Fails during headphones jack in / jack out

[MikhailRokhin]

Control Panel\System and Security\Security and Maintenance\Problem Details :

Source
FxSound

Summary
Stopped working

Date
‎01.‎11.‎2024 23:04

Status
Report sent

Description
Faulting Application Path: C:\Program Files\FxSound LLC\FxSound\FxSound.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: FxSound.exe
Application Version: 1.1.27.0
Application Timestamp: 66c61bf9
Fault Module Name: FxSound.exe
Fault Module Version: 1.1.27.0
Fault Module Timestamp: 66c61bf9
Exception Code: c0000005
Exception Offset: 00000000000b4ec6
OS Version: 10.0.22631.2.0.0.768.101
Locale ID: 1049
Additional Information 1: 3500
Additional Information 2: 3500346866e1a839e5f2d5a2bb0c78ae
Additional Information 3: 60a5
Additional Information 4: 60a5740270796d6fdfdeb377b076b753

Extra information about the problem
Bucket ID: 097a10300d7ac7cbe73d34be1ff07c96 (1674552627635977366)

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Also, suddenly, from time to time it loses volume and messes up it, setting speakers volume to headphones and vice versa, during headphones jack in / jack out.

System information

• Windows version 10.0.22631.4317
• Audio device High Definition Audio Device
• FxSound version 1.1.27.0

Do you plan to recompile FxSound Audio Enhancer driver as it is recognized as Windows Vista by OS context?

Please, apply #AI automative extended stress-test of sample before release to all your software.

Thank you for development & support.

Joy, Happiness and Satisfaction! Resources for prosperous life!!)

[raddyst]

Add crashdump (fxsound-*.dmp) from %LOCALAPPDATA%\CrashDumps to this report.

[MikhailRokhin]

Add crashdump (fxsound-*.dmp) from %LOCALAPPDATA%\CrashDumps to this report.

FxSound.exe.17600.dmp.zip

[MikhailRokhin]

FxSound.exe.10408.dmp.zip

[michal-a11y]

Hi @MikhailRokhin,

Here are some steps that might help with the problem:

• Try reinstalling FxSound. This may stop the issue from causing an app crash if it hasn’t been fixed already.
• Install the latest or most stable version of FxSound from this link: https://download.fxsound.com/fxsoundlatest
  or install from the website: https://www.fxsound.com
• If none of these steps work, consider asking one of the contributors for further support.
  (I'm not a contributor, just trying to help solve the issue!)