[BUG] Missing parameter Ascendon Token or Entitlement Token

[hoser36]

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Describe the bug
I have a Apple non-M1 Mac. I downloaded the newest release. I am unable to watch any of the content via QuickTime Player

To Reproduce
Steps to reproduce the behavior:

1. Log into F1Viewer with F1TV user name and password.
2. Select "FORMULA 1 BWT GOSSER PREIS VON OSTERREICH 2021
3. Select "Austrian Grand Prix"
4. Select "Data Channel"
5. Select "Play with QuickTime Player"
6. See Error

Expected behaviour
When I select "Play with QuickTime Player" on the "Data Channel" or any other option available, it should automatically open a QuickTime Player window and start playing content.

Screenshots

F1TV account plan
Do you have a free, access or pro account? F1TV Pro Account holder

Desktop (please complete the following information):

• OS - MacOS Catalina Version 10.15.7
• installation method - Downloaded F1Viewer from SoMuchForSubtlety/F1Viewer
• Version [f1viewer -v output] f1viewer_2.1.0_macOS_amd64

Logs
If applicable please provide the relevant portion of your logs. You can find them by running f1viewer -logs.

[Hurri08]

Same problem for me on Windows and Ubuntu as well.

[SoMuchForSubtlety]

I can't reproduce the issue. Does this happen for every video, is you subscription still active? You can download a build with subscription status check here https://github.com/SoMuchForSubtlety/f1viewer/actions/runs/1005249677#artifacts

[jeppeolesen]

@SoMuchForSubtlety This is an issue for me as well, trying Quicktime, IINA and VLC and "Copy URL to clipboard".

Subscription is active and it happens for every archive video. Live streams are still fine.

[SoMuchForSubtlety]

@SoMuchForSubtlety This is an issue for me as well, trying Quicktime, IINA and VLC and "Copy URL to clipboard".

Subscription is active and it happens for every archive video. Live streams are still fine.

can you run the version I linked in the comment above yours?

[hoser36]

Hi Jakob, For Mac there are two files. I downloaded both, and still get the same error. 1. F1viewer_2.1.0_macOS_amd64.tar.gz – 2.37 MB 2. F1viewer_2.1.0_macOS_amd64.tar.gz – 2.52 MB Is there a difference between these two? Should I download both? I am not savvy at all when it comes to coding. So please don’t feel bad about “dumbing” down any response to a very basic level. Greg From: Jakob ***@***.***> Reply-To: SoMuchForSubtlety/f1viewer ***@***.***> Date: Tuesday, July 13, 2021 at 7:25 AM To: SoMuchForSubtlety/f1viewer ***@***.***> Cc: hoser36 ***@***.***>, Author ***@***.***> Subject: Re: [SoMuchForSubtlety/f1viewer] [BUG] Missing parameter Ascendon Token or Entitlement Token (#180) @SoMuchForSubtlety<https://github.com/SoMuchForSubtlety> This is an issue for me as well, trying Quicktime, IINA and VLC and "Copy URL to clipboard". Subscription is active and it happens for every archive video. Live streams are still fine. can you run the version I linked in the comment above yours? — You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub<#180 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/ASZ3GODQPESTLIOKQAVURBTTXQPBXANCNFSM47XDLQDQ>.

[jeppeolesen]

@SoMuchForSubtlety I just downloaded the latest code from master and the issue is resolved there. Recommend merging soon.

[markholland]

Same problem on OSX. Tried running latest code from master but same issue.

[slhodson969]

I just experienced this issue myself and it affected both live and archived videos.

However, I disconnected and then reconnected my VPN and the issue was gone. So if you're experiencing this issue with a VPN turned on, maybe try reconnecting to a different server.

[SoMuchForSubtlety]

I can't provide workarounds for issues when using a VPN. If anyone is experiencing this issue without a VPN feel free to open a new issue.

[hoser36]

Hi Jacob, I do not use a VPN

…

On Jul 31, 2021, at 3:53 PM, Jakob ***@***.***> wrote:  I can't provide workarounds for issues when using a VPN. If anyone is experiencing this issue without a VPN feel free to open a new issue. — You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub, or unsubscribe.

[SoMuchForSubtlety]

@hoser36 are you using the correct password. Log out and in again to make sure.

[hoser36]

Hi,

I’m definitely using the correct password. It’s weird though, I have to enter my correct password, then an incorrect one, then the correct one before it accepts.

[ehussong]

Also experiencing the same issue! Thanks to @hoser36 for the workaround. Using the right password -> log out -> use wrong password -> log out -> right password allows me to bypass the error message and get video links working again. Mac M1 with no VPN