-We need to add our support hours: Monday to Friday, 9 AM to 6 PM.
-If we receive a query over the weekend, we should display a message letting the user know that if the bot response doesn't resolve their issue, our team will be back on Monday to address their query.
Here is an example message: Thank you for reaching out! Our support hours are Monday to Friday, 9 AM to 6 PM. We hope the above BOT response helped resolve your query. If not, our team will be back on Monday and will get back to you as soon as possible.
-We need to add our support hours: Monday to Friday, 9 AM to 6 PM.
-If we receive a query over the weekend, we should display a message letting the user know that if the bot response doesn't resolve their issue, our team will be back on Monday to address their query.
Here is an example message: Thank you for reaching out! Our support hours are Monday to Friday, 9 AM to 6 PM. We hope the above BOT response helped resolve your query. If not, our team will be back on Monday and will get back to you as soon as possible.