "knowledgeBases", "type": "Array", "value": []}], "outputParams": [{"id": "cf0a5016-e334-43c4-aa2a-c09a1988a75b", "from": "Expand", "name": "output", "type": "Object", "value": [{"id": "021891d2-c320-4a8a-afe6-0d996c0b8f03", "from": "Input", "name": "llmOutput", "type": "String", "value": "", "description": ""}, {"id": "f90d8631-555e-4a78-ab8c-7c97e2f791cb", "from": "Input", "name": "reference", "type": "Array", "value": [], "description": ""}]}], "tempReference": {}}}}, "joberFilter": {"type": 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\"告知用户：您好，商品的送达时间会受到多种因素的影响，比如发货地、收货地、物流方式等。一般来说，在您的订单发货后，[普通快递预计送达时间，如1-3天，可根据实际情况填写]内送达（普通快递）；[顺丰等特殊快递预计送达时间，如1-2天，可根据实际情况填写]内送达（顺丰等特殊快递）。您可以在订单发货后，通过订单详情页中的物流信息实时跟踪商品的运输进度，以便了解大概的送达时间。\"\n },\n {\n \"方案编号\": \"方案1-1-3\",\n \"方案标题\": \"可以要求指定送达时间吗？\",\n \"方案内容\": \"告知用户：您好，目前我们不支持直接指定送达时间哦。但是您可以在下单时备注一些特殊要求，我们会尽量安排快递在合适的时间进行派送。同时，您也可以在订单发货后，关注物流信息，当商品到达您所在地区的快递网点后，您可以联系快递员，协商派送时间。\"\n },\n {\n \"方案编号\": \"方案1-1-4\",\n \"方案标题\": \"不同地区的送达时效是怎样的？\",\n \"方案内容\": \"告知用户：您好，不同地区的送达时效会有所不同哦。一般来说，同城的订单在发货后[1-2天，可根据实际情况填写]内送达；省内的订单在发货后[2-3天，可根据实际情况填写]内送达；省外的订单在发货后[3-5天，可根据实际情况填写]内送达。但如果您所在的地区较为偏远，或者遇到特殊情况（如天气恶劣、节假日等），送达时间可能会有所延长。您可以在订单发货后，通过物流信息实时了解商品的运输进度。\"\n },\n {\n \"方案编号\": \"方案1-1-5\",\n \"方案标题\": \"快递延迟了怎么办？\",\n \"方案内容\": \"告知用户，很抱歉快递派送延迟了，可能是快递员在派送过程中遇到了一些特殊情况。您可以先通过订单详情页中的快递员联系方式，联系快递员询问具体情况，看大概什么时候能送达。若无法联系到快递员，您可以联系物流公司的客服，提供订单号，让他们帮您协调处理。\"\n },\n {\n \"方案编号\": \"方案1-1-6\",\n \"方案标题\": \"各家快递的送达时效分别是怎样的？\",\n \"方案内容\": \"告知用户：您好，我们目前合作的快递有[列举合作快递名称]等。一般来说，[快递1名称]的送达时效为[快递1预计送达时间，如1-3天，可根据实际情况填写]；[快递2名称]的送达时效为[快递2预计送达时间，如2-4天，可根据实际情况填写]。但具体的送达时间还会受到发货地、收货地、商品重量体积等多种因素的影响。您可以在下单时查看商品详情页中关于快递的说明，或者在订单发货后，通过物流信息实时了解商品的运输进度。\"\n },\n{\n \"方案编号\": \"方案2-1-2\",\n \"方案标题\": \"地址填写有误，但已下单，还能修改吗？怎么修改？\",\n \"方案内容\": \"查询业务特征\\\"订单发货状态\\\"：\\n- 如${订单发货状态}=\\\"未发货\\\"：\\n - 参考方案：告知用户订单尚未发货，可以在抖音商城的“我的订单”页面找到订单，点击“修改地址”修改\\n\\n- 如${订单发货状态}=\\\"已发货\\\"\\n - 当${订单物流状态}=\\\"等待揽件\\\"：\\n - 参考方案：告知用户订单已发货但还未揽件，可联系商家协商修改\\n\\n - 当${订单物流状态}=\\\"已揽件\\\"、\\\"运输中\\\"、\\\"派送中\\\"、\\\"已签收\\\"\\n - 参考方案：告知用户订单已经发货，无法修改，可以联系商家协商撤回快递，或联系物流公司拒收，拒收后重新下单购买\\n\"\n },\n {\n \"方案编号\": \"方案2-1-3\",\n \"方案标题\": \"配送地址的变更最晚在什么时候可以操作？\",\n \"方案内容\": \"小主，配送地址的变更一般在商品发货之前都可以操作哟，若已发货，建议您尝试联系商家或者物流服务商详细咨询\"\n },\n {\n \"方案编号\": \"方案2-1-4\",\n \"方案标题\": \"如何确认地址已成功修改并按新地址配送？\",\n \"方案内容\": \"告知用户，地址修改成功后可在订单详情中查看新的派送地址，确认是否修改正确\"\n },\n {\n \"方案编号\": \"方案2-1-5\",\n \"方案标题\": \"下单时填写的地址模糊，无法准确配送怎么办？\",\n \"方案内容\": \"查询业务特征\\\"订单发货状态\\\"：\\n- 如${订单发货状态}=\\\"未发货\\\"：\\n - 参考方案：告知用户订单尚未发货，尽快进入抖音商城的“我的订单”页面，点击该订单，找到“修改地址”选项，补充完整准确的地址信息\\n\\n- 如${订单发货状态}=\\\"已发货\\\"\\n - 当${订单物流状态}=\\\"等待揽件\\\"：\\n - 参考方案：告知用户订单已发货但还未揽件，马上联系商家，说明地址模糊情况，请求商家修改为准确地址\\n\\n - 当${订单物流状态}=\\\"已揽件\\\"、\\\"运输中\\\"、\\\"派送中\\\"：\\n - 参考方案：告知用户订单已在运输途中，可先尝试联系物流公司，提供订单号和新的准确地址，看能否更改派送地址；若物流公司无法处理，再联系商家协商解决方案，比如拦截快递后重新发货\\n\\n - 当${订单物流状态}=\\\"已签收\\\"：\\n - 参考方案：告知用户订单已签收，若因地址模糊导致送错地址，先查看快递面单上的签收人信息，尝试联系签收人协商退回；若无法联系到签收人，可与商家沟通，看是否能协商补发商品或其他补偿方式\\n\"\n },\n {\n \"方案编号\": \"方案2-1-6\",\n \"方案标题\": \"收件人地址不变，但电话填写错误，影响收货怎么办？\",\n \"方案内容\": \"查询业务特征\\\"订单发货状态\\\"：\\n- 如${订单发货状态}=\\\"未发货\\\"：\\n - 参考方案：告知用户订单尚未发货，可进入抖音商城的“我的订单”页面，找到对应订单，点击“修改信息”，将电话修改为正确号码\\n\\n- 如${订单发货状态}=\\\"已发货\\\"\\n - 当${订单物流状态}=\\\"等待揽件\\\"：\\n - 参考方案：告知用户订单已发货但还未揽件，立即联系商家，说明电话填写错误情况，请求商家修改电话信息\\n\\n - 当${订单物流状态}=\\\"已揽件\\\"、\\\"运输中\\\"、\\\"派送中\\\"：\\n - 参考方案：告知用户订单已在运输途中，可主动联系物流公司，提供订单号和正确的电话号码，让物流公司在派送时能联系到正确的收件人；若物流公司无法处理，再与商家沟通，协商解决办法\\n\\n - 当${订单物流状态}=\\\"已签收\\\"：\\n - 参考方案：告知用户订单已签收，若因电话错误导致他人误签，先查看快递面单上的签收人信息，尝试联系签收人协商退回；若无法联系到签收人，可与商家沟通，协商是否能补发商品或给予其他补偿\\n\"\n },\n {\n \"方案编号\": \"方案2-1-7\",\n \"方案标题\": \"地址修改后，物流信息上显示的地址还是旧地址，怎么回事？\",\n \"方案内容\": \"告知用户，可能存在信息更新延迟的情况。建议先确认订单详情中显示的地址是否已成功修改为新地址。如果订单详情中的地址是新地址，但物流信息仍显示旧地址，可等待一段时间，让系统同步更新；若等待一段时间后仍未更新，联系商家，说明情况，让商家协助联系物流公司核实并更新物流信息；也可以自行联系物流公司，提供订单号和新地址，要求其在系统中修正地址信息。\"\n },\n {\n \"方案编号\": \"方案2-1-8\",\n \"方案标题\": \"搬家了，之前下单的商品能改送到新地址吗？\",\n \"方案内容\": \"查询业务特征\\\"订单发货状态\\\"：\\n- 如${订单发货状态}=\\\"未发货\\\"：\\n - 参考方案：告知用户订单尚未发货，可在抖音商城的“我的订单”页面找到对应订单，点击“修改地址”，将地址修改为新地址\\n\\n- 如${订单发货状态}=\\\"已发货\\\"\\n - 当${订单物流状态}=\\\"等待揽件\\\"：\\n - 参考方案：告知用户订单已发货但还未揽件，尽快联系商家，说明已搬家的情况，请求商家修改派送地址为新地址\\n\\n - 当${订单物流状态}=\\\"已揽件\\\"、\\\"运输中\\\"、\\\"派送中\\\"：\\n - 参考方案：告知用户订单已在运输途中，先尝试自行联系物流公司，提供订单号和新地址，看能否更改派送地址；若物流公司无法处理，再联系商家，说明情况，协商解决方案，如拦截快递后重新发货至新地址\\n\\n - 当${订单物流状态}=\\\"已签收\\\"：\\n - 参考方案：告知用户订单已签收，若原地址已无法接收，可先查看快递面单上的签收人信息，尝试联系签收人协商转寄到新地址；若无法联系到签收人，可与商家沟通，看是否能协商其他处理方式，如重新购买并享受一定优惠等\\n\"\n },\n {\n \"方案编号\": \"方案2-1-9\",\n \"方案标题\": \"修改地址后，商家告知无法更改，该如何处理？\",\n \"方案内容\": \"首先安抚用户情绪，然后告知用户：如果商家告知无法更改地址，您可以尝试再次与商家友好沟通，说明地址更改的必要性，并提供新地址的详细信息。若商家仍坚持无法处理，当订单处于已发货且物流状态为“已揽件”“运输中”“派送中”时，您可以自行联系物流公司，向他们说明情况并提供订单号以及新的正确地址，请求物流公司协助更改派送地址。若物流公司也无法处理，很遗憾可能只能等商品到达原地址后，您再尝试与快递员或签收人协商转寄至新地址，或者与商家协商其他补偿方案，如部分退款等。\"\n },\n {\n \"方案编号\": \"方案2-1-10\",\n \"方案标题\": \"多个商品合并订单，其中一个商品地址填错，能否单独修改该商品地址？\",\n \"方案内容\": \"查询业务特征\\\"订单发货状态\\\"：\\n- 如${订单发货状态}=\\\"未发货\\\"：\\n - 参考方案：告知用户订单尚未发货，您可以在抖音商城的“我的订单”页面找到该合并订单，查看是否有针对单个商品修改地址的选项，如果有，点击对应商品的“修改地址”进行操作；如果没有相关选项，建议您联系商家，说明情况，请求商家帮忙将填错地址的商品修改为正确地址。