diff --git a/components/freshdesk/actions/update-ticket/update-ticket.mjs b/components/freshdesk/actions/update-ticket/update-ticket.mjs
index f1dd5c8c1e7df..641b0e3d8d047 100644
--- a/components/freshdesk/actions/update-ticket/update-ticket.mjs
+++ b/components/freshdesk/actions/update-ticket/update-ticket.mjs
@@ -5,7 +5,7 @@ export default {
key: "freshdesk-update-ticket",
name: "Update a Ticket",
description: "Update status, priority, subject, description, agent, group, etc. [See the documentation](https://developers.freshdesk.com/api/#update_ticket).",
- version: "0.0.1",
+ version: "0.0.2",
type: "action",
props: {
freshdesk,
@@ -71,6 +71,19 @@ export default {
description: "Used when creating a contact with phone but no email.",
optional: true,
},
+ internalNote: {
+ type: "boolean",
+ label: "Internal note (private)",
+ description: "If enabled, the comment will be added as an internal note (not visible to requester).",
+ optional: true,
+ default: false,
+ },
+ noteBody: {
+ type: "string",
+ label: "Note Body",
+ description: "The content of the internal note to add.",
+ optional: true,
+ },
type: {
type: "string",
label: "Type",
@@ -95,6 +108,8 @@ export default {
const {
freshdesk,
ticketId,
+ internalNote,
+ noteBody,
...fields
} = this;
@@ -102,21 +117,35 @@ export default {
const ticketName = await freshdesk.getTicketName(ticketId);
+ if (internalNote && noteBody) {
+ const response = await freshdesk._makeRequest({
+ $,
+ method: "POST",
+ url: `/tickets/${ticketId}/notes`,
+ data: {
+ body: noteBody,
+ private: true,
+ },
+ });
+
+ $.export("$summary", `Internal note added to ticket "${ticketName}" (ID: ${ticketId})`);
+ return response;
+ }
+
if (!Object.keys(data).length) {
throw new Error("Please provide at least one field to update.");
}
-
+
if (data.custom_fields) freshdesk.parseIfJSONString(data.custom_fields);
-
+
const response = await freshdesk._makeRequest({
$,
method: "PUT",
url: `/tickets/${ticketId}`,
data,
});
-
+
$.export("$summary", `Ticket "${ticketName}" (ID: ${this.ticketId}) updated successfully`);
return response;
},
-};
-
+}
\ No newline at end of file
diff --git a/components/gorgias_oauth/actions/create-ticket-message/create-ticket-message.mjs b/components/gorgias_oauth/actions/create-ticket-message/create-ticket-message.mjs
index faaa171588977..b8dfb3ec7cf17 100644
--- a/components/gorgias_oauth/actions/create-ticket-message/create-ticket-message.mjs
+++ b/components/gorgias_oauth/actions/create-ticket-message/create-ticket-message.mjs
@@ -7,7 +7,7 @@ export default {
key: "gorgias_oauth-create-ticket-message",
name: "Create Ticket Message",
description: "Create a message for a ticket in the Gorgias system. [See the documentation](https://developers.gorgias.com/reference/create-ticket-message)",
- version: "0.0.2",
+ version: "0.0.3",
type: "action",
props: {
gorgiasOauth,
@@ -67,6 +67,15 @@ export default {
label: "Message",
description: "Message of the ticket. Accepts HTML",
},
+ channel: {
+ propDefinition: [
+ gorgiasOauth,
+ "channel",
+ ],
+ optional: false,
+ default: "email",
+ reloadProps: true,
+ },
via: {
propDefinition: [
gorgiasOauth,
@@ -101,10 +110,11 @@ export default {
},
},
additionalProps(props) {
- props.toUser.hidden = this.fromAgent;
- props.fromCustomer.hidden = this.fromAgent;
- props.toCustomer.hidden = !this.fromAgent;
- props.fromUser.hidden = !this.fromAgent;
+ const isInternalNote = this.channel === "internal-note";
+ props.toUser.hidden = this.fromAgent || isInternalNote;
+ props.fromCustomer.hidden = this.fromAgent || isInternalNote;
+ props.toCustomer.hidden = !this.fromAgent || isInternalNote;
+ props.fromUser.hidden = !this.fromAgent || isInternalNote;
return {};
},
methods: {
@@ -147,6 +157,8 @@ export default {
throw new ConfigurationError("Must enter both Attachment URL and Attachment File Name");
}
+ const isInternalNote = this.channel === "internal-note";
+
let contentType, size;
if (this.attachmentUrl) {
({
@@ -162,55 +174,64 @@ export default {
? this.toCustomer
: this.toUser;
- if (!fromId) {
- throw new ConfigurationError(`"${this.fromAgent
- ? "From User"
- : "From Customer"}" is required when "From Agent" is set to \`${this.fromAgent}\``);
- }
- if (!toId) {
- throw new ConfigurationError(`"${this.fromAgent
- ? "To Customer"
- : "To User"}" is required when "From Agent" is set to \`${this.fromAgent}\``);
+ // For internal notes, we don't need from/to validation
+ if (!isInternalNote) {
+ if (!fromId) {
+ throw new ConfigurationError(`"${this.fromAgent
+ ? "From User"
+ : "From Customer"}" is required when "From Agent" is set to \`${this.fromAgent}\``);
+ }
+ if (!toId) {
+ throw new ConfigurationError(`"${this.fromAgent
+ ? "To Customer"
+ : "To User"}" is required when "From Agent" is set to \`${this.fromAgent}\``);
+ }
}
- const response = await this.gorgiasOauth.createMessage({
- $,
- ticketId: this.ticketId,
- data: {
- channel: "email",
- source: {
- from: {
