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Overhaul billing page (#78)
* Overhaul billing page
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‎docs/index.md‎

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Quick Start <tutorials/quick-start>
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Services <reference/services>
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Billing <reference/billing>
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Manage <howtos/index>
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Web Console <reference/overview>
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Croud CLI <tutorials/deploy/croud>

‎docs/reference/billing.md‎

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(reference-billing)=
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# Billing
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This page documents the way billing and related subjects are handled by
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CrateDB Cloud. Since - depending on your chosen offer - billing and
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payment forms may appear in different places across the CrateDB Cloud
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interface, this guide should function as a single reference document for
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finding the information you need about billing, invoicing, and payments.
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Your current accumulated bill can be always found under the billing tab
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in Organization section:
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![Cloud Console billing meter](../_assets/img/billing-meter.png)
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(billing-principles)=
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## Billing principles
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CrateDB Cloud has three general principles for billing. Firstly, we only
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ever bill actual usage of any of the provided services. This means there
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are no flat fees or minimum payments.
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Secondly, we only bill for a given period. This means any usage costs
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are rounded up to the nearest hour of use for Marketplace customers and
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to the nearest minute of use for customers directly deploying via the
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CrateDB Cloud Console.
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Thirdly, Billing is done in $0.001 increments for the compute + storage
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usage.
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(billing-info)=
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## Billing information & Payment methods
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Your billing information consists of your (company) address, credit card
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details, country of residence, VAT info, and so forth. This information
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can be filled out whenever you make use of an offer on CrateDB Cloud
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that is not free (when you only use a free offer, the billing info page
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will not be visible to you). There are several ways you can provide the
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necessary billing information:
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- You can add a new payment method even without deploying a new
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cluster. Simply navigate to the payment methods tab in the
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Organization section. You can then use this payment method when
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deploying a cluster later.
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- As part of deploying a cluster for a new organization. If you deploy
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a cluster that is not free, you will be prompted for your billing
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information as part of the configuration wizard.
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- By using the Billing tab in the Organization overview of the CrateDB
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Cloud Console. If you have a promoted cluster deployed and the free
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period expires, you can find the Billing tab by going to the
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Organization overview and clicking the fifth tab from the left. Here
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you can enter your billing details and your billing method (credit
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card). See the {ref}`CrateDB Console
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walkthrough <overview-org-billing>` for more information.
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Address information, along with the payment methods can be edited in the
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payment methods tab, in Organization section:
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![Cloud Console payment methods](../_assets/img/payment-methods2.png)
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(billing-invoicing)=
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## Invoicing
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Invoicing is handled variously depending on which deployment method you
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use. If you deploy your cluster directly via the CrateDB Cloud Console,
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you will be invoiced at the email address you provided when
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{ref}`signing up with CrateDB Cloud. <quick-start>`
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If you use one of the marketplace offers, the invoicing is handled by
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the marketplace provider in question and will be part of your general
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invoicing for services via that marketplace.
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Currently, for direct deployments, VAT charges for EU customers are
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handled by CrateDB and are added to the invoices described above. For
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deployments via the marketplaces, any VAT charges due are handled by the
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respective marketplace owners (Microsoft Azure and AWS).
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(billing-custom-contract)=
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## Custom contract
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Crate also offers a special type of payment method suited for large
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customers that don't want to use a credit card or marketplace
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subscriptions (AWS/Azure). With this type of subscription, a contract is
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created directly with Crate.
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![Custom contract payment option](../_assets/img/custom-contract.png)
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:::{note}
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This type of payment method does not show up in your Cloud console
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automatically as it needs to be configured specifically for every
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customer.
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If you're interested in this option, don't hesitate and contact us at
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**[email protected]**
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CrateDB Cloud offers flexible billing options to accommodate various needs and
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preferences. We only bill for actual usage of services, meaning there are no
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flat fees or minimum payments.
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## Billing Information
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In the Billing tab under the Organization overview, you can add and edit your
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billing information, including your company address, country of residence, VAT
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info, invoice email, phone contacts, and more. You need to fill out this
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information whenever you use a paid offer on CrateDB Cloud, regardless of the
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payment method.
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## Subscriptions
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After adding your billing information, you can add a subscription (payment
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method). We currently support the following payment methods:
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- **Cloud Marketplaces**: Available on [AWS](https://aws.amazon.com/marketplace/pp/prodview-l7rqf2xpeaubk),
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[Azure](https://azuremarketplace.microsoft.com/en-us/marketplace/apps/crate.cratedbcloud),
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and [GCP](https://console.cloud.google.com/marketplace/product/cratedb-public/cratedb-gcp) Marketplaces.
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- **Credit Card**: Available worldwide. We use Stripe as our payment provider.
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- **Bank Transfer**: Available in the EU. We use Stripe as our payment provider.
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- **Custom Contract**: For large individual deployments, [contact](https://cratedb.com/contact) our sales team.
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:::{tip}