\\n\\n- 如${订单发货状态}=\\\"已发货\\\"：\\n - 当${订单物流状态}=\\\"等待揽件\\\"：\\n - 参考方案：告知用户订单已发货但还未揽件，立即联系商家，说明多个商品合并订单中其中一个商品地址填错的情况，请求商家修改该商品的派送地址。\\n\\n - 当${订单物流状态}=\\\"已揽件\\\"、\\\"运输中\\\"、\\\"派送中\\\"：\\n - 参考方案：告知用户订单已在运输途中，由于是合并订单，单独修改一个商品地址较困难。您可以先联系物流公司，看是否能在运输过程中识别并处理该商品的地址问题；若物流公司无法处理，再与商家沟通，协商是否可以在商品到达目的地后，将填错地址的商品重新安排发货至正确地址，或者提供其他补偿方案。\\n\\n - 当${订单物流状态}=\\\"已签收\\\"：\\n - 参考方案：告知用户订单已签收，若填错地址的商品已被错误签收，您可以查看快递面单上的签收人信息，尝试联系签收人协商退回该商品；若无法联系到签收人，可与商家沟通，协商是否能补发该商品或给予相应的补偿。\"\n },\n {\n \"方案编号\": \"方案2-1-11\",\n \"方案标题\": \"地址修改后，新地址超出了商家默认的配送范围，怎么办？\",\n \"方案内容\": \"告知用户：如果新地址超出了商家默认的配送范围，首先您可以联系商家，与商家沟通是否可以通过其他方式（如更换物流渠道、增加运费等）将商品配送到新地址。若商家表示无法配送到新地址，您可以考虑以下几种解决办法：一是与商家协商取消订单，重新下单并填写在配送范围内的地址；二是看看是否可以将商品配送到附近可接收的地址（如代收点等），然后自行前往取件；三是与商家协商是否能提供其他解决方案，如将商品邮寄到您指定的其他可配送地址，或者给予一定的补偿让您自行解决收货问题。\"\n },\n {\n \"方案编号\": \"方案2-1-12\",\n \"方案标题\": \"地址填写错误，且忘记下单账号，无法自行修改地址，怎么处理？\",\n \"方案内容\": \"先安抚用户，然后告知用户：如果您忘记了下单账号且地址填写错误无法自行修改，您可以尝试通过您支付时使用的支付账号（如支付宝、微信等）查找订单记录，获取订单相关信息。若无法通过支付账号找到订单，您可以联系抖音客服，向客服提供您的相关信息（如收货人姓名、电话、下单时间、商品名称等），以便客服协助您查找订单。找到订单后，向客服说明地址填写错误的情况，请求客服帮忙联系商家或物流公司修改地址。如果订单已经发货，根据不同的物流状态，按照相应的处理方式（如联系物流公司、与商家协商等）尝试解决地址错误的问题。\"\n },\n {\n \"方案编号\": \"方案2-1-13\",\n \"方案标题\": \"地址修改成功，但快递员仍按旧地址派送，如何解决？\",\n \"方案内容\": \"告知用户：如果遇到快递员仍按旧地址派送的情况，您可以第一时间联系快递员，向快递员说明地址已经修改，并提供新地址的详细信息，请求快递员按照新地址派送。若快递员无法处理或不配合，您可以联系物流公司的客服，向客服反映情况并提供订单号、新地址等信息，要求物流公司协调处理，督促快递员按新地址派送。同时，您也可以联系商家，告知商家快递员按旧地址派送的问题，请求商家协助与物流公司沟通解决。如果最终商品还是被派送到了旧地址，您可以查看旧地址处的签收情况，尝试与签收人协商转寄至新地址，若无法协商，再与商家协商其他解决方案，如补发商品或给予补偿。\"\n },\n {\n \"方案编号\": \"方案3-1-1\",\n \"方案标题\": \"物流显示异常，该怎么办？\",\n \"方案内容\": \"告知用户，您的物流信息长时间未更新，可能是物流系统信息同步延迟等原因导致的。您可以先耐心等待一段时间，看物流信息是否会更新。若等待一段时间后仍未更新，您可以联系物流公司的客服，提供订单号，让他们帮您查询包裹的实际运输情况。若物流公司无法解决，您可以联系我们的客服，我们会协助您跟进处理。\"\n },\n {\n \"方案编号\": \"方案3-1-2\",\n \"方案标题\": \"拒收商品后，后续该怎么处理？\",\n \"方案内容\": \"告知用户：您好，当您拒收商品后，物流公司会将商品退回给商家。一般情况下，商家在收到退回的商品后，会在[X]个工作日内（可根据实际业务情况填写）为您处理退款或其他售后事宜。您可以在抖音商城的“我的订单”页面中查看订单的售后状态，了解退款进度等信息。如果在规定时间内您没有收到退款或商家没有处理售后事宜，您可以联系商家客服，询问具体情况，也可以联系我们的客服，我们会协助您跟进处理。\"\n },\n {\n \"方案编号\": \"方案3-1-3\",\n \"方案标题\": \"如何查询礼物的物流信息？\",\n \"方案内容\": 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你的职业背景 \n- 你是抖音电商的官方客服，专业且敬业 \n- 你所属的团队包含“分诊专家”“协商专家”“方案专家”等角色，协作完成用户服务 \n- 你的职责是“沟通协商专家”，专注于提供愉悦、高质量的客服体验，负责以下五项任务： \n - **开场寒暄**：用户进线时主动问好 \n - **问题澄清**：了解用户问题及诉求 \n - **方案协商**：从提供的备选方案中选出最合适方案告知用户 \n - **情绪安抚**：针对用户负面情绪进行有效疏导 \n - **服务收尾**：在问题解决后礼貌结束对话 \n- 回复应富有情感，避免模板化、重复话术\n\n---\n\n# 二、你的任务（Task）\n\n- 当用户在抖音商城遇到购物问题时，会来向你咨询 \n- 你需要结合“与智能客服”和“与人工客服”的历史对话内容，理解用户遇到的情况，并提供回应\n\n---\n\n# 三、服务流程（Steps）\n\n## 3.1 判断基本状态 \n\n### 3.1.1 判断是否为首次进线 \n- 判断用户是否首次进入人工客服会话 \n\n### 3.1.2 判断用户情绪 \n- 查询历史对话内容，判断当前情绪为： \n - 强烈负向：愤怒、生气等 \n - 微负向：失望、沮丧、厌烦 \n - 正向：愉快、开心 \n - 中性：平和 \n\n### 3.1.3 判断用户问题 \n- 查询历史会话中用户是否明确描述了问题：\n - 如有：\n - 询问是否发货 ➝ “催发货”\n - 查询物流进度 ➝ “查询物流进度”\n - 其他情况 ➝ 提炼为不超过10个汉字的问题摘要\n - 如无：\n - 仅“转人工”或宣泄情绪 ➝ “未描述问题” \n\n### 3.1.4 判断是否重复提供方案 \n- 查询“小咪已给出的方案”与当前“备选方案”的重合情况 \n- 如果已给出方案包含当前备选方案，则视为重复提供\n\n---\n\n\n## 3.3 服务指南参考 \n\n### 3.3.1 开场寒暄服务指南 \n- 场景：用户首次发送消息 \n- 要求：\n - 先问好，确认问题后处理 \n - 情绪负面优先安抚 \n - 语气要活泼、俏皮，营造轻松氛围\n\n### 3.3.2 澄清问题服务指南 \n- 场景：用户尚未表达清晰问题或诉求 \n- 要求：\n - 主动理解、设身处地为用户考虑 \n - 识别并安抚可能的情绪波动 \n - 表达要热情、礼貌、有亲和力\n\n### 3.3.3 提供与协商方案服务指南 \n- 场景：你需要给出或协商解决方案 \n- 行为逻辑：\n - 若备选方案与已提供方案不同 ➝ 选择最匹配方案回应 \n - 若备选方案已包含在之前提供方案中 ➝ 禁止再次给出，只安抚情绪 \n - 若无备选方案 ➝ 根据服务原则和电商知识合理回应\n\n#### 服务原则（示意）：\n- 热情耐心，禁止讽刺与冷言冷语 \n- 商品/规则类问题尽量答复，无法答复可引导用户联系商家 \n- 操作类问题要提供清晰指导，未解决时鼓励再次咨询 \n\n### 3.3.4 服务收尾指南 \n- 场景：用户已接受方案，或问题已解决 \n- 要求：\n - 主动致谢，礼貌收尾 \n - 积极回应用户感谢 \n - 如用户仍带有情绪，需先安抚后结束\n\n---\n\n## 3.4 输出回复话术 \n\n- 输出形式：纯文本 \n- 限制要求： \n - 总字数不超过 80 字 \n - 必须正面回应用户本轮消息 \n - 遇到多个问题时须全部回答 \n - 表达要连贯自然，避免重复、机械式用语\n\n---\n\n# 四、特别注意事项（Attention）\n- 用户统一称为“小主”，你自称“小咪”，不可使用其他称呼 \n- 回应需充分体现用户情绪，注意情感安抚 \n- 避免重复或相似话术，可结合上下文自然承接 \n- 若问题相似，也要变换表达方式，可用无实际内容的话术安抚 \n- 用户接受方案 ➝ 明确承接 \n- 用户拒绝方案 ➝ 优先安抚，再考虑新方案 \n- 用户提出新要求 ➝ 结合你能处理的能力范围给出回应 \n\n\n"}, {"id": "aef1b70f-113f-40fc-b42f-2ea4c07dc749", "from": "Input", "name": "enableLog", "type": "Boolean", "value": true}, {"id": "98732927-f270-4a2a-861e-5969c324edd4", "from": "Expand", "name": "knowledgeBases", "type": "Array", "value": []}], 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"referenceKey": "llmOutput", "referenceNode": "jadeasze4z"}]}, {"id": "7f718840-87ba-4555-ac5f-ff2e3daf5728", "from": "Input", "name": "code", "type": "String", "value": "async def main(args: Args) -> dict:\n solution_list =[\n {\n \"方案编号\": \"方案1-1-1\",\n \"方案标题\": \"无法使用指定支付方式（如信用卡、第三方支付）怎么办？\",\n \"方案内容\": \"告知用户：您好，如果您遇到无法使用指定支付方式的情况，例如信用卡、第三方支付平台（支付宝、微信支付等）无法使用，建议您首先检查网络是否稳定、账户余额或授信额度是否足够，以及所使用的支付渠道是否在维护或出现故障。若确认无异常，您可以尝试更新支付App版本、重启设备或更换其他支付方式。如果问题仍未解决，请及时联系平台客服，提供订单号及无法支付的具体提示，以便我们协助您尽快完成支付。\"\n },\n {\n \"方案编号\": \"方案1-1-2\",\n \"方案标题\": \"信用卡支付失败或被拒绝怎么办？\",\n \"方案内容\": \"告知用户：您好，若信用卡支付失败或被拒绝，可能是由于以下原因：1）信用卡额度不足或卡片已过有效期；2）银行对该笔交易进行了风控拦截；3）信用卡信息（有效期、CVV等）填写有误；4）银行系统临时异常。建议您核实卡片状态、额度及账单情况，并尝试与发卡行联系确认是否有交易限制。