Summary
During recent onboarding calls, we observed that NGOs using WhatsApp Groups are facing confusion in the WhatsApp settings section. Specifically:
- The Verify Gupshup setting is unclear
- The Organisation phone number field creates confusion - NGOs are unsure whether they should enter:
Their personal number
The Maytapi number
Certain sections in the UI are not relevant for WA group users but are still visible, adding to the confusion and making the interface harder to understand for non-technical users.
Requirements
- Add a line or completely remove the Verify Gupshup setting
- Organisation phone number field (clearly specify what number should be entered)
- Hide non-relevant sections for NGOs using WhatsApp Groups
Acceptance Criteria
- Users should not get confuse with Verify Gupshup setting
- Organisation phone number field explicitly indicates the correct number to be entered
- Non-relevant sections are hidden or WhatsApp Group use cases
Screenshots
Additional Notes
No response
Summary
During recent onboarding calls, we observed that NGOs using WhatsApp Groups are facing confusion in the WhatsApp settings section. Specifically:
Their personal number
The Maytapi number
Certain sections in the UI are not relevant for WA group users but are still visible, adding to the confusion and making the interface harder to understand for non-technical users.
Requirements
Acceptance Criteria
Screenshots
Additional Notes
No response