Add image for HSM template documentation

Author: priyanshu6238

docs/3. Product Features/06. Templates.md

@@ -1,11 +1,15 @@
 > ### **6 minutes read                                                                                                               `Beginner`**
 
 **HSM (Highly Structured Message) templates are pre-approved messages by Whatsapp which are used to send to the users when their session window is closed (i.e after 24hours of inactive conversation). These templates ensure compliance with WhatsApp's guidelines and allow NGO's to send notifications, customer support messages and alerts with placeholders for personalized information.**
-___
+
+---
+
 ## Prerequisites
+
 - [Flow Variables](https://glific.github.io/docs/docs/category/flow-variables)
 - [Glific Simulator](https://glific.github.io/docs/docs/Product%20Features/Others/All%20product%20features/#simulator)
-___
+
+---
 
 ## HSM Template Creation & Approval Submission
 
@@ -20,8 +24,7 @@ ___
 <br />
 
 3. `Add A New HSM Template` page opens up.
-<img width="623" alt="Screenshot 2024-07-01 at 4 57 35 PM" src="https://github.com/glific/docs/assets/141305477/cb6928b7-ef2d-4696-8400-bbfb70a3fe01" /> 
-
+   <![alt text](image.png)
 
 <br />
 <br />
@@ -33,13 +36,15 @@ ___
    4. `Title` - Enter the name you want for your HSM Template as it would appear in Glific (It should be what use case does this template serves eg. OTP, Optin, Activity Preference).
    5. `Is Active`- the check box is by default checked. Keep it checked.
    6. `Message` - Type the message you want to send to users in this HSM template.
-   7. `Add Variable` - Click on add variable if you'd like to insert a variable values (ex- preferred names, locations, any other value being captured in flow or contact variables). This provides further fields below to enter a sample value for the variables.
-   1. `Category` - Select the most relevant category from the dropdown. Ex. Utility or Marketing
-   2. `Attachment type` - An image, video or document can be sent as an attachment with the HSM template. 
-   3. `Attachment URL` - Provide an example referece to the attachment that will be sent 
-(for more info please follow : https://developers.facebook.com/docs/whatsapp/updates-to-pricing/new-template-guidelines)
+   7. `Footer` - Add the message which you want to act like a subtext
+   8. `Add Variable` - Click on add variable if you'd like to insert a variable values (ex- preferred names, locations, any other value being captured in flow or contact variables). This provides further fields below to enter a sample value for the variables.
+   9. `Category` - Select the most relevant category from the dropdown. Ex. Utility or Marketing
+   10. `Attachment type` - An image, video or document can be sent as an attachment with the HSM template.
+   11. `Attachment URL` - Provide an example referece to the attachment that will be sent
+       (for more info please follow : https://developers.facebook.com/docs/whatsapp/updates-to-pricing/new-template-guidelines)
+
+---
 
-___
 ## Buttons in HSM Template
 
 You can use `Add Buttons` checkbox to use buttons in HSM templates.
@@ -59,7 +64,8 @@ Add a variable like \{\{1\}\} at the end of the URL and add it to the **Call to
 
 <br />
 
-___
+---
+
 ## Attachments in HSM Template
 
 The below fields (Attachment Type & URL) are optional. it needs to be filled only if an attachment is required to be sent in the HSM template to the beneficiary.
@@ -68,6 +74,7 @@ The attachment URL is the sample URL, the exact attachment URL could be added wh
 
     1. `Attachment Type` - Select the attachment type if you wish to send an attachment in your HSM template message Ex. Image, Audio, Video, etc...
     2. `Attachment URL`- Paste the attachment URL ( public URL) from the GCS bucket. Refer [How to upload files on GCS?](https://glific.github.io/docs/docs/Integrations/How%20to%20upload%20files%20on%20GCS/) to copy public URL from GCS
+
 <br />
 Notice a simulator available in the form, as you will fill in the details of the HSM template, it will start previewing the message. Simulator helps you to get an idea about how the message will look like when the contact receives it.
 
