|
| 1 | +--- |
| 2 | +title: Gong |
| 3 | +--- |
| 4 | + |
| 5 | +## Checklist before you start |
| 6 | + |
| 7 | +Confirm the following: |
| 8 | + |
| 9 | +- You are a Gong **Technical Administrator** (the role required to create automation rules and configure outbound webhooks). |
| 10 | +- Your developer has provided you with a **webhook URL** in this format: |
| 11 | + |
| 12 | + ``` |
| 13 | + https://subscribe-webhook.withampersand.com/v1/projects/PROJECT_ID/integrations/INTEGRATION_ID/installations/INSTALLATION_ID |
| 14 | + ``` |
| 15 | + |
| 16 | +## Set up webhooks for real-time updates (Subscribe Actions) |
| 17 | + |
| 18 | +To send `call.created` events to your developer's application, you'll create an **automation rule** in Gong that fires a webhook each time a call is processed. |
| 19 | + |
| 20 | +1. Sign in to Gong and open **Admin Settings** in the left sidebar. |
| 21 | + <img src="/images/customer-guides/gong/admin-settings.png" /> |
| 22 | +2. In the left sidebar, navigate to **Automation rules**. |
| 23 | + <img src="/images/customer-guides/gong/automation-rules.png" /> |
| 24 | +3. Click **Add rule**. |
| 25 | + <img src="/images/customer-guides/gong/add-rule.png" /> |
| 26 | +4. (Optional) Add any filters you'd like to apply — for example, restrict the rule to specific participants. Leave the filters empty to send every new call. |
| 27 | + <img src="/images/customer-guides/gong/filters.png" /> |
| 28 | +5. Paste the webhook URL your developer gave you into the **Enter URL** field. |
| 29 | + <img src="/images/customer-guides/gong/webhook-url.png" /> |
| 30 | +6. Give the rule a descriptive name and toggle "Rule Status" to enabled. |
| 31 | + <img src="/images/customer-guides/gong/rule-status.png" /> |
| 32 | +7. (Optional) Send a test webhook and click Save. |
| 33 | + <img src="/images/customer-guides/gong/test.png" /> |
| 34 | + |
| 35 | +<img src="/images/provider-guides/gong/processed-call.png" /> |
| 36 | + |
| 37 | +## For official setup details, see: |
| 38 | + |
| 39 | +- [Gong Automation Rules overview](https://help.gong.io/docs/introduction-to-automation-rules) |
| 40 | +- [Send a webhook from an automation rule](https://help.gong.io/docs/create-a-webhook-rule) |
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