diff --git a/src/productBoard/controller.ts b/src/productBoard/controller.ts
index 3a89077e..5d86c6d4 100644
--- a/src/productBoard/controller.ts
+++ b/src/productBoard/controller.ts
@@ -1,8 +1,11 @@
 import { debugProductBoard, debugRequest } from '../debuggers';
+import { Integrations } from '../models';
 import { getConfig, getEnv, sendRequest } from '../utils';
-import { Conversations } from './models';
+import { ALL_MODELS, Conversations } from './models';
 
 const init = async app => {
+  const mailIntegrations = ['office365', 'yahoo', 'outlook', 'imap', 'exchange', 'gmail'];
+
   app.get('/productBoard/note', async (req, res) => {
     const { erxesApiId } = req.query;
     try {
@@ -20,11 +23,39 @@ const init = async app => {
     const PRODUCT_BOARD_TOKEN = await getConfig('PRODUCT_BOARD_TOKEN');
     const MAIN_APP_DOMAIN = getEnv({ name: 'MAIN_APP_DOMAIN' });
 
-    const { customer, messages, tags, erxesApiConversationId, user } = req.body;
-
+    const { customer, tags, erxesApiConversationId, user, integrationId } = req.body;
+    let { messages } = req.body;
     let content = '';
+    let title = '';
+
+    const integration = await Integrations.findOne({ erxesApiId: integrationId }).lean();
+
+    let origin = messages[messages.length - 1].content;
+
+    if (integration) {
+      if (integration.kind !== 'facebook-post') {
+        const conversations = ALL_MODELS[integration.kind].conversations;
+        const conversation = await conversations.findOne({ erxesApiId: erxesApiConversationId }).lean();
+
+        const conversationMessages = ALL_MODELS[integration.kind].conversationMessages;
+        messages = await conversationMessages.find({ conversationId: conversation._id });
+      } else {
+        const post = await ALL_MODELS['facebook-post'].posts.findOne({ erxesApiId: integrationId }).lean();
+
+        const comments = await ALL_MODELS['facebook-post'].comments.find({ postId: post._id });
+
+        for (const comment of comments) {
+          const commentDate = new Date(comment.timestamp).toUTCString();
+          content = content.concat(`<i>${commentDate}</i><p>${comment.content}</p><hr>`);
+        }
+        origin = post.postId;
+        title = post.content;
+      }
+    }
 
     for (const message of messages) {
+      title = messages[0].content;
+
       const messageDate = new Date(message.createdAt).toUTCString();
 
       if (message.customerId) {
@@ -38,9 +69,13 @@ const init = async app => {
           content = content.concat(`<a href="${attachment.url}">${attachment.name}</a><hr>`);
         }
       }
-    }
 
-    const origin = messages[messages.length - 1].content;
+      if (mailIntegrations.some(i => integration.kind === i)) {
+        title = messages[0].subject;
+        content = content.concat(`<b>${message.from[0]}</b> <i>${messageDate}</i><p>${message.body}</p><hr>`);
+        origin = messages[messages.length - 1].subject;
+      }
+    }
 