@@ -85,7 +92,8 @@ Notice a simulator available in the form, as you will fill in the details of the
 <img width="1243" alt="image" src="https://github.com/glific/docs/assets/122982753/e14e89c0-b8fe-439d-9a84-03679790d858"/>
 <br />
 
-___
+---
+
 ## How to use HSM Templates in your flows
 
 Common messages used in flow are session messages, which are open to send only within the 24 hours of users sending a message. If beneficiary responds within 24 hours, the session remains active. After 24 hours NGO users cannot send messages on chat bot to the beneficiary, until they send some message from their WhatsApp.
@@ -118,65 +126,71 @@ You can use approved HSM templates in your flow, to send to multiple users autom
 
 ![image](https://user-images.githubusercontent.com/32592458/218255903-8e46afe9-8228-4aed-b18a-70f6c4a14a0b.png)
 
-___
+---
+
 ## Sending HSM Template to Contacts
 
 Go to `Chat` window and to the particular contact to whom you want to send message. Click on upward arrow in the message box and click on the `Templates` tab there. You will see the message in the list of approved template messages. Select the message and send it to your contact.
 
 <img width="931" alt="image" src="https://github.com/glific/docs/assets/122982753/7e946b65-3fde-4635-bfa1-1ca9df1f22f6"/>
 <br />
 
-___
+---
+
 ## Approve Multi-lingual HSM templates
 
 Glific has added a support to apply HSM messages for multiple templates by obtaining approval under the same element name.
 When the templates are already approved, simply add it in the default language, and other languages will be automatically tagged since the element name remains consistent.
 
 Steps 1: Create and Approve English Template
-   1. Click “Create Template.”
-   2. Fill in the template in English, with a unique element name. 
-   3. Choose category (e.g., Utility, Marketing).
-   4. Submit the template for approval.
-   5. Wait until it is approved by WhatsApp.
+
+1.  Click “Create Template.”
+2.  Fill in the template in English, with a unique element name.
+3.  Choose category (e.g., Utility, Marketing).
+4.  Submit the template for approval.
+5.  Wait until it is approved by WhatsApp.
 
 **English**
 
 <img width="519" alt="image" src="https://github.com/user-attachments/assets/29764c5c-80c9-487c-bbe2-857b86c0486b"/>
 
 Step 2: Create the Template in Another Language (e.g., Hindi)
-   1. Click “Create Template.”
-   2. Select “Language Variant” from the drop-down.
 
-      <img width="519" alt="image" src="https://github.com/user-attachments/assets/918237e0-6b73-42fc-b7a2-33bc4803e542"/>
-   
-   4. Choose the target language (e.g., Hindi).
-   5. Important: Check the “Translate existing HSM” box.
+1.  Click “Create Template.”
+2.  Select “Language Variant” from the drop-down.
 
-      <img width="519" alt="image" src="https://github.com/user-attachments/assets/29300f35-8e13-4e3a-a8bd-8d0d8bc54028"/>
+    <img width="519" alt="image" src="https://github.com/user-attachments/assets/918237e0-6b73-42fc-b7a2-33bc4803e542"/>
 
-      <img width="519" alt="image" src="https://github.com/user-attachments/assets/5dfd616b-eb38-4896-a730-16abf2e44d15"/>
+3.  Choose the target language (e.g., Hindi).
+4.  Important: Check the “Translate existing HSM” box.
 
-      _This reveals a dropdown of element names from already approved HSM templates._
-      
-   7. Select the same element name as the English template (e.g., multi_lingual_hsm_test).
-   8. Alternatively, Enter the same Element Name as the approved English version. (_This links both templates under the same template family_)
-   9. Input the translated version of the HSM message in Hindi
-   10. Submit for approval.
+    <img width="519" alt="image" src="https://github.com/user-attachments/assets/29300f35-8e13-4e3a-a8bd-8d0d8bc54028"/>
+
+    <img width="519" alt="image" src="https://github.com/user-attachments/assets/5dfd616b-eb38-4896-a730-16abf2e44d15"/>
+
+    _This reveals a dropdown of element names from already approved HSM templates._
+
+5.  Select the same element name as the English template (e.g., multi_lingual_hsm_test).
+6.  Alternatively, Enter the same Element Name as the approved English version. (_This links both templates under the same template family_)
+7.  Input the translated version of the HSM message in Hindi
+8.  Submit for approval.
 
