IMAP Folder To Save Outgoing Replies

[paulgessinger]

This is another case of the outgoing emails not being saved to the configured IMAP folder (see below for related issues)

I've configured this to "Sent" which I've double checked exists on the IMAP server. The app logs say:

[Mailbox Name » Connection Settings » Fetching Emails » IMAP Folder To Save Outgoing Replies] Could not save outgoing reply to the IMAP folder (check folder name and make sure IMAP folder does not have spaces - folders with spaces do not work): Sent 

Previous issues (that I found) are:

• IMAP Folder To Save Outgoing Replies #1858
• IMAP Folder outgoing reply #2749
• Outgoing replies not saving to IMAP folder #3474

but I could not find any suggestions besides "debug on the server" with no follow-up. I'm happy to debug, if you tell me what I can check to figure out what's going wrong.

---

PHP version: 8.2.26
FreeScout version: 1.8.160
Database: MariaDB
Are you using CloudFlare: No
Are you using non-official modules: No

[freescout-help]

Here is the place to debug: https://github.com/freescout-help-desk/freescout/blob/dist/app/Jobs/SendReplyToCustomer.php#L471

https://github.com/freescout-help-desk/freescout/wiki/Debugging

[paulgessinger]

@freescout-help That's basically what I did already. The problem is that

freescout/app/Jobs/SendReplyToCustomer.php

Line 535 in 178ac6d

return $folder->appendMessage($envelope_str, ['\Seen'], now()->format('d-M-Y H:i:s O'));

just returns false, apparently without an error message, and that seems to be internal to the Webklex package.
It gets called multiple times through $this->saveEmailToFolder, seemingly once with and once without attachments, so to work around some other issue. Both calls seem to silently fail however.

I guess the next step would be to dig into the Webklex package code, which is a bit intimidating to be honest.

Do you know if there's additional logging that can be enabled in Webklex?

[freescout-help]

Are you connecting to your email via IMAP or POP3?

Webklex/php-imap uses "imap.options.debug" config parameter to "echo" logging lines:

freescout/app/Misc/Mail.php

Line 734 in 178ac6d

\Config::set('imap.options.debug', config('app.debug'));

[paulgessinger]

@freescout-help It's IMAP.

Thanks for the tip, I'll try this!