如仍无法支付，您可更换其他支付方式或联系平台客服，我们会协助您查询失败原因并提供解决方案。\"\n },\n {\n \"方案编号\": \"方案1-1-3\",\n \"方案标题\": \"第三方支付跳转异常如何处理？\",\n \"方案内容\": \"告知用户：您好，若第三方支付页面无法正常跳转或出现空白、报错等现象，可能与网络环境不稳定、浏览器或App版本不兼容、支付平台故障等因素有关。您可以尝试切换网络（如Wi-Fi与移动数据）、清理浏览器缓存或更新支付App后重新尝试支付。若多次重试仍异常，请记录具体报错页面并联系平台客服，我们将与支付平台核实并协助您尽快完成订单支付。\"\n },\n {\n \"方案编号\": \"方案1-1-4\",\n \"方案标题\": \"如何更换支付方式？\",\n \"方案内容\": \"告知用户：您好，如果您在支付页面尚未完成付款，一般可直接在支付选项中切换其他支付渠道（如微信支付、支付宝、银行卡等）。若您已经提交了支付但尚未扣款，您可以尝试取消本次付款或让订单等待支付超时后，重新下单并选择其他支付方式。若订单状态已产生扣款或卡住，请您第一时间联系平台客服，提供订单信息，以帮助您核实是否扣款成功并协助处理后续付款方式的更改。\"\n },\n {\n \"方案编号\": \"方案1-1-5\",\n \"方案标题\": \"系统或平台提示支付额度限制怎么办？\",\n \"方案内容\": \"告知用户：您好，如果支付时收到支付额度或单笔限额的提示，可能是银行或第三方支付平台出于安全与风控考虑设置了交易上限，也可能是您当前账户的可用额度不足。建议您致电发卡行或支付平台客服，确认是否可以临时或永久提升额度；若无法提升额度，可尝试分多个订单进行结算或使用其他支付方式。若问题依旧，请与平台客服沟通，我们会协助您调整支付方案。\"\n },\n {\n \"方案编号\": \"方案1-1-6\",\n \"方案标题\": \"网络或系统超时导致无法支付怎么办？\",\n \"方案内容\": \"告知用户：您好，如果在支付过程中遇到页面卡顿、网络超时或系统繁忙，建议您先检查网络连接或更换更稳定的网络环境重试。若多次尝试后依旧无法完成支付，可能是支付高峰期导致系统负载较大，您可以间隔一段时间再付款。若仍无法支付，请保留相关截图并联系平台客服，提供订单号和支付异常信息以便我们为您查询并快速排查。\"\n },\n {\n \"方案编号\": \"方案2-1-1\",\n \"方案标题\": \"如何查询订单是否已成功付款？\",\n \"方案内容\": \"告知用户：您好，若您不确定订单是否已成功付款，建议您先前往“我的订单”或“订单详情”页面查看支付状态，也可在支付平台（如微信支付、支付宝等）的账单记录中查询是否有对应的交易成功扣款。如果平台显示“支付成功”或“已付款”，通常表示支付已完成；若账单显示扣款成功，但平台订单状态依旧未更新，请联系客服核实处理。\"\n },\n {\n \"方案编号\": \"方案2-1-2\",\n \"方案标题\": \"担心重复扣款或已重复扣款怎么办？\",\n \"方案内容\": \"告知用户：您好，如果您担心重复扣款或已被重复扣款，可先查看支付平台的账单记录，确认是否有多笔相同金额、相同订单的扣款信息。若确实存在重复扣款，请及时联系客服并提供订单号、支付截图等凭证，我们将协助核实并为您安排退款或抵扣后续订单。若尚不确认，可留意银行或支付账户的对账单，如发现多余扣款，可随时与我们再次联系。\"\n },\n {\n \"方案编号\": \"方案2-1-3\",\n \"方案标题\": \"订单状态未更新怎么办？\",\n \"方案内容\": \"告知用户：您好，若您已完成付款但订单状态未及时更新，可能是系统延迟或网络波动导致的数据同步问题。建议您稍等片刻后刷新订单页面，或尝试退出App/网页重新登录查看。若长期仍显示“待付款”或其他状态与实际不符，请及时提供订单号并联系平台客服，我们将尽快为您查询支付记录并手动刷新订单状态，确保您后续使用无碍。\"\n },\n {\n \"方案编号\": \"方案2-1-4\",\n \"方案标题\": \"支付后页面卡住，无法确认是否支付成功怎么办？\",\n \"方案内容\": \"告知用户：您好，如果在完成支付后页面卡住或闪退，您可通过查看支付渠道的账单记录来确认是否已扣款，也可在平台“我的订单”中刷新查看订单支付状态。若账单记录显示扣款成功，但订单页面依旧无法显示已付款，请保留相关截图并联系平台客服处理。若账单未显示扣款，说明可能支付未成功，您可尝试重新发起付款操作或更换支付方式。\"\n },\n {\n \"方案编号\": \"方案2-1-5\",\n \"方案标题\": \"收到扣款短信但订单未显示成功怎么办？\",\n \"方案内容\": \"告知用户：您好，若您收到了银行或支付平台的扣款短信，但平台订单仍显示未支付，可能是短信通知存在延迟或支付结果返回延迟导致。请您先在支付平台查看实际扣款记录，并尝试刷新“我的订单”页面。若多次刷新后依旧显示未支付，可提供订单号、支付凭证给平台客服，我们会帮助查询付款记录并为您同步更新订单状态。\"\n },\n {\n \"方案编号\": \"方案2-1-6\",\n \"方案标题\": \"想要修改支付金额或添加优惠券怎么办？\",\n \"方案内容\": \"告知用户：您好，如果您还未完成支付或订单暂未扣款，可尝试返回购物车或订单确认页，重新选择/输入优惠券并更新支付金额后再提交支付。若订单已生成但尚未付款，也可尝试取消该订单后重新下单并使用优惠券。若订单已支付成功，则无法直接修改支付金额。若确有金额变动需求，请联系平台客服说明情况，我们会评估是否可通过售后或其他方式进行差价处理。\"\n },\n {\n \"方案编号\": \"方案2-1-7\",\n \"方案标题\": \"想要取消已发起的支付怎么办？\",\n \"方案内容\": \"告知用户：您好，如果您已在支付页面确认付款但尚未成功扣款，通常可等待订单自动关闭或联系平台客服尝试撤回支付请求。若款项已扣但状态未更新，您可提出退款申请，或与客服协商后续处理方式。请您第一时间保留相关支付记录，并说明发起支付的具体时间，以帮助我们尽快确认交易状态并妥善安排后续处理。\"\n },\n {\n \"方案编号\": \"方案2-1-8\",\n \"方案标题\": \"系统或平台提示需人工核验怎么办？\",\n \"方案内容\": \"告知用户：您好，部分大额交易或异常交易会触发系统风控，导致需人工核验支付信息。建议您根据提示提交相关证明材料或按照平台要求进行身份核验，以保障交易安全。若核验步骤繁琐或时间较长，请耐心等待审核结果，也可联系平台客服进行跟进处理。\"\n },\n {\n \"方案编号\": \"方案2-1-9\",\n \"方案标题\": \"忘记支付密码怎么办？\",\n \"方案内容\": \"告知用户：您好，如果您忘记了支付密码，可以在对应支付平台（如支付宝、微信支付、银行卡App等）的“忘记密码”或“重置密码”入口尝试找回，通常需要绑定的手机号或身份证信息进行验证。若您无法完成验证，可联系支付平台或发卡行人工客服寻求协助。建议您及时更新密码并妥善保管，以防资金风险。\"\n },\n {\n \"方案编号\": \"方案2-1-10\",\n \"方案标题\": \"第三方支付平台提示风控或风险警告怎么办？\",\n \"方案内容\": \"告知用户：您好，若第三方支付平台提示交易风险或风控警告，可能由于交易金额较大、支付环境异常、账户异常登录等原因触发安全策略。建议您先进行账户安全验证，如人脸识别、短信验证码等，并确保在常用设备与网络环境下进行支付。若多次尝试仍无法通过，请联系支付平台客服进行核实解除风控，也可尝试更换其他支付方式。\"\n },\n {\n \"方案编号\": \"方案2-1-11\",\n \"方案标题\": \"无法使用优惠券或代金券怎么办？\",\n \"方案内容\": \"告知用户：您好，如果您在结算时发现优惠券或代金券无法使用，可能是由于使用范围、有效期或订单金额门槛等限制。请您先查看优惠券的使用规则，确认与所选商品或订单是否匹配。若确认符合使用条件却仍无法使用，请尝试更换结算场景（如App端/网页端）或重启后再试。若问题依然存在，请与平台客服联系，我们会协助您排查并核实优惠券的可用状态。\"\n },\n {\n \"方案编号\": \"方案2-1-12\",\n \"方案标题\": \"用户怀疑被盗刷或非本人操作怎么办？\",\n \"方案内容\": \"告知用户：您好，若您怀疑账户被盗或出现非本人支付的情况，请第一时间冻结支付账户（如微信支付、支付宝、银行卡等）并修改密码。同时联系支付平台或发卡行说明异常交易情况，以防后续资金损失。您也可提供订单信息给我们，我们将协助配合调查。若涉及严重盗刷或诈骗，请及时保留证据并向公安机关报案，以便进一步处理。\"\n },\n {\n \"方案编号\": \"方案2-1-13\",\n \"方案标题\": \"其他支付状态异常如何处理？\",\n \"方案内容\": \"告知用户：您好，若遇到支付过程中出现难以归类或罕见的异常，例如错误代码提示不明确、支付系统崩溃等，建议您截图或记录错误提示详情，并保持订单号、支付时间及相关信息的完整。请及时与平台客服联系说明情况，我们会第一时间排查问题，必要时联系支付平台或银行协助处理，确保您的交易尽快恢复正常。\"\n },\n {\n \"方案编号\": \"方案3-1-1\",\n \"方案标题\": \"用户申请退款，想咨询流程与所需时长怎么办？\",\n \"方案内容\": \"告知用户：您好，如果您需要申请退款，可进入“订单详情”点击“申请退款”或“售后服务”选项，根据页面指引提交退款申请。退款通常需要一定的审核和处理时间，一般为1-7个工作日（具体时长视支付渠道及平台规定而定）。若超过预计时长未到账，请再次联系平台客服或支付渠道客服进行核实。\"\n },\n {\n \"方案编号\": \"方案3-1-2\",\n \"方案标题\": \"退款状态迟迟未到账怎么办？\",\n \"方案内容\": \"告知用户：您好，若您的退款已显示审核通过但迟迟未到账，可能由于银行结算周期或支付平台处理时延导致。建议您查看支付账户或银行卡对账单，并耐心等待1-3个工作日。若超过该期限仍无退款入账，请提供退款申请编号、订单号以及付款凭证，联系我们或支付平台客服进行排查，以确认退款款项的实际去向。\"\n },\n {\n \"方案编号\": \"方案3-1-3\",\n \"方案标题\": \"售后纠纷，需要调解或仲裁怎么办？\",\n \"方案内容\": \"告知用户：您好，如果您对退款、售后等处理意见有异议或发生纠纷，您可以在订单详情或帮助中心中提交“售后申诉”或“平台仲裁”申请。平台会依据相关规则、聊天记录、物流信息和支付凭证等证据进行评估并给出处理结果。如仍无法达成一致，建议您保留订单及相关凭证，可寻求消费者协会或相关监管部门协助。我们也会全力配合，保障您的合法权益。\"\n }\n] \n\n ret: Output = {\n \"方案编号\": \"无\",\n \"方案标题\": \"无\",\n \"方案内容\": \"无\"\n }\n \n input_code = args[\"input\"]\n for solution in solution_list:\n if 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\"告知用户：您好，若您需要提交售后申请，一般可以通过以下方式找到入口：1）在App或网站的“我的订单”列表中，找到对应订单，然后点击“申请售后”或“退换货”；2）部分平台提供“售后/客服中心”专区，您可以根据提示进入售后模块。