 **Hindi**
 
 <img width="499" alt="image" src="https://github.com/user-attachments/assets/4b76dc4a-ae76-4473-91af-1e1650799c34"/>
 
 Step 3: Repeat for Other Languages (Optional)
-   1. Follow Step 2 for additional languages (e.g., Marathi, Kannada, Tamil).
-   2. Always ensure:
-      Same element name
-      Accurate translation
-      Matched placeholders
+
+1.  Follow Step 2 for additional languages (e.g., Marathi, Kannada, Tamil).
+2.  Always ensure:
+    Same element name
+    Accurate translation
+    Matched placeholders
 
 Note: Now when adding the template in flow, you can add English template in default language flow. If contact selects a different language (Hindi), then the Hindi version of HSM will be send to the contact. It chooses the language specific HSM automatically based on the selection of language by the end-user.
 
-___
+---
+
 ## Bulk Apply HSM Templates
 
 Multiple templates can also be applied by using Bulk Apply HSM templates using Google Sheet
@@ -185,7 +199,6 @@ Multiple templates can also be applied by using Bulk Apply HSM templates using G
 
 2. Click on `File` and then `Make a copy` to create a copy of the sheet
    ![image](https://user-images.githubusercontent.com/40158831/218453349-087e3e8a-bc55-4ce2-9b8a-301a8c0fbefe.jpeg)
-   
 
 3. Fill in details for templates in rows. Here's what each column represent in the sheet
 
@@ -225,12 +238,15 @@ Multiple templates can also be applied by using Bulk Apply HSM templates using G
 
 ![image](https://user-images.githubusercontent.com/40158831/218454345-d0e80605-335f-4078-8782-613a96873cae.jpeg)
 
-___
+---
+
 ## HSM templates limit
 
 By default, there is a **limit of 250 HSM templates per phone number**. If incase more HSM templates are required, then you need to submit a request to WhatsApp to increase the limit.
 <br />
-___
+
+---
+
 ## Suggestions to get the HSM template approved
 
 1. **Avoid doing** - Hi, here are the activities for today. We hope you complete them by the end of the day and submit them.
@@ -240,17 +256,15 @@ ___
 1. **_Use absolute URL_** in HSM text. Short URLs don&#39;t work and the template got rejected with an error message &quot;Invalid format&quot;
 1. **Emojis are not allowed** in HSM buttons. If you add emojis the template will be rejected.
 1. **GIFs are not allowed** in HSM attachments. If you add Gifs as an attachment, it will be rejected.
-<br />
+   <br />
 
+## Sync the HSM messages from Gupshup-
 
-## Sync the HSM messages from Gupshup- 
-
-1. Sometimes it takes time to sync from Gupshup to Glific. To sync it instantly sync, click on `Sync HSM` at the top of the page, 
+1. Sometimes it takes time to sync from Gupshup to Glific. To sync it instantly sync, click on `Sync HSM` at the top of the page,
 
 <img width="1290" alt="image" src="https://github.com/glific/docs/assets/122982753/5c3459a8-8f59-443d-a0f7-94c08d562c34"/>
 <br />
 
-
 ## How to check the reason for HSM rejection.
 
 1 . Log in to Gupshup ([https://www.gupshup.io/](https://www.gupshup.io/)).
@@ -276,7 +290,8 @@ If there are further any queries about the template getting rejected. Please che
 [https://developers.facebook.com/docs/whatsapp/message-templates/guidelines/](https://developers.facebook.com/docs/whatsapp/message-templates/guidelines/)
 
 **Note** - The HSM templates need to be in one language. Do not mix the languages in one template (Ex. words of both English and Hindi language should not be in one HSM template).
-___
+
+---
 
 ## Tags