"Connection timed out" error while running eleanor.

[Alakay2]

Hi,
I am following eleanor quickstart tutorials after installation. After importing eleanor, when I use "eleanor.Update(sector=27)", it created the directory and downloaded the "cadences_s0027, cbv_components, quality and target_s0027." files. But it's showing error when I use the next command "star = eleanor.Source(tic=38846515, sector=1)". I am getting following message:

star = eleanor.Source(tic=38846515, sector=1)
Traceback (most recent call last):
File "", line 1, in
File "/home/test/anaconda3/envs/eureka/lib/python3.12/site-packages/eleanor/source.py", line 248, in init
self.gaia = gaia_from_coords(self.coords)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/home/test/anaconda3/envs/eureka/lib/python3.12/site-packages/eleanor/mast.py", line 183, in gaia_from_coords
gaia = crossmatch_by_position(coords, 0.01, 'Mast.GaiaDR3.Crossmatch')
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/home/test/anaconda3/envs/eureka/lib/python3.12/site-packages/eleanor/mast.py", line 137, in crossmatch_by_position
headers, outString = mastQuery(request)
^^^^^^^^^^^^^^^^^^
File "/home/test/anaconda3/envs/eureka/lib/python3.12/site-packages/eleanor/mast.py", line 52, in mastQuery
conn.request('POST', '/api/v0/invoke', 'request='+requestString, headers)
File "/home/test/anaconda3/envs/eureka/lib/python3.12/http/client.py", line 1343, in request
self._send_request(method, url, body, headers, encode_chunked)
File "/home/test/anaconda3/envs/eureka/lib/python3.12/http/client.py", line 1389, in _send_request
self.endheaders(body, encode_chunked=encode_chunked)
File "/home/test/anaconda3/envs/eureka/lib/python3.12/http/client.py", line 1338, in endheaders
self._send_output(message_body, encode_chunked=encode_chunked)
File "/home/test/anaconda3/envs/eureka/lib/python3.12/http/client.py", line 1097, in _send_output
self.send(msg)
File "/home/test/anaconda3/envs/eureka/lib/python3.12/http/client.py", line 1041, in send
self.connect()
File "/home/test/anaconda3/envs/eureka/lib/python3.12/http/client.py", line 1477, in connect
super().connect()
File "/home/test/anaconda3/envs/eureka/lib/python3.12/http/client.py", line 1007, in connect
self.sock = self._create_connection(
^^^^^^^^^^^^^^^^^^^^^^^^
File "/home/test/anaconda3/envs/eureka/lib/python3.12/socket.py", line 853, in create_connection
raise exceptions[0]
File "/home/test/anaconda3/envs/eureka/lib/python3.12/socket.py", line 838, in create_connection
sock.connect(sa)
TimeoutError: [Errno 110] Connection timed out

I tried multiple times but getting the same error (I am using institute proxy setting but also tried with other network). I am giving proxy, port, username and password information in the beginning using os.environ['http_proxy'] = proxy. The issue may not be exactly related to eleanor, do you have any solution for this?

[exo-pt]

Hi,

I see your error is a connection time out from a MAST query, and the MAST services were offline for maintenance during all the weekend,
If you try again, it may work.

[Alakay2]

Hi,

I see your error is a connection time out from a MAST query, and the MAST services were offline for maintenance during all the weekend, If you try again, it may work.

Thanks @exo-pt , I tried again but got the same error. Is there any way to confirm if MAST services are online again? The website says "Due to a planned outage on Friday, April 12th starting at noon through Sunday, April 14th, access to this site will be unavailable during this time. We apologize for any inconvenience." I think I should check after some time.

[exo-pt]

@Alakay2, I'm not using eleanor but, for the sake of using lightkurve and different querys on MAST, I had the problem during the weekend, but for me it's now okay, despite the message still present on the website.
Sorry for not being more helpful...

[Alakay2]

Still getting the same error. For TGLC, eleanor and using astroquery with gaia, getting same error. Suggestions by anyone???