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Seafile Client Crashes immediately with VMware tools installed #1589

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iamnacho opened this issue Dec 17, 2024 · 0 comments
Open

Seafile Client Crashes immediately with VMware tools installed #1589

iamnacho opened this issue Dec 17, 2024 · 0 comments

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@iamnacho
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Hello,
We’ve been using seafile client 9.x on a Win 10 machine hosted on VMware for a while. Recently started having trouble where it will not open at all, but immediately writes a dump file in ccnet\crash-applet
I read the dmp file with WinDbg and it shows:

PROCESS_NAME: seafile-applet.exe
WRITE_ADDRESS: 000001ce01ec3a4c
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.
EXCEPTION_CODE_STR: c0000005
EXCEPTION_PARAMETER1: 0000000000000001
EXCEPTION_PARAMETER2: 000001ce01ec3a4c

STACK_TEXT:
000000a662f0c620 0000000000000005 : 000000a662f0c6c9 000001cd01ec33c0 0000000000000005 4000000501f9d990 : vm3dgl64+0xe3696d
000000a662f0c628 000000a662f0c6c9 : 000001cd01ec33c0 0000000000000005 4000000501f9d990 0000000000000000 : 0x5
000000a662f0c630 000001cd01ec33c0 : 0000000000000005 4000000501f9d990 0000000000000000 000001cd01f88878 : 0x000000a662f0c6c9 000000a662f0c638 0000000000000005 : 4000000501f9d990 0000000000000000 000001cd01f88878 0000000000000005 : 0x000001cd01ec33c0
000000a662f0c640 4000000501f9d990 : 0000000000000000 000001cd01f88878 0000000000000005 000001cd01ec3a78 : 0x5
000000a662f0c648 0000000000000000 : 000001cd01f88878 0000000000000005 000001cd01ec3a78 000000a662f0c678 : 0x40000005`01f9d990

SYMBOL_NAME: vm3dgl64+e3696d
MODULE_NAME: vm3dgl64
IMAGE_NAME: vm3dgl64.dll
STACK_COMMAND: ~0s ; .ecxr ; kb

FAILURE_BUCKET_ID: INVALID_POINTER_WRITE_c0000005_vm3dgl64.dll!Unknown

As far as I can tell, vm3dgl64.dll is part of VMware tools & is related to the VMware SVGA driver.
An Autodesk support article for AutoCAD LT 2019 shows a similar problem and solution of uninstalling the SVGA driver/device.
https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/On-VMWare-client-AutoCAD-LT-2019-crashes-during-startup.html

This is from a forum posting I made (others have same issue): https://forum.seafile.com/t/seafile-client-immediate-crash-on-vmware/22666

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