若仍无法找到申请入口，请联系在线客服或拨打商家售后热线，我们将协助您进行售后申请。\"\n },\n {\n \"方案编号\": \"方案1-1-2\",\n \"方案标题\": \"退换货需要满足哪些条件？\",\n \"方案内容\": \"告知用户：您好，退换货通常需要满足以下条件：1）商品本身存在质量或功能性问题；2）商品在无拆封或不影响二次销售的前提下且在平台规定的时间内；3）符合国家相关三包政策或平台的退换货规则（如“7天无理由退换”等）。具体请您查看商品详情页或平台售后政策说明，或咨询客服以获取更准确的信息。\"\n },\n {\n \"方案编号\": \"方案1-1-3\",\n \"方案标题\": \"售后申请被驳回，如何重新提交？\",\n \"方案内容\": \"告知用户：您好，售后申请被驳回可能是因为资料不全、超出售后期限或不符合退换货条件等。建议您先查看驳回原因并进行针对性修改，例如补充凭证或说明问题详情。若您仍有异议，请联系商家或平台客服，说明具体情况并提供足够的材料证明，以便重新评估。若符合售后规则，您可重新在订单详情页发起新的售后申请。\"\n },\n {\n \"方案编号\": \"方案1-1-4\",\n \"方案标题\": \"如何邮寄退货，运费谁来承担？\",\n \"方案内容\": \"告知用户：您好，若您需要将商品邮寄回商家进行退换，通常可以在售后申请通过后查看具体的退货指引。平台或商家会提供退货地址及注意事项。关于运费承担，一般视问题归因而定：1）若属于商品质量问题或商家原因，运费多由商家承担，可选择“到付”或垫付后由商家报销；2）若因个人原因退货（如不喜欢/选错），需由您自行承担运费。建议您在申请售后时先确认运费说明，以免造成不必要的误解。\"\n },\n {\n \"方案编号\": \"方案1-1-5\",\n \"方案标题\": \"退换货进度如何查询？\",\n \"方案内容\": \"告知用户：您好，若您已经提交退换货申请，可以通过以下方式查询进度：1）在“我的订单”页面找到对应订单，点击“售后进度”或“售后详情”；2）查看系统通知或短信提醒；3）若退货已发出，您也可通过物流单号查询运送及签收情况。若长时间没有处理进度更新，请联系平台或商家客服，提供订单号与申请信息以便加快查询。\"\n },\n {\n \"方案编号\": \"方案1-1-6\",\n \"方案标题\": \"售后申请材料或凭证怎么提供？\",\n \"方案内容\": \"告知用户：您好，若商家或平台需要您提供商品照片、视频、发票或其他证明材料，通常可在售后申请时上传电子版到指定入口。若系统没有上传入口，可尝试与客服在线沟通，发送相应凭证进行补充。为了加快售后处理进度，建议您尽量提供清晰、完整的证据或说明。若对材料格式有限制，请在拍摄前先查看相关指引。\"\n },\n {\n \"方案编号\": \"方案2-1-1\",\n \"方案标题\": \"产品保修期是多久？\",\n \"方案内容\": \"告知用户：您好，不同商品的保修期会因品牌、品类或平台政策而异。一般电子产品会有1年保修期限，家电类商品可能提供更长的保修期（如3年、5年），而部分用品或易耗品可能不享受保修。建议您查看商品详情页或包装上的保修卡，或咨询商家客服了解具体的保修时长与政策。\"\n },\n {\n \"方案编号\": \"方案2-1-2\",\n \"方案标题\": \"已经过了七天无理由退换期，还能办理售后吗？\",\n \"方案内容\": \"告知用户：您好，若您的商品已经超过“7天无理由退换”的时间范围，依然可以根据商品的保修政策或三包规定来申请售后。若商品出现功能性故障或质量问题，您可以联系商家或平台客服，提交相应的检测报告或问题描述，查看是否符合保修或退换条件。如超过保修期或不属于保修范围，也可商议付费维修或其他解决方案。\"\n },\n {\n \"方案编号\": \"方案2-1-3\",\n \"方案标题\": \"保修范围具体包含哪些项目？\",\n \"方案内容\": \"告知用户：您好，保修范围通常包括商品在正常使用情况下出现的非人为损坏、质量缺陷或功能性故障。若是因个人使用不当或外力损坏（如进水、摔坏、私自拆机等），可能无法免费保修或仅能进行付费维修。不同品牌或商家在保修条例上会略有差异，建议您查看商品附带的保修卡或咨询客服以确认具体保修范围。\"\n },\n {\n \"方案编号\": \"方案2-1-4\",\n \"方案标题\": \"售后时效为什么这么久？\",\n \"方案内容\": \"告知用户：您好，售后时效受多方面因素影响，例如：1）商品寄回及物流往返所需时间；2）商家或厂家检测、维修、换货流程；3）节假日或旺季导致售后处理量大。若您觉得等待时间过久，可随时联系平台或商家客服，了解当前进度或申请加急处理。我们也会根据实际情况协调商家尽快处理您的售后需求。\"\n },\n {\n \"方案编号\": \"方案2-1-5\",\n \"方案标题\": \"二次售后、维修或检测问题该怎么办？\",\n \"方案内容\": \"告知用户：您好，如果商品已做过一次售后（维修或换货），但问题仍未解决或再次出现故障，您可以再次发起售后申请，并附上前一次售后的相关材料（维修记录、检测报告等）。商家或平台会基于此前的处理结果进行二次检测或维修。若屡次出现同样问题或严重质量缺陷，您可与商家或平台协商换货或退款。若与商家无法达成一致，可申请平台介入或第三方仲裁。\"\n },\n {\n \"方案编号\": \"方案2-1-6\",\n \"方案标题\": \"保修是否包含配件/耗材？\",\n \"方案内容\": \"告知用户：您好，一般情况下，易损耗配件或消耗品（如电池、耳机线、滤芯等）可能不在免费保修范围内，具体需依据商品品牌和厂家政策。例如，一些产品仅对主机部分提供保修，而对配件提供短期质保或不保修。若您不确定，可查看商品说明书、保修卡或询问商家客服，了解配件/耗材的具体保修政策。\"\n },\n {\n \"方案编号\": \"方案3-1-1\",\n \"方案标题\": \"售后审核通过/不通过，后续怎么办？\",\n \"方案内容\": \"告知用户：您好，若售后审核通过，会根据您申请的类型执行退款、换货或维修等后续操作。您可关注订单详情或售后记录，了解进度。若售后审核不通过，请先查看不通过原因，通常是资料缺少、不符合退换条件或过保等。若您对结果有疑议，可联系商家或平台客服提供补充材料，再次申请复核。\"\n },\n {\n \"方案编号\": \"方案3-1-2\",\n \"方案标题\": \"换货结果何时能发出或寄回？\",\n \"方案内容\": \"告知用户：您好，换货流程通常是在商家或平台收到您寄回的商品后，进行验收或检测，确认符合换货条件后才会安排新的商品寄出。时间可能受到库存、物流等影响，一般会在数个工作日内完成。若您长时间未收到更新，可联系商家或平台客服，提供换货申请编号或订单号，查询具体进度。\"\n },\n {\n \"方案编号\": \"方案3-1-3\",\n \"方案标题\": \"退款迟迟未到账怎么办？\",\n \"方案内容\": \"告知用户：您好，若售后审核通过后您一直未收到退款，可能是由于银行/第三方支付平台的处理时效所致，一般需要1-7个工作日。若超过平台承诺或常规时效，请您先查看支付账户或银行卡对账单，确认是否已经入账；若确实未到账，可联系平台客服并提供退款申请号，我们会协助核查并催促财务或支付渠道加快处理。\"\n },\n {\n \"方案编号\": \"方案3-1-4\",\n \"方案标题\": \"产品检测报告如何查看？\",\n \"方案内容\": \"告知用户：您好，若您在售后过程中需要查看商品的检测报告，可通过以下途径获取：1）与商家客服沟通，让其提供维修或检测部门出具的详细报告；2）部分平台会将检测报告上传至订单售后详情中，您可在售后进度或“查看详情”里下载查看。若您对报告结果有异议，请与客服沟通并提供相应佐证，以便进一步核实。\"\n },\n {\n \"方案编号\": \"方案3-1-5\",\n \"方案标题\": \"售后维修完成后如何确认或验收？\",\n \"方案内容\": \"告知用户：您好，维修或检测完成后，商家通常会将商品寄回给您。收到后，请及时检查商品外观及功能是否修复到位。若您发现问题依旧存在或新问题出现，可再次联系商家或平台客服说明情况，并提供必要的验收凭证。若对商品维修质量有疑虑，也可申请第三方检测或商家再次进行复检。\"\n },\n {\n \"方案编号\": \"方案3-1-6\",\n \"方案标题\": \"寄回后商家一直没有反馈怎么办？\",\n \"方案内容\": \"告知用户：您好，若您已将商品寄回给商家但迟迟没有收到任何反馈，建议您先查看物流单号确认商家是否已签收。若已签收却无进度更新，可通过平台售后沟通渠道或客服热线联系商家催促处理，并提供寄回凭证（物流单号、寄件日期等）。若多次沟通无果，可申请平台介入或投诉，以保障您的合法权益。\"\n }\n] \n\n ret: Output = {\n \"方案编号\": \"无\",\n \"方案标题\": \"无\",\n \"方案内容\": \"无\"\n }\n \n input_code = args[\"input\"]\n for solution in solution_list:\n if solution.get(\"方案编号\") == input_code:\n ret: Output = solution\n\n\n return ret", "language": "python"}, {"id": "90e8b799-06b7-4650-809a-a47b0b4ed964", "from": "Input", "name": "language", "type": "String", "value": "python"}, {"id": "bfb20f98-4ed1-4bb0-9399-56b53caafbc2", "from": "Input", "name": "output", "type": "Object", "value": {"properties": {"output": {"type": "object", "properties": {"方案内容": {"type": "string", "description": ""}, "方案标题": {"type": "string", "description": 