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help.htm
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<h1>
IMAP Headers Fetch</h1>
<h2>
Abstract</h2>
<p style="text-align: justify;">
This tool allows to look for the IMAP UID or an header and show headers of found emails.</p>
<h2>
Procedure</h2>
<p>
You must provide:</p>
<ol>
<li>
<span style="background-color:lime;">username</span> (a kind of <name.surname>@<domain>)</li>
<li>
the <span style="background-color:lime;">folder</span> where mail you believe to be.
<ol>
<li>
You must follow your server namespace.<br />
Ie: <strong>INBOX/Trash</strong> or <strong>INBOX.Trash</strong> or <strong>Trash</strong> too.</li>
<li>
Take care on case: IMAP folder names are case sensitive.<br />
The folder <strong>Archive</strong> is different from folder <strong>archive</strong>.</li>
</ol>
</li>
<li>
The IMAP UID or the Message-ID of the mail.</li>
</ol>
<p style="text-align: justify;">
Insert that data, then click on "View Header".</p>
<h2>
Example</h2>
<p>
You find an IMAP uid, folder and username looking for the following keys in Open-Xchange logs:</p>
<p>
<br/>
<samp>ERROR Attachment not found</samp></p>
<p>
or</p>
<p>
<samp>ERROR Attachment not found </samp><!--DOCTY--><username></username><samp><!--DOCTY--><username></samp></p>
<h3>
Results</h3>
<p>
<span id="cke_bm_192S" style="display: none;"> </span><samp>2014-11-11T06:21:36,436+0100 ox21.csi.it ERROR [OXWorker-0169535] com.openexchange.ajax.requesthandler.DispatcherServlet Error processing request. com.openexchange.ajax.action=attachment com.openexchange.ajax.module=mail com.openexchange.ajax.requestNumber=25944028 com.openexchange.database.schema=oxdata2 com.openexchange.grizzly.remoteAddress=127.0.0.1 com.openexchange.grizzly.remotePort=41351 com.openexchange.grizzly.requestIp=127.0.0.1 com.openexchange.grizzly.requestURI=/ajax/mail com.openexchange.grizzly.serverName=127.0.0.1 com.openexchange.grizzly.servletPath=/ajax/mail com.openexchange.grizzly.threadName=OXWorker-0169535 com.openexchange.grizzly.userAgent=Open-Xchange USM HTTP Client com.openexchange.request.trackingId=b785997e28e14894b389d1fdb4b263b4 com.openexchange.session.authId=1ab043c2-72c1-4787-a7a9-bc6fb5183011 com.openexchange.session.clientId=USM-EAS com.openexchange.session.contextId=2 com.openexchange.session.sessionId=6152619cb69e45039796f49135820c10 com.openexchange.session.userId=14 com.openexchange.session.userName=<span style="background-color:#ffff00;">[email protected]</span> com.openexchange.exception.OXException: MSG-0049 Categories=USER_INPUT Message='Attachment 2 not found inside mail <span style="background-color:#ffff00;">17304</span> of mail folder <span style="background-color:#ffff00;">INBOX</span>' exceptionID=1417626185-14805645</samp><span id="cke_bm_192E" style="display: none;"> </span><!--DOCTY--></p>
<p>
<br/>
<!--DOCTY-->Well. Copy the highlighted fields in the web form and enjoy.</p>
<hr />