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GLPI 11.0.1 : Problem with the "Known Email Domain" rule in mail collectors #21561

@picinformatique

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@picinformatique

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Version

11.0.1

Bug description

Hello,

I'm experiencing a problem with the "Rules for assigning a ticket created via a mail collector" rule, particularly with the "Known Email Domain > is > yes" criterion.

During my tests, the rule consistently fails to validate a domain that is properly registered in the entity, such as "abc-auto.com." After several attempts, the test remains invalid.

I suspect that the hyphen character "-" in the domain name may not be correctly interpreted, thus preventing the domain from being detected as known.

Can you verify if this is a bug or if there is a special treatment to apply to this type of domain?

Thank you in advance for your help.

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