[Video/Support]: Video not loading

[hillyardcreative]

Description of Problem

Plugin extension fails to load the video, the overlay comes up and the loading gif but the video never loads. Was working prior to WP 5.6. Could this be an issue with jQuery 3.3.2?

Details

• URL of Page exhibiting problem: http://adventurewomen.staging.wpengine.com/adventure-vacation/alaska-a-bear-viewing-kenai-wilderness-odyssey/?departureID=17841
• Browser(s) exhibiting problem (Firefox, Chrome, etc.): Chrome
• Version of SLB Installed: 2.8.1
• Other plugins installed:
  Autoptimize
  Basecamp Mapping
  Classic Editor
  Facebook Comments Plugin
  Get The Image
  Gravity Forms
  Gravity Forms Webhooks Add-On
  iContact for Gravity Forms
  Members
  Popup Maker
  Post Newsletter System
  Posts 2 Posts
  PPC Landing Pages
  Promotions
  Redirection
  Simple Lightbox
  Simple Lightbox: Video Handler
  Slider Revolution
  Smush Pro
  Social Warfare
  Social Warfare - Pro
  The Future is Now!
  Theme of the Month
  TMS Core
  WP Quiz
  WPMU DEV Dashboard
  Yoast Duplicate Post
  Yoast SEO

[archetyped]

Hi, what version of the Video extension do you have installed on the site?

[hillyardcreative]

Hey, thanks for getting back to me. I'm running Simple Lightbox 2.8.1 and Simple Lightbox: Video Handler 0.2.0.

[archetyped]

Hi, your version of the Video extension is outdated. You should receive emails when updates are released, but you can also access it from your Gumroad account (if you created one) or use the original download link in the order confirmation email.

Please provide an updated link if you are still experiencing an issue once the Video extension has been updated to the latest version and I would be glad to take another look.