|
102 | 102 | <section id="blog-list"> |
103 | 103 | <h1>Blog</h1> |
104 | 104 |
|
| 105 | + <article class="blog-list"> |
| 106 | + <div class="header"> |
| 107 | + <a href="/blog/kiwi-tcms-team/2026/02/17/private-tenant-extras-subscription-explained/" rel="bookmark" title="Permalink to Private Tenant Extras Subscription Explained"> |
| 108 | + <h1 class="top-header">Private Tenant Extras Subscription Explained</h1> |
| 109 | + </a> |
| 110 | + |
| 111 | + <p class="post-meta">Posted by |
| 112 | + <a href="/blog/kiwi-tcms-team/">Kiwi TCMS Team</a> |
| 113 | + on Tue 17 February 2026 |
| 114 | + </p> |
| 115 | + </div> |
| 116 | + |
| 117 | + <div class="content"> |
| 118 | + <p>This page explains what <em>Private Tenant Extras</em> is and how it brings |
| 119 | +more value to your existing Kiwi TCMS subscription. |
| 120 | +Please read about the details below.</p> |
| 121 | +<h2>What is Private Tenant Extras by Kiwi TCMS</h2> |
| 122 | +<p>This is an optional subscription tier which combines our existing |
| 123 | +<a href="/blog/kiwi-tcms-team/2025/08/20/private-tenant-subscription-explained/">Private Tenant SaaS hosting</a> |
| 124 | +with access to the underlying data in its raw format!</p> |
| 125 | +<p>IMPORTANT: any <em>Private Tenant</em> subscription with unit count > 1 |
| 126 | +entitles you to this <em>Extras</em> add-on! Please contant |
| 127 | +<a href="/support/">support</a> for setup!</p> |
| 128 | +<h2>Who is this subscription for</h2> |
| 129 | +<p><em>Private Tenant Extras</em> is suitable for teams using the SaaS version of |
| 130 | +Kiwi TCMS which require access to their underlying data in machine readable |
| 131 | +format!</p> |
| 132 | +<h2>What do you get</h2> |
| 133 | +<p>Everything from lower tier subscription plans plus access to a database |
| 134 | +and file exports in case you would like to keep your own backup copy or |
| 135 | +provide in-house integration with other tools.</p> |
| 136 | +<h2>What do all of the individual items mean</h2> |
| 137 | +<p><strong>Raw SQL database export:</strong> you will receive a database export in SQL format, |
| 138 | +suitable for the Postgres database engine. It includes all tables which constitute your |
| 139 | +own namespace under the <code>*.tenant.kiwitcms.org</code> domain name. This also includes |
| 140 | +information about user accounts authorized to access your tenant!</p> |
| 141 | +<p>IMPORTANT: due to technical and security limitations we cannot give you direct access |
| 142 | +to the underlying database cluster in real-time!</p> |
| 143 | +<p><strong>File uploads included:</strong> means exactly that - all attachments uploaded to your |
| 144 | +private tenant will be included as part of this subscription!</p> |
| 145 | +<p><strong>Encrypted access:</strong> all data we export is stored encrypted and may be accessed |
| 146 | +using the popular open source tool <a href="https://restic.net/">restic</a>. |
| 147 | +We will provide you with read-only level access and an unique public/private keypair!</p> |
| 148 | +<p>IMPORTANT:</p> |
| 149 | +<ul> |
| 150 | +<li>Export frequency: 1/day (max 3/day)</li> |
| 151 | +<li>Exports on disk: last 3 days</li> |
| 152 | +<li>Retention period: 7 days</li> |
| 153 | +</ul> |
| 154 | +<p><strong>Storage region of your choice:</strong> means that we can publish to a geographic region |
| 155 | +and data center of your choice. Exact locations are subject to availability.</p> |
| 156 | +<p>NOTE: At the time of writing our preferred storage backend is |
| 157 | +<a href="https://docs.aws.amazon.com/general/latest/gr/s3.html">Amazon S3</a>.</p> |
| 158 | +<p>Happy Testing!</p> |
| 159 | +<hr> |
| 160 | +<p>If you like what we're doing and how Kiwi TCMS please help us!</p> |
| 161 | +<ul> |
| 162 | +<li><a href="https://github.com/kiwitcms/Kiwi/stargazers">Give ⭐ on GitHub</a>;</li> |
| 163 | +<li><a href="https://kiwitcms.us17.list-manage.com/subscribe/post?u=9b57a21155a3b7c655ae8f922&id=c970a37581">Join our newsletter</a> |
