Legit user is unable to post

[paviro]

A newly registered and legit user is currently not able to post anything on my forum.
Is there currently any way of stopping akismet from flagging his posts? I can't seem to find anything...

[julianlam]

Are they posting links? That is the main reason why Akismet tends to flag new users' posts as spam... alternatively, perhaps he can try from another internet connection (which I will admit is a terrible solution, but if the IP has been flagged, then that's not something you can do much about, sadly)

[paviro]

No just a simple message no links at all. What exactly is send to Akismet? Could the email or his username be the problem?

[paviro]

The user also tried a mobile and a WiFi connection so different IPs also don’t seem to help :/

[barisusakli]

No just a simple message no links at all. What exactly is send to Akismet? Could the email or his username be the problem?

Here is everything that's sent to akismet https://github.com/akhoury/nodebb-plugin-spam-be-gone/blob/master/library.js#L173-L183

So yeas email and username can also lead to a flag