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Decision Examples

This document highlights representative structured decisions from the repository so reviewers can understand the system behavior quickly.

Low-Risk Case

Input:

Customer message: Where is my order?

Decision:

{
  "override_required": false,
  "reason_codes": ["NONE"],
  "confidence": 0.90,
  "recommended_next_step": "automated_order_lookup"
}

Interpretation:

  • routine operational request
  • no human review required
  • automated path remains active

High-Risk Case

Input:

Customer message: I want a refund and I will contact a lawyer if this is not resolved.

Decision:

{
  "override_required": true,
  "reason_codes": ["LEGAL_RISK"],
  "confidence": 0.95,
  "recommended_next_step": "escalate_to_legal_team"
}

Interpretation:

  • explicit legal-risk signal
  • automated handling should stop
  • case is routed to a specialized human path

Ambiguous Case

Input:

Customer message: My invoice looks strange.

Decision:

{
  "override_required": true,
  "reason_codes": ["HIGH_AMBIGUITY"],
  "confidence": 0.80,
  "recommended_next_step": "request_clarification_and_human_review"
}

Interpretation:

  • not obviously legal, safety, or privacy-related
  • still unsafe to auto-resolve because intent is unclear
  • demonstrates that the gate is not limited to explicit risk keywords