| 164 | + and follow all project news;</li> |
| 165 | +<li><a href="https://kiwitcms.readthedocs.io/en/latest/contribution.html">Become a contributor</a> and an awesome open source hacker;</li> |
| 166 | +<li><a href="/#subscriptions">Become a customer</a> and help us sustain development</li> |
| 167 | +</ul> |
| 168 | + </div> |
| 169 | + </article> |
105 | 170 | <article class="blog-list"> |
106 | 171 | <div class="header"> |
107 | 172 | <a href="/blog/kiwi-tcms-team/2026/01/28/kiwi-tcms-153/" rel="bookmark" title="Permalink to Kiwi TCMS 15.3"> |
@@ -1525,10 +1590,6 @@ <h2>What do all of the individual items mean</h2> |
1525 | 1590 | not always be possible to restore a deleted entry. You may be able to create new records with |
1526 | 1591 | the same information however if a record cannot be restored via the Kiwi TCMS web interface we cannot help you. |
1527 | 1592 | Due to technical limitations we cannot restore individual records from a <em>Private Tenant</em>.</p> |
1528 | | -<p><strong>Data access via web & API:</strong> keeping in mind that a <em>Private Tenant</em> namespace is allocated |
1529 | | -on a cluster with hundreds of others your only access to data is via web and API. |
1530 | | -Due to technical and security limitations we cannot give you access to the underlying database nor |
1531 | | -the raw backup files. You are free to export your data as frequently as you wish though!</p> |
1532 | 1593 | <p><strong>Dedicated technical support:</strong> as a <em>Private Tenant</em> customer you receive full technical support |
1533 | 1594 | from the Kiwi TCMS team spanning all components related to the Kiwi TCMS application. Working hours |
1534 | 1595 | and response times are listed on our main page!</p> |
@@ -2445,38 +2506,6 @@ <h2>How to upgrade</h2> |
2445 | 2506 |
|
2446 | 2507 | </div> |
2447 | 2508 | </article> |
2448 | | - <article class="blog-list"> |
2449 | | - <div class="header"> |
2450 | | - <a href="/blog/kiwi-tcms-team/2024/12/11/major-outage-for-kiwi-tcms/" rel="bookmark" title="Permalink to Major outage for Kiwi TCMS"> |
2451 | | - <h1 class="top-header">Major outage for Kiwi TCMS</h1> |
2452 | | - </a> |
2453 | | - |
2454 | | - <p class="post-meta">Posted by |
2455 | | - <a href="/blog/kiwi-tcms-team/">Kiwi TCMS Team</a> |
2456 | | - on Wed 11 December 2024 |
2457 | | - </p> |
2458 | | - </div> |
2459 | | - |
2460 | | - <div class="content"> |
2461 | | - <p>Hello testers, |
2462 | | -in the spirit of transparency we'd like to inform everyone that |
2463 | | -on Dec 11th 2024 between 07:20-09:30 UTC Kiwi TCMS suffered a major outage!</p> |
2464 | | -<p>The Kiwi TCMS web application was up and running, however the database behind |
2465 | | -it had stopped accepting requests resulting in 500 Internal Server Error page visible |
2466 | | -to everyone. A little over 1000 requests (both manual and via API) were affected!</p> |
2467 | | -<p>As of this time service has been restored and our team is taking corrective actions. |
2468 | | -So far it doesn't look like that there was loss of historical data.</p> |
2469 | | -<hr> |
2470 | | -<p>If you like what we're doing and how Kiwi TCMS supports various communities |
2471 | | -please help us!</p> |
2472 | | -<ul> |
2473 | | -<li><a href="https://kiwitcms.us17.list-manage.com/subscribe/post?u=9b57a21155a3b7c655ae8f922&id=c970a37581">Join our newsletter</a> |
2474 | | - and follow all project news;</li> |
2475 | | -<li><a href="https://kiwitcms.readthedocs.io/en/latest/contribution.html">Become a contributor</a> and an awesome open source hacker;</li> |
2476 | | -<li><a href="/#subscriptions">Become a customer</a> and help us sustain development</li> |
2477 | | -</ul> |
2478 | | - </div> |
2479 | | - </article> |
2480 | 2509 |
|
2481 | 2510 | <section id="pagination"> |
2482 | 2511 | <p> |
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