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Files not attached to new tickets when message is empty #218

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iandunn opened this issue Aug 18, 2014 · 4 comments · May be fixed by #230
Open

Files not attached to new tickets when message is empty #218

iandunn opened this issue Aug 18, 2014 · 4 comments · May be fixed by #230
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bug Priority: Low

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@iandunn
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iandunn commented Aug 18, 2014

  1. Start a new ticket
  2. Upload a file
  3. Send the message

After the page refreshes, the files area is empty, and the file is not attached to the ticket. It does get displayed in the files area when uploading to an existing ticket, but not to a new one.
@iandunn iandunn added the bug label Aug 18, 2014
@VarunAgw
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Just confirming it only happens if you leave reply textarea empty?

@iandunn
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iandunn commented Aug 19, 2014

Yes, only if the message area is empty.

@iandunn iandunn changed the title Files not attached to new tickets Files not attached to new tickets when message is empty Aug 19, 2014
This was referenced Aug 20, 2014
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@iandunn
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iandunn commented Sep 10, 2014

This looks good, the reply was added and the file was attached. I think it needs two adjustments, though:

  1. If the agent has the signature option enabled, then the signature should be added even if they leave the message empty
  2. An e-mail notification should be sent if a file is attached, even if the message is empty

The agent could want to send an email with an empty body, but with a file attached and their signature included.

@VarunAgw
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Ok. I'll update it soon

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Allow only attachment w/o message as ticket reply VarunAgw/supportflow
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@iandunn @VarunAgw