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"name": "accessInfo", "type": "Object", "value": [{"id": "552b391e-2307-49b6-b954-2a8b9deada81", "from": "Input", "name": "serviceName", "type": "String", "value": "Qwen/Qwen2.5-72B-Instruct"}, {"id": "bd7c53a2-286e-41ee-bfbc-57fd99d3ce1c", "from": "Input", "name": "tag", "type": "String", "value": "SiliconFlow,Jade"}]}, {"id": "971cede6-2c4f-4425-97e9-1613c6dcec47", "from": "Input", "name": "temperature", "type": "Number", "value": "0.3"}, {"id": "b93e8819-7b04-43b4-a29c-295785fd0b80", "from": "Expand", "name": "prompt", "type": "Object", "value": [{"id": "ea2ade1f-ebcf-4e70-a2bc-b51ca41ce344", "from": "Input", "name": "template", "type": "String", "value": "用户本轮的问题：{{query}}\n\n==========下面为历史对话记录\n```\n{{his}}\n```"}, {"id": "da60c163-4581-46aa-ba7f-66f9b9899375", "from": "Expand", "name": "variables", "type": "Object", "value": [{"id": "13e73f8a-8669-4c22-af2d-e31151259932", "from": "Reference", "name": "query", "type": "String", "value": ["Question"], "referenceId": "input_ae2ffd6e-2b9e-4e73-9d7f-0e661ec3dbdb", "referenceKey": "Question", "referenceNode": "jade6qm5eg"}, {"id": "42cbede0-2365-44c3-b653-97a9d04bcfc7", "from": "Reference", "name": "his", "type": "Array", "value": ["memories"], "referenceId": "memories", "referenceKey": "memories", "referenceNode": "_systemEnv"}]}]}, {"id": "bad19456-350f-4532-a48a-cd265ebaa949", "from": "Input", "name": "maxMemoryRounds", "type": "Integer", "value": "6"}, {"id": "8e01a3f2-2b64-4120-8aec-8988b77734f4", "from": "Expand", "name": "tools", "type": "Array", "value": []}, {"id": "c48b07b8-428a-4637-9675-e5be6ec70b8a", "from": "Input", "name": "systemPrompt", "type": "String", "value": "# 你的工作任务如下：\n\n## 第一步：识别用户诉求 \n请从输入信息中的“历史会话”中提取用户当前遇到的问题与核心诉求。\n\n## 第二步：判断所属场景 \n根据用户表述的问题内容，将其归类至以下三个场景之一，便于后续匹配解决方案。\n\n// 以下为参考场景分类，请根据实际业务替换 \n- 若用户询问支付方式或渠道相关问题，则归为【场景1】 \n - 典型问题包括：无法使用信用卡、支付方式被限制、支付跳转失败、额度受限、网络问题导致无法支付等 \n- 若用户关注支付结果或支付状态问题，则归为【场景2】 \n - 典型问题包括：订单已扣款但状态未更新、疑似重复扣费、支付成功但未生效、支付失败原因、支付取消等 \n- 若用户咨询退款或售后支付问题，则归为【场景3】 \n - 典型问题包括：退款申请、退款未到账、退回路径不明确、售后仲裁争议等 \n\n## 第三步：匹配问题类型并确定方案编号 \n请根据第二步归类的场景，在下列问题类型中选出最符合用户问题的子类，并输出对应的方案编号。\n\n// 以下为示例方案编号与问题分类，请按实际内容调整 \n\n\n### 场景1：支付方式与渠道问题 \n- 问题1-1-1：无法使用信用卡或第三方支付 → 方案1-1-1 \n- 问题1-1-2：信用卡支付失败或被拒 → 方案1-1-2 \n- 问题1-1-3：支付跳转异常 → 方案1-1-3 \n- 问题1-1-4：想更换支付方式 → 方案1-1-4 \n- 问题1-1-5：支付额度受限 → 方案1-1-5 \n- 问题1-1-6：因网络/系统原因无法支付 → 方案1-1-6 \n\n### 场景2：支付结果与状态问题 \n- 问题2-1-1：订单是否支付成功 → 方案2-1-1 \n- 问题2-1-2：重复扣款或怀疑重复扣费 → 方案2-1-2 \n- 问题2-1-3：支付成功但订单未更新 → 方案2-1-3 \n- 问题2-1-4：支付后页面卡住 → 方案2-1-4 \n- 问题2-1-5：收到扣款提醒但订单未生效 → 方案2-1-5 \n- 问题2-1-6：修改支付金额或添加优惠券 → 方案2-1-6 \n- 问题2-1-7：用户想取消支付 → 方案2-1-7 \n- 问题2-1-8：提示需人工核验 → 方案2-1-8 \n- 问题2-1-9：忘记支付密码 → 方案2-1-9 \n- 问题2-1-10：第三方支付风控拦截 → 方案2-1-10 \n- 问题2-1-11：优惠券/代金券无法使用 → 方案2-1-11 \n- 问题2-1-12：怀疑被盗刷或非本人操作 → 方案2-1-12 \n- 问题2-1-13：其他支付状态异常 → 方案2-1-13 \n\n### 场景3：退款与售后支付问题 \n- 问题3-1-1：用户申请退款，咨询流程和时长 → 方案3-1-1 \n- 问题3-1-2：退款迟迟未到账 → 方案3-1-2 \n- 问题3-1-3：售后纠纷需仲裁 → 方案3-1-3 \n\n\n## 第四步：输出方案编号 \n根据你匹配到的具体问题，输出对应的方案编号。\n\n- 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false, "flowMeta": {"jober": {"name": "", "type": "general_jober", "isAsync": "true", "fitables": ["modelengine.fit.jober.aipp.fitable.LLMComponent"], "converter": {"type": "mapping_converter", "entity": {"inputParams": [{"id": "e68cadca-c168-4bea-9cc6-812ff8f4b596", "from": "Input", "name": "model", "type": "String", "value": "Qwen/Qwen2.5-72B-Instruct"}, {"id": "19c557b7-26a0-4560-adec-aa6f732c2eba", "from": "Expand", "name": "accessInfo", "type": "Object", "value": [{"id": "1d948468-a8bf-4025-b877-9dbd5eaa2e46", "from": "Input", "name": "serviceName", "type": "String", "value": "Qwen/Qwen2.5-72B-Instruct"}, {"id": "003df075-100a-4117-9414-0360f7fedcbe", "from": "Input", "name": "tag", "type": "String", "value": "SiliconFlow,Jade"}]}, {"id": "c89f5b9f-a091-452b-af06-e35e05099c01", "from": "Input", "name": "temperature", "type": "Number", "value": "0.3"}, {"id": "37df494b-c7bd-41f8-942b-c0bad9073a9b", "from": "Expand", "name": "prompt", "type": "Object", "value": [{"id": 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"b5e5d7b7-81c1-4ccb-860b-a62cd74d5917", "from": "Input", "name": "systemPrompt", "type": "String", "value": "# 你的工作任务如下：\n\n## 第一步：提取用户关键信息 \n请从输入中的“历史会话”字段中识别用户当前提出的主要问题和诉求。\n\n## 第二步：判断所属场景 \n根据用户问题的类型，将其归类到以下三类售后服务场景之一，以便后续匹配解决方案。\n\n// 以下为场景分类示例，请按实际业务调整\n\n- 若用户咨询售后申请或退换货流程问题，则归入【场景1】 \n - 示例问题：如何提交售后、售后申请条件、退货操作、运费归属、退换进度等 \n- 若用户咨询售后政策或售后时效问题，则归入【场景2】 \n - 示例问题：售后期限、保修政策、二次维修、服务是否过期、保修范围等 \n- 若用户关注售后的处理结果，则归入【场景3】 \n - 示例问题：售后审核进度、换货结果、退款到账、检测报告、商家未处理等 \n\n## 第三步：匹配具体问题并判断对应方案 \n结合第二步判断的场景，进一步识别用户具体问题，并输出相应方案编号。\n\n// 以下为示例方案，请结合实际业务调整\n\n### 场景1：售后申请及退换货流程问题 \n- 问题1-1-1：如何找到售后申请入口 → 方案1-1-1 \n- 问题1-1-2：退换货需要满足哪些条件 → 方案1-1-2 \n- 问题1-1-3：售后申请被拒，如何重新提交 → 方案1-1-3 \n- 问题1-1-4：退货怎么寄？运费谁出？ → 方案1-1-4 \n- 问题1-1-5：退换货进度怎么查 → 方案1-1-5 \n- 问题1-1-6：如何上传售后凭证或材料 → 方案1-1-6 \n\n### 场景2：售后政策与时效问题 \n- 问题2-1-1：产品保修期是多久 → 方案2-1-1 \n- 问题2-1-2：已过七天无理由，还能售后吗 → 方案2-1-2 \n- 问题2-1-3：保修范围包括哪些内容 → 方案2-1-3 \n- 问题2-1-4：售后处理为什么这么慢 → 方案2-1-4 \n- 问题2-1-5：二次维修/检测如何处理 → 方案2-1-5 \n- 问题2-1-6：保修是否包含配件或耗材 → 方案2-1-6 \n\n### 场景3：售后处理结果相关问题 \n- 问题3-1-1：售后审核结果已出，接下来怎么办 → 方案3-1-1 \n- 问题3-1-2：换货的商品什么时候发出或寄回 → 方案3-1-2 \n- 问题3-1-3：退款迟迟未到账 → 方案3-1-3 \n- 问题3-1-4：如何查看售后检测报告 → 方案3-1-4 \n- 问题3-1-5：维修完成后怎么确认或验收 → 方案3-1-5 \n- 问题3-1-6：寄回商品后商家未处理 → 方案3-1-6 \n\n## 第四步：输出方案编号 \n根据匹配结果，请直接输出对应的方案编号。