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**Marketplace Committed Spend:** All three marketplace offerings
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(AWS, Azure, GCP) can be applied towards any committed spend agreement (e.g., MACC)
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you have with the cloud provider. This effectively reduces your committed spend
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balance and allows you to use CrateDB as if it were a native service provided by
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the cloud provider.
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:::
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### Setup New Subscription
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::::{tab} Cloud Marketplaces
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<br>
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1. Register for an account on the [CrateDB Cloud sign-in page](https://console.cratedb.cloud/).
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2. Navigate to the **"Billing"** tab on the right side.
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3. Add your billing information.
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4. Click on **"Add Payment Method"**.
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5. Select your preferred cloud marketplace.
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6. Follow the instructions to sign up for **CrateDB Cloud** through the selected marketplace.
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7. After completing the subscription in the marketplace, you will be redirected to CrateDB Cloud.
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8. Connect one of your organizations to the created marketplace SaaS subscription.
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**You are now ready to deploy a cluster.**
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When you deploy a cluster, the usage will be reported regularly to the
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marketplace as usage amount in USD, and it will appear on your regular cloud
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provider's invoice. Depending on your settlement currency, a conversion may be
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applied.
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::::
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::::{tab} Credit Card
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<br>
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1. Register for an account on the [CrateDB Cloud sign-in page](https://console.cratedb.cloud/).
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2. Navigate to the **"Billing"** tab on the right side.
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3. Add your billing information.
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4. Click on **"Add susbscription"**.
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5. Click on **"Pay with credit or debit card"**.
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6. Fill out the required information and click **"Save"**.
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**You are now ready to deploy a cluster.**
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The payment cycle is monthly and aligns with the calendar month. You will be charged
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for the previous period's usage and will receive an invoice at the email address
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you provided. If needed, you can add a new credit card to replace the current one.
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::::
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::::{tab} Bank Transfer
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<br>
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1. Register for an account on the [CrateDB Cloud sign-in page](https://console.cratedb.cloud/).
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2. Navigate to the **"Billing"** tab on the right side.
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3. Add your billing information.
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4. Click on **"Add Payment Method"**.
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5. Click on **"Ask to enable"** next to **"Pay via Bank Transfer"**. Complete
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the form, and our team will contact you to process your request.
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**After** your request has been approved:
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1. Click on **"Add Payment Method"**.
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2. Click on **"Pay via Bank Transfer"**.
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**You are now ready to deploy a cluster.**
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The payment cycle is monthly and aligns with the calendar month. You will be charged
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for the previous period's usage, and an invoice will be sent to the email address
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you provided. Payment is due within the specified terms.
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:::{caution}
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**Bank transfer payment is currently available only within the EU.**
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These payments are processed by Stripe and invoiced in Euros at a fixed USD/EUR
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exchange rate. You can find the current exchange rate within the CrateDB Cloud
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Console after setting up the bank transfer payment method.
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:::
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## Payment processing {#billing-processing}
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For clusters deployed in the {ref}`regular way
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<cluster-deployment-stripe>`, using the
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CrateDB Console cluster deployment route, payment processing is handled
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by [Stripe](https://stripe.com/). For clusters deployed through the
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[Microsoft Azure
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Marketplace](https://portal.azure.com/#create/crate.cratedbcloud/preview)
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and the [AWS
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Marketplace](https://aws.amazon.com/marketplace/pp/B089M4B1ND), payment
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is handled by Stripe on behalf of the respective marketplaces.
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::::
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::::{tab} Custom Contract
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<br>
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Custom contracts are individually tailored to your needs. Please
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[contact](https://cratedb.com/contact) our sales team to set up a custom contract
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that fits your requirements.
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::::
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## Usage Reporting
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Whenever you use a paid offer in CrateDB Cloud, we collect your usage
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information, including the cluster compute and storage size and the number of
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nodes deployed. You can view this usage in the CrateDB Cloud Console, where
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you'll find a usage snapshot for the current calendar month, the current cost
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for the deployed service, and any available credits that might be applied to
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the current usage period. Be aware that the billing period might deviate from
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the shown calendar month usage.
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## Credits
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Credits are another way to pay for CrateDB Cloud services and can be used together
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with other payment methods. Credits are applied to your account and are used up
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first before any other payment method is charged. This means that if credits are
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available, you will not be charged, nor will any usage be reported to your
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payment provider. You can see the remaining credits and their validity date on
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the Billing and Usage page.
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There is also the option to purchase more credits at a discount by
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[contacting](https://cratedb.com/contact) our sales team.
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:::{tip}
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**Free Trial Credits**: If you just signed up, you have the option to enable
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$200 of credits that can be used for any paid cluster. To enable these credits,
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you need to provide a valid payment method, which will only be charged if you
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have used up your credits.
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:::

‎docs/reference/index.md‎

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:maxdepth: 1
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User Roles <user-roles>
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Billing <billing>
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API <api>
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Glossary <glossary>
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:::

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