Bug Remediation - Sev -3 - SM - Triage Team Error Remediation

[bischoffa]

Overview:
As a Veteran in the SM (Secure Messaging) of VAHB (VA Health & Benefits) App, I do not want the ability to reply to a message if they are no longer associated with the triage team so that I do not waste time replying only to be told the message won't go through.

Info:

• Current situation:
  • Veteran in SM can click reply to a message to a triage team when we know the message will not be sent
• Related to ticket 6822
• In the past 30 days 3.3k different users has been impacted - 9.2k errors

Items needed

• Content for the message - if we want one
• BE work

Acceptance Criteria:

GIVEN Veteran in VAHB App's SM has a triage team message
WHEN that Veteran is no longer associated with that triage team
THEN do not show reply button
AND provide message to the Veteran on what is going on

[dumathane]

@bischoffa Did we ever decide or document anywhere what the UI is supposed to include for user notification regarding this Adam? Is that documented somewhere I'm not seeing or?

[bischoffa]

@dumathane  I do not recall that there was a decision made. I think this ticket may have been picked up prematurely as it doesn't include BE's work on this to. Other ticket looked to size both FE/ BE and looks like FE only did this one.

I don't feel this one can be picked up yet until:

• BE work
• Determine message if we want one
• FE work

I would recommend putting this down and picking something else up

[Sparowhawk]

@wavelaurenrussell can you let me know what the ux should be for this. @mistymg for copy that likely will be needed

[ala-yna]

Looks like this can be moved to Pending Handoff - something for UX/Content to dig into when there's time.

[wavelaurenrussell]

Unassigning myself for now; appears to be a content ticket.

[jennb33]

1/7/2025 update: @nhuckleberry6 will review this ticket to determine what from UX is blocking the ticket. Is it just pending content? More to come.
Because the impact, as noted in October 2023, was that over 30 days 3.3k different users has been impacted - 9.2k errors, we need to determine if this is still an issue, and what that impact is.

[kimmccaskill-oddball]

Clicking the sentry issue in the investigation ticket takes me to a The issue you were looking for was not found. page.

[jennb33]

1/29/2025 - Per Ryan's comments in OCTO Slack, this ticket will be worked on by the new Core Mobile team. Removing the ticket from our board, @nhuckleberry6 and @kimmccaskill-oddball