- address: await this.getEmail($, fromId, "from"),
- },
- to: [
- {
- address: await this.getEmail($, toId, "to"),
- },
- ],
+ const messageData = {
+ channel: this.channel,
+ body_html: this.message,
+ via: this.via,
+ subject: this.subject,
+ from_agent: this.fromAgent,
+ sent_datetime: this.sentDatetime,
+ attachments: this.attachmentUrl && [
+ {
+ url: this.attachmentUrl,
+ name: this.attachmentName,
+ content_type: contentType,
+ size,
},
- body_html: this.message,
- via: this.via,
- subject: this.subject,
- from_agent: this.fromAgent,
- sent_datetime: this.sentDatetime,
- attachments: this.attachmentUrl && [
+ ],
+ };
+
+ // Only add source, sender, and receiver for non-internal notes
+ if (!isInternalNote) {
+ messageData.source = {
+ from: {
+ address: await this.getEmail($, fromId, "from"),
+ },
+ to: [
{
- url: this.attachmentUrl,
- name: this.attachmentName,
- content_type: contentType,
- size,
+ address: await this.getEmail($, toId, "to"),
},
],
- sender: {
- id: fromId,
- },
- receiver: {
- id: toId,
- },
- },
+ };
+ messageData.sender = {
+ id: fromId,
+ };
+ messageData.receiver = {
+ id: toId,
+ };
+ }
+
+ const response = await this.gorgiasOauth.createMessage({
+ $,
+ ticketId: this.ticketId,
+ data: messageData,
});
- $.export("$summary", `Succesfully created ticket message with ID: ${response.id}`);
+ $.export("$summary", `Successfully created ${isInternalNote ? "internal note" : "ticket message"} with ID: ${response.id}`);
return response;
},
diff --git a/components/gorgias_oauth/package.json b/components/gorgias_oauth/package.json
index ad3a6cef51a8a..52da9ee2878d8 100644
--- a/components/gorgias_oauth/package.json
+++ b/components/gorgias_oauth/package.json
@@ -1,6 +1,6 @@
{
"name": "@pipedream/gorgias_oauth",
- "version": "0.5.1",
+ "version": "0.5.2",
"description": "Pipedream Gorgias OAuth Components",
"main": "gorgias_oauth.app.mjs",
"keywords": [
diff --git a/components/gorgias_oauth/sources/internal-note-created/internal-note-created.mjs b/components/gorgias_oauth/sources/internal-note-created/internal-note-created.mjs
new file mode 100644
index 0000000000000..f57db8557be8c
--- /dev/null
+++ b/components/gorgias_oauth/sources/internal-note-created/internal-note-created.mjs
@@ -0,0 +1,51 @@
+import constants from "../../common/constants.mjs";
+import base from "../common/base.mjs";
+import eventTypes from "../common/event-types.mjs";
+import sampleEmit from "./test-event.mjs";
+
+export default {
+ ...base,
+ key: "gorgias_oauth-internal-note-created",
+ name: "New Internal Note",
+ description: "Emit new event when an internal note is created on a ticket. [See the documentation](https://developers.gorgias.com/reference/the-event-object)",
+ version: "0.0.1",
+ type: "source",
+ props: {
+ ...base.props,
+ ticketId: {
+ propDefinition: [
+ base.props.gorgias_oauth,
+ "ticketId",
+ ],
+ optional: true,
+ },
+ sender: {
+ type: "string",
+ label: "Sender Email",
+ description: "Email address of the sender",
+ optional: true,
+ },
+ },
+ hooks: {
+ ...base.hooks,
+ deploy() {},
+ },
+ methods: {
+ ...base.methods,
+ getEventType() {
+ return eventTypes.TICKET_MESSAGE_CREATED;
+ },
+ isRelevant(message) {
+ return message.channel === "internal-note"
+ && (!this.ticketId || message.ticket_id === this.ticketId)
+ && (!this.sender || message.sender.email === this.sender);
+ },
+ async processEvent(event) {
+ const { message } = event;
+ if (this.isRelevant(message)) {
+ this.emitEvent(message);
+ }
+ },
+ },
+ sampleEmit,
+};
\ No newline at end of file
diff --git a/components/gorgias_oauth/sources/internal-note-created/test-event.mjs b/components/gorgias_oauth/sources/internal-note-created/test-event.mjs
new file mode 100644
index 0000000000000..b6c243f2b4cf3
--- /dev/null
+++ b/components/gorgias_oauth/sources/internal-note-created/test-event.mjs
@@ -0,0 +1,43 @@
+export default {
+ id: 123456789,
+ created_datetime: "2024-01-15T10:30:00Z",
+ updated_datetime: "2024-01-15T10:30:00Z",
+ ticket_id: 98765,
+ channel: "internal-note",
+ via: "internal-note",
+ source: {
+ type: "internal-note",
+ from: {
+ address: "agent@company.com",
+ name: "Support Agent"
+ },
+ to: []
+ },
+ sender: {
+ id: 456,
+ email: "agent@company.com",
+ name: "Support Agent"
+ },
+ receiver: null,
+ body_html: "This is an internal note about the customer's issue.
",
+ body_text: "This is an internal note about the customer's issue.",
+ subject: "Internal Note",
+ from_agent: true,
+ sent_datetime: "2024-01-15T10:30:00Z",
+ attachments: [],
+ public: false,
+ stripped_html: "This is an internal note about the customer's issue.
",
+ stripped_text: "This is an internal note about the customer's issue.",
+ stripped_signature: "",
+ message_id: "internal-note-123456789",
+ actions: [],
+ rule_id: null,
+ external_id: null,
+ tags: [],
+ integration_id: null,
+ last_sending_error: null,
+ opened_datetime: null,
+ clicked_datetime: null,
+ failed_datetime: null,
+ errors: []
+};
\ No newline at end of file