     try {
       const result = await sendRequest({
@@ -50,7 +85,7 @@ const init = async app => {
           authorization: `Bearer ${PRODUCT_BOARD_TOKEN}`,
         },
         body: {
-          title: messages[0].content,
+          title,
           content,
           customer_email: customer.primaryEmail,
           display_url: `${MAIN_APP_DOMAIN}/inbox/?_id=${erxesApiConversationId}`,
diff --git a/src/productBoard/models.ts b/src/productBoard/models.ts
index aa0afeb0..73cec3b8 100644
--- a/src/productBoard/models.ts
+++ b/src/productBoard/models.ts
@@ -1,6 +1,56 @@
 import { Document, Model, model, Schema } from 'mongoose';
+import {
+  Comments,
+  ConversationMessages as FacebookMessengerConversationMessages,
+  Conversations as FacebookMessengerConversations,
+  Customers as FacebookMessengerCustomers,
+  Posts,
+} from '../facebook/models';
 import { field } from '../models/utils';
-
+import {
+  NylasExchangeConversationMessages,
+  NylasExchangeConversations,
+  NylasExchangeCustomers,
+  NylasGmailConversationMessages,
+  NylasGmailConversations,
+  NylasGmailCustomers,
+  NylasImapConversationMessages,
+  NylasImapConversations,
+  NylasImapCustomers,
+  NylasOffice365ConversationMessages,
+  NylasOffice365Conversations,
+  NylasOffice365Customers,
+  NylasOutlookConversationMessages,
+  NylasOutlookConversations,
+  NylasOutlookCustomers,
+  NylasYahooConversationMessages,
+  NylasYahooConversations,
+  NylasYahooCustomers,
+} from '../nylas/models';
+import {
+  SmoochLineConversationMessages,
+  SmoochLineConversations,
+  SmoochLineCustomers,
+  SmoochTelegramConversationMessages,
+  SmoochTelegramConversations,
+  SmoochTelegramCustomers,
+  SmoochTwilioConversationMessages,
+  SmoochTwilioConversations,
+  SmoochTwilioCustomers,
+  SmoochViberConversationMessages,
+  SmoochViberConversations,
+  SmoochViberCustomers,
+} from '../smooch/models';
+import {
+  ConversationMessages as TwitterConversationMessages,
+  Conversations as TwitterConversations,
+  Customers as TwitterCustomers,
+} from '../twitter/models';
+import {
+  ConversationMessages as WhatsAppConversationMessages,
+  Conversations as WhatsAppConversations,
+  Customers as WhatsAppCustomers,
+} from '../whatsapp/models';
 export interface IConversation {
   erxesApiId?: string;
   timestamp: Date;
@@ -45,3 +95,75 @@ export const Conversations = model<IConversationDocument, IConversationModel>(
   'conversations_productboard',
   conversationSchema,
 );
+
+export const ALL_MODELS = {
+  gmail: {
+    customers: NylasGmailCustomers,
+    conversations: NylasGmailConversations,
+    conversationMessages: NylasGmailConversationMessages,
+  },
+  exchange: {
+    customers: NylasExchangeCustomers,
+    conversations: NylasExchangeConversations,
+    conversationMessages: NylasExchangeConversationMessages,
+  },
+  imap: {
+    customers: NylasImapCustomers,
+    conversations: NylasImapConversations,
+    conversationMessages: NylasImapConversationMessages,
+  },
+  outlook: {
+    customers: NylasOutlookCustomers,
+    conversations: NylasOutlookConversations,
+    conversationMessages: NylasOutlookConversationMessages,
+  },
+  yahoo: {
+    customers: NylasYahooCustomers,
+    conversations: NylasYahooConversations,
+    conversationMessages: NylasYahooConversationMessages,
+  },
+  office365: {
+    customers: NylasOffice365Customers,
+    conversations: NylasOffice365Conversations,
+    conversationMessages: NylasOffice365ConversationMessages,
+  },
+  telegram: {
+    customers: SmoochTelegramCustomers,
+    conversations: SmoochTelegramConversations,
+    conversationMessages: SmoochTelegramConversationMessages,
+  },
+  viber: {
+    customers: SmoochViberCustomers,
+    conversations: SmoochViberConversations,
+    conversationMessages: SmoochViberConversationMessages,
+  },
+  line: {
+    customers: SmoochLineCustomers,
+    conversations: SmoochLineConversations,
+    conversationMessages: SmoochLineConversationMessages,
+  },
+  twilio: {
+    customers: SmoochTwilioCustomers,
+    conversations: SmoochTwilioConversations,
+    conversationMessages: SmoochTwilioConversationMessages,
+  },
+  whatsapp: {
+    customers: WhatsAppCustomers,
+    conversations: WhatsAppConversations,
+    conversationMessages: WhatsAppConversationMessages,
+  },
+  twitter: {
+    customers: TwitterCustomers,
+    conversations: TwitterConversations,
+    conversationMessages: TwitterConversationMessages,
+  },
+  'facebook-messenger': {
+    customers: FacebookMessengerCustomers,
+    conversations: FacebookMessengerConversations,
+    conversationMessages: FacebookMessengerConversationMessages,
+  },
+  'facebook-post': {
+    posts: Posts,
+    comments: Comments,
+  },
+};