\n\n- 输出格式示例：`方案1-1-5` \n- 如无匹配项，请仅输出：`无`\n\n---\n\n# 注意事项：\n\n- 仅输出方案编号，不得添加解释说明或多余文字 \n- 始终使用“小主”称呼用户，自称为“小咪” \n- 回复内容需结合上下文，自然衔接，禁止机械重复或话术相似 \n- 如判断为重复问题，请勿再次提供同一方案编号，应以安抚话术回应 \n\n\n---\n\n# 示例（标准示范）\n\n## 输入历史会话 \n用户：已经申请退货了\n用户：还没有消息\n用户：可以加快处理吗\n用户：转人工\n小咪：小主好呀，我是你的专属客服小咪，我看您需要了解退货进度是吗？\n用户：是的，我想问一下退货进度在哪里查\n\n## 输出结果 \n方案1-1-5"}, {"id": "156978ea-90c0-4ddf-8ac4-f6628ccc66df", "from": "Input", "name": "enableLog", "type": "Boolean", "value": false}, {"id": "79cc00e4-6b0a-4c62-9722-ba1961f0fdeb", "from": "Expand", "name": "knowledgeBases", "type": "Array", "value": []}], "outputParams": [{"id": "847d3e0a-099c-481b-a63c-285ca33a580f", "from": "Expand", "name": "output", "type": "Object", "value": [{"id": 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"value": "SiliconFlow,Jade"}]}, {"id": "3d5ef418-de38-4992-aba6-4303921c1297", "from": "Input", "name": "temperature", "type": "Number", "value": "0.3"}, {"id": "8c14d5ca-0ed8-47c1-977e-06e56b4731f0", "from": "Expand", "name": "prompt", "type": "Object", "value": [{"id": "2e0929b0-3a57-4c9f-a307-f867e211e885", "from": "Input", "name": "template", "type": "String", "value": "## 用户与客服的历史会话\n```以下是用户本轮发送的消息\n{{query}}\n```\n```以下是用户与人工客服的历史会话\n{{his}}\n```\n## 方案\n```\n{{solution}}\n```\n"}, {"id": "ed0d8a8d-2c32-487a-b078-115da55c4c0f", "from": "Expand", "name": "variables", "type": "Object", "value": [{"id": "7d76d839-fbf6-4a2c-af57-78e18e95ccf5", "from": "Reference", "name": "query", "type": "String", "value": ["Question"], "referenceId": "input_ae2ffd6e-2b9e-4e73-9d7f-0e661ec3dbdb", "referenceKey": "Question", "referenceNode": "jade6qm5eg"}, {"id": "478980a4-5698-4c2b-af77-9a8563fc3d46", "from": "Input", "name": "solution", "type": "String", "value": "未找到结论", "referenceId": "", "referenceKey": "", "referenceNode": ""}]}]}, {"id": "630c6587-6ed2-4362-b4c8-ed11f49d8a49", "from": "Input", "name": "maxMemoryRounds", "type": "Integer", "value": "6"}, {"id": "d677fba5-88d9-4d34-93e1-401718849818", "from": "Expand", "name": "tools", "type": "Array", "value": []}, {"id": "3b4ec80c-639b-4cd2-a364-98553b235988", "from": "Input", "name": "systemPrompt", "type": "String", "value": "# 一、角色设定（Role）\n\n## 1.1 你的性格设定 \n- 你的名字叫“小抖”，是一位乐于交流、富有感染力的角色 \n- 你温柔甜美、乐观开朗、情绪稳定，总能用笑容感染他人 \n- 你具备强烈的共情能力，善于识别用户的情绪波动，面对愤怒、委屈、失落等情绪，你总能恰当地安抚并化解\n\n## 1.2 你的职业背景 \n- 你是抖音电商的官方客服，专业且敬业 \n- 你所属的团队包含“分诊专家”“协商专家”“方案专家”等角色，协作完成用户服务 \n- 你的职责是“沟通协商专家”，专注于提供愉悦、高质量的客服体验，负责以下五项任务： \n - **开场寒暄**：用户进线时主动问好 \n - **问题澄清**：了解用户问题及诉求 \n - **方案协商**：从提供的备选方案中选出最合适方案告知用户 \n - **情绪安抚**：针对用户负面情绪进行有效疏导 \n - **服务收尾**：在问题解决后礼貌结束对话 \n- 回复应富有情感，避免模板化、重复话术\n\n---\n\n# 二、你的任务（Task）\n\n- 当用户在抖音商城遇到购物问题时，会来向你咨询 \n- 你需要结合“与智能客服”和“与人工客服”的历史对话内容，理解用户遇到的情况，并提供回应\n\n---\n\n# 三、服务流程（Steps）\n\n## 3.1 判断基本状态 \n\n### 3.1.1 判断是否为首次进线 \n- 判断用户是否首次进入人工客服会话 \n\n### 3.1.2 判断用户情绪 \n- 查询历史对话内容，判断当前情绪为： \n - 强烈负向：愤怒、生气等 \n - 微负向：失望、沮丧、厌烦 \n - 正向：愉快、开心 \n - 中性：平和 \n\n### 3.1.3 判断用户问题 \n- 查询历史会话中用户是否明确描述了问题：\n - 如有：\n - 询问是否发货 ➝ “催发货”\n - 查询物流进度 ➝ “查询物流进度”\n - 其他情况 ➝ 提炼为不超过10个汉字的问题摘要\n - 如无：\n - 仅“转人工”或宣泄情绪 ➝ “未描述问题” \n\n### 3.1.4 判断是否重复提供方案 \n- 查询“小咪已给出的方案”与当前“备选方案”的重合情况 \n- 如果已给出方案包含当前备选方案，则视为重复提供\n\n---\n\n\n## 3.3 服务指南参考 \n\n### 3.3.1 开场寒暄服务指南 \n- 场景：用户首次发送消息 \n- 要求：\n - 先问好，确认问题后处理 \n - 情绪负面优先安抚 \n - 语气要活泼、俏皮，营造轻松氛围\n\n### 3.3.2 澄清问题服务指南 \n- 场景：用户尚未表达清晰问题或诉求 \n- 要求：\n - 主动理解、设身处地为用户考虑 \n - 识别并安抚可能的情绪波动 \n - 表达要热情、礼貌、有亲和力\n\n### 3.3.3 提供与协商方案服务指南 \n- 场景：你需要给出或协商解决方案 \n- 行为逻辑：\n - 若备选方案与已提供方案不同 ➝ 选择最匹配方案回应 \n - 若备选方案已包含在之前提供方案中 ➝ 禁止再次给出，只安抚情绪 \n - 若无备选方案 ➝ 根据服务原则和电商知识合理回应\n\n#### 服务原则（示意）：\n- 热情耐心，禁止讽刺与冷言冷语 \n- 商品/规则类问题尽量答复，无法答复可引导用户联系商家 \n- 操作类问题要提供清晰指导，未解决时鼓励再次咨询 \n\n### 3.3.4 服务收尾指南 \n- 场景：用户已接受方案，或问题已解决 \n- 要求：\n - 主动致谢，礼貌收尾 \n - 积极回应用户感谢 \n - 如用户仍带有情绪，需先安抚后结束\n\n---\n\n## 3.4 输出回复话术 \n\n- 输出形式：纯文本 \n- 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"general_jober", "fitables": [], "converter": {"type": "mapping_converter", "entity": {"inputParams": [{"id": "text_49f8a7a9-7808-454c-8931-55de30f85003", "from": "Input", "name": "text", "type": "String", "value": "

三个代码节点存储方案和对应解决方案，可以由知识库代替

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判断问题场景中具体的问题

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由此大模型节点，根据查到的结论，进行话术的优化

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\"满足和愿望实现。\"),\n (\"圣杯十\", \"家庭和幸福。\"),\n (\"圣杯侍者\", \"创意和情感表达。\"),\n (\"圣杯骑士\", \"浪漫和追求。\"),\n (\"圣杯皇后\", \"同情和关怀。\"),\n (\"圣杯国王\", \"情感平衡和智慧。\"),\n (\"宝剑王牌\", \"真理和新的想法。\"),\n (\"宝剑二\", \"决策和僵局。\"),\n (\"宝剑三\", \"心碎和痛苦。\"),\n (\"宝剑四\", \"休息和恢复。\"),\n (\"宝剑五\", \"冲突和失败。\"),\n (\"宝剑六\", \"过渡和康复。\"),\n (\"宝剑七\", \"欺骗和策略。\"),\n (\"宝剑八\", \"限制和困境。\"),\n (\"宝剑九\", \"焦虑和忧虑。\"),\n (\"宝剑十\", \"结束和背叛。\"),\n (\"宝剑侍者\", \"好奇和观察。\"),\n (\"宝剑骑士\", \"冲动和行动。\"),\n (\"宝剑皇后\", \"独立和清晰。\"),\n (\"宝剑国王\", \"权威和理性。\"),\n (\"星币王牌\", \"物质和财务的新开始。\"),\n (\"星币二\", \"平衡和适应。\"),\n (\"星币三\", \"团队合作和技能。\"),\n (\"星币四\", \"控制和保守。\"),\n (\"星币五\", \"贫困和困难。\"),\n (\"星币六\", \"慷慨和分享。\"),\n (\"星币七\", \"耐心和评估。\"),\n (\"星币八\", \"努力和专注。\"),\n (\"星币九\", \"自立和舒适。\"),\n (\"星币十\", \"财富和遗产。\"),\n (\"星币侍者\", \"学习和成长。\"),\n (\"星币骑士\", \"勤奋和责任。\"),\n (\"星币皇后\", \"实用和关怀。\"),\n (\"星币国王\", \"成功和安全。\")\n\n ]\n\n # 不用 sum()，改成手动累加\n seed_sum = 0\n for c in seed_str:\n seed_sum = seed_sum + ord(c)\n\n idx = seed_sum % len(cards)\n card, 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根据一个随机数生成抽卡的结果

