Request type
New topic
Area / ISV
ServiceNow
Sub-grouping (if applicable)
Employee
Topic folder
EmployeeGetHRCaseStatus
User scenario / expected behavior
Employee asks for the status of their open HR case. The topic calls the ServiceNow HRSD system topic with the employee's email, retrieves the case, and shows case number, state, and short description in an adaptive card.
Sample user utterances (2+)
No response
References
No response
Request type
New topic
Area / ISV
ServiceNow
Sub-grouping (if applicable)
Employee
Topic folder
EmployeeGetHRCaseStatus
User scenario / expected behavior
Employee asks for the status of their open HR case. The topic calls the ServiceNow HRSD system topic with the employee's email, retrieves the case, and shows case number, state, and short description in an adaptive card.
Sample user utterances (2+)
No response
References
No response