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+ +INSERT INTO "public"."app_builder_form_property" ("id", "form_id", "name", "data_type", "default_value", "data_from", "in_group", "description", "default_index", "is_deleted", "app_id") VALUES ('bf332adf6d0f4ec19a27f3b399943b5f', 'b8986770a6ffef44bbf2a9f26d6fc1be', 'chat', 'String', 'null', 'none', 'workflow', '聊天设置', 3, 0, 'bcc24abf7c8a483fa919dfd1f9947c88') ON CONFLICT ("id") DO NOTHING; +INSERT INTO "public"."app_builder_form_property" ("id", "form_id", "name", "data_type", "default_value", "data_from", "in_group", "description", "default_index", "is_deleted", "app_id") VALUES ('b92039fbcbf54e26ab598df376826019', 'b8986770a6ffef44bbf2a9f26d6fc1be', 'enterWorkflow', 'String', 'null', 'none', 'ability', '进入工作流编排', 2, 0, 'bcc24abf7c8a483fa919dfd1f9947c88') ON CONFLICT ("id") DO NOTHING; +INSERT INTO "public"."app_builder_form_property" ("id", "form_id", "name", "data_type", "default_value", "data_from", "in_group", "description", "default_index", "is_deleted", "app_id") VALUES ('b918cb0fe7224eaf9489de1b2d7ad028', 'b8986770a6ffef44bbf2a9f26d6fc1be', 'memory', 'List', '["jade6qm5eg","memory"]', 'graph', 'chat', '多轮对话', 5, 0, 'bcc24abf7c8a483fa919dfd1f9947c88') ON CONFLICT ("id") DO NOTHING; +INSERT INTO "public"."app_builder_form_property" ("id", "form_id", "name", "data_type", "default_value", "data_from", "in_group", "description", "default_index", "is_deleted", "app_id") VALUES ('b512d76537684126a245aab1b4b22ba6', 'b8986770a6ffef44bbf2a9f26d6fc1be', 'ability', 'String', 'null', 'none', 'workflow', '能力配置', 1, 0, '72f27bef57de4e7c8a0d13d700b81f8a') ON CONFLICT ("id") DO NOTHING; +INSERT INTO "public"."app_builder_form_property" ("id", "form_id", "name", "data_type", "default_value", "data_from", "in_group", "description", "default_index", "is_deleted", "app_id") VALUES ('b197e1ffd53d4860a8b4d5c4e259af73', 'b8986770a6ffef44bbf2a9f26d6fc1be', 'workflow', 'String', 'null', 'none', 'null', '工作流编排', 0, 0, 'bcc24abf7c8a483fa919dfd1f9947c88') ON CONFLICT ("id") DO NOTHING; +INSERT INTO "public"."app_builder_form_property" ("id", "form_id", "name", "data_type", "default_value", "data_from", "in_group", "description", "default_index", "is_deleted", "app_id") VALUES ('a3ccee5913e449a08f67fce1894aaa87', 'b8986770a6ffef44bbf2a9f26d6fc1be', 'multimodal', 'object', '{"useMultimodal":true,"maxUploadFilesNum":5,"autoChatOnUpload":false}', 'input', 'chat', '多模态', 8, 0, 'bcc24abf7c8a483fa919dfd1f9947c88') ON CONFLICT ("id") DO NOTHING; +INSERT INTO "public"."app_builder_form_property" ("id", "form_id", "name", "data_type", "default_value", "data_from", "in_group", "description", "default_index", "is_deleted", "app_id") VALUES ('81ad3a9f49aa45aeaf0a30001d0d2033', 'b8986770a6ffef44bbf2a9f26d6fc1be', 'workflow', 'String', 'null', 'none', 'null', '工作流编排', 0, 0, '72f27bef57de4e7c8a0d13d700b81f8a') ON CONFLICT ("id") DO NOTHING; +INSERT INTO "public"."app_builder_form_property" ("id", "form_id", "name", "data_type", "default_value", "data_from", "in_group", "description", "default_index", "is_deleted", "app_id") VALUES ('78f6727889d446b9a8242b3df2891d71', 'b8986770a6ffef44bbf2a9f26d6fc1be', 'recommend', 'object', '{"showRecommend":true,"list":["想要抽塔罗牌，问题：今日运势。"]}', 'input', 'chat', '猜你想问', 6, 0, '72f27bef57de4e7c8a0d13d700b81f8a') ON CONFLICT ("id") DO NOTHING; +INSERT INTO "public"."app_builder_form_property" ("id", "form_id", "name", "data_type", "default_value", "data_from", "in_group", "description", "default_index", "is_deleted", "app_id") VALUES ('72c278046b8141908ac1e0b69b7084c9', 'b8986770a6ffef44bbf2a9f26d6fc1be', 'memory', 'List', '["jade6qm5eg","memory"]', 'graph', 'chat', '多轮对话', 5, 0, '72f27bef57de4e7c8a0d13d700b81f8a') ON CONFLICT ("id") DO NOTHING; +INSERT INTO "public"."app_builder_form_property" ("id", "form_id", "name", "data_type", "default_value", "data_from", "in_group", "description", "default_index", "is_deleted", "app_id") VALUES ('727bc0b12e5c42adbe6d941ec7e807af', 'b8986770a6ffef44bbf2a9f26d6fc1be', 'inspiration', 'object', '{"category":[{"title":"root","id":"root","children":[]}],"inspirations":[]}', 'input', 'chat', '创意灵感', 7, 0, 'bcc24abf7c8a483fa919dfd1f9947c88') ON CONFLICT ("id") DO NOTHING; +INSERT INTO "public"."app_builder_form_property" ("id", "form_id", "name", "data_type", "default_value", "data_from", "in_group", "description", "default_index", "is_deleted", "app_id") VALUES ('621931805023408e8e5262c11099cf4d', 'b8986770a6ffef44bbf2a9f26d6fc1be', 'ability', 'String', 'null', 'none', 'workflow', '能力配置', 1, 0, 'bcc24abf7c8a483fa919dfd1f9947c88') ON CONFLICT ("id") DO NOTHING; +INSERT INTO "public"."app_builder_form_property" ("id", "form_id", "name", "data_type", "default_value", "data_from", "in_group", "description", "default_index", "is_deleted", "app_id") VALUES ('5bc37e60f0ca47f69599508ba518da6d', 'b8986770a6ffef44bbf2a9f26d6fc1be', 'enterWorkflow', 'String', 'null', 'none', 'ability', '进入工作流编排', 2, 0, '72f27bef57de4e7c8a0d13d700b81f8a') ON CONFLICT ("id") DO NOTHING; +INSERT INTO "public"."app_builder_form_property" ("id", "form_id", "name", "data_type", "default_value", "data_from", "in_group", "description", "default_index", "is_deleted", "app_id") VALUES ('54d97ea6e88d43e0888c9756f3fd3675', 'b8986770a6ffef44bbf2a9f26d6fc1be', 'chat', 'String', 'null', 'none', 'workflow', '聊天设置', 3, 0, '72f27bef57de4e7c8a0d13d700b81f8a') ON CONFLICT ("id") DO NOTHING; +INSERT INTO "public"."app_builder_form_property" ("id", "form_id", "name", "data_type", "default_value", "data_from", "in_group", "description", "default_index", "is_deleted", "app_id") VALUES ('30f30b10a19746b795f9319bff24e9c8', 'b8986770a6ffef44bbf2a9f26d6fc1be', 'opening', 'String', '"请输入 “想要抽塔罗牌，问题：{请填写心中疑虑}”开始"', 'input', 'chat', '开场白', 4, 0, '72f27bef57de4e7c8a0d13d700b81f8a') ON CONFLICT ("id") DO NOTHING; +INSERT INTO "public"."app_builder_form_property" ("id", "form_id", "name", "data_type", "default_value", "data_from", "in_group", "description", "default_index", "is_deleted", "app_id") VALUES ('2fac7c230c9a4556a7626df9500f18c9', 'b8986770a6ffef44bbf2a9f26d6fc1be', 'opening', 'String', '"哈喽小主！我是你的专属客服，请问你有什么问题嘛？\n"', 'input', 'chat', '开场白', 4, 0, 'bcc24abf7c8a483fa919dfd1f9947c88') ON CONFLICT ("id") DO NOTHING; +INSERT INTO "public"."app_builder_form_property" ("id", "form_id", "name", "data_type", "default_value", "data_from", "in_group", "description", "default_index", "is_deleted", "app_id") VALUES ('2a5af277b0494e6790c4216c57f32cc8', 'b8986770a6ffef44bbf2a9f26d6fc1be', 'inspiration', 'object', '{"category":[{"title":"root","id":"root","children":[]}],"inspirations":[{"name":"抽卡","description":"抽卡","prompt":"想要抽塔罗牌，问题：","promptVarData":[],"category":null,"auto":false,"id":"oq35uu"}],"showInspiration":true}', 'input', 'chat', '创意灵感', 7, 0, '72f27bef57de4e7c8a0d13d700b81f8a') ON CONFLICT ("id") DO NOTHING; +INSERT INTO "public"."app_builder_form_property" ("id", "form_id", "name", "data_type", "default_value", "data_from", "in_group", "description", "default_index", "is_deleted", "app_id") VALUES ('0fb3747657744dd985be434f94743792', 'b8986770a6ffef44bbf2a9f26d6fc1be', 'multimodal', 'object', '{"useMultimodal":true,"maxUploadFilesNum":5,"autoChatOnUpload":false}', 'input', 'chat', '多模态', 8, 0, '72f27bef57de4e7c8a0d13d700b81f8a') ON CONFLICT ("id") DO NOTHING; +INSERT INTO "public"."app_builder_form_property" ("id", "form_id", "name", "data_type", "default_value", "data_from", "in_group", "description", "default_index", "is_deleted", "app_id") VALUES ('0bd744a9cc4c45ad9e7604bea423c762', 'b8986770a6ffef44bbf2a9f26d6fc1be', 'recommend', 'object', '{"showRecommend":true,"list":["收到扣款提醒但订单未生效怎么办？","寄回商品后商家未处理怎么办？","如何查询物流进度？"]}', 'input', 'chat', '猜你想问', 6, 0, 'bcc24abf7c8a483fa919dfd1f9947c88') ON CONFLICT ("id") DO NOTHING; + +INSERT INTO "public"."app_template" ("id", "name", "built_type", "category", "attributes", "app_type", "like", "collection", "usage", "version", "config_id", "flow_graph_id", "create_by", "create_at", "update_by", "update_at", "is_deleted") VALUES ('bcc24abf7c8a483fa919dfd1f9947c88', '抖音电商售后客服-小抖', 'workflow', 'chatbot', '{"icon": "/api/jober/v1/api/31f20efc7e0848deab6a6bc10fc3021e/file?filePath=/var/share/d8241dff-1e0f-4ba5-8f64-e6f527415daf.png&fileName=%E6%8A%96%E9%9F%B3%E7%94%B5%E5%95%86%E5%94%AE%E5%90%8E%E5%AE%A2%E6%9C%8D-%E5%B0%8F%E6%8A%96.png", "app_type": "bfce7a4f00ea464ca85b1bd691ffe774", "greeting": "", "description": "哈喽小主！我是你的专属客服，请问你有什么问题嘛？"}', 'bfce7a4f00ea464ca85b1bd691ffe774', 0, 0, 1, '1.0.0', '36a4642d4b8543ecb5bb0c30af014b3e', 'ee6f79fc035545bda8734f5e26595c46', 'system', '2025-06-19 06:43:13.087872', 'system', '2025-06-19 06:43:13.087872', 0) ON CONFLICT ("id") DO NOTHING; +INSERT INTO "public"."app_template" ("id", "name", "built_type", "category", "attributes", "app_type", "like", "collection", "usage", "version", "config_id", "flow_graph_id", "create_by", "create_at", "update_by", "update_at", "is_deleted") VALUES ('72f27bef57de4e7c8a0d13d700b81f8a', '塔罗', 'workflow', 'chatbot', '{"icon": "/api/jober/v1/api/31f20efc7e0848deab6a6bc10fc3021e/file?filePath=/var/share/d2ae338d-5bbb-47ef-8846-12316269a0eb.png&fileName=%E5%A1%94%E7%BD%97.png", "app_type": "dadb32e11d0f49c8b3b2b3b78f32adcb", "greeting": "", "description": "塔罗小程序，可以抽取每日运势，并和小女巫对话"}', 'dadb32e11d0f49c8b3b2b3b78f32adcb', 0, 0, 1, '1.0.0', '43df8f8626754d45b145446d0b8c7a92', 'e30fddffe6a14c97aa9d0c843d78218e', 'system', '2025-06-19 06:47:23.677843', 'system', '2025-06-19 06:47:23.677843', 0) ON CONFLICT ("id") DO NOTHING; \ No newline at end of file