keeps crashing on my new windows 11 laptop. snapdragon processor

[Pulsatai-world]

Type: Bug

keeps crashing ..here is the error---

Error: Claude Code process exited with code 3221225477. stderr: iles\ClaudeCode.claude\commands' 2026-08-12T18:27:17.273Z [DEBUG] Failed to stat directory C:\Users\jshal.claude\commands: ENOENT: no such file or directory, stat 'C:\Users\jshal.claude\commands' 2026-08-12T18:27:17.274Z [DEBUG] Loaded 0 unique skills (0 unconditional, 0 conditional, managed: 0, user: 0, project: 0, additional: 0, legacy commands: 0) 2026-08-12T18:27:17.274Z [DEBUG] Failed to stat directory C:\Program Files\ClaudeCode.claude\agents: ENOENT: no such file or directory, stat 'C:\Program Files\ClaudeCode.claude\agents' 2026-08-12T18:27:17.274Z [DEBUG] Failed to stat directory C:\Users\jshal.claude\agents: ENOENT: no such file or directory, stat 'C:\Users\jshal.claude\agents' 2026-08-12T18:27:17.289Z [DEBUG] [STARTUP] setup() completed in 59ms 2026-08-12T18:27:17.289Z [DEBUG] Cleared CA certificates cache 2026-08-12T18:27:17.289Z [DEBUG] Cleared mTLS configuration cache 2026-08-12T18:27:17.289Z [DEBUG] Cleared proxy agent cache 2026-08-12T18:27:17.289Z [DEBUG] CA certs: stores=bundled,system, extraCertsPath=undefined 2026-08-12T18:27:17.289Z [DEBUG] CA certs: Loaded 121 bundled root certificates 2026-08-12T18:27:17.292Z [DEBUG] CA certs: Dropped 8 expired certificate(s) from system store 2026-08-12T18:27:17.292Z [DEBUG] CA certs: Loaded 53 system CA certificates 2026-08-12T18:27:17.292Z [DEBUG] mTLS: Creating HTTPS agent with custom certificates 2026-08-12T18:27:17.293Z [DEBUG] [STARTUP] Loading commands and agents... 2026-08-12T18:27:17.331Z [DEBUG] Found 0 plugins (0 enabled, 0 disabled) 2026-08-12T18:27:17.332Z [DEBUG] getPluginSkills: Processing 0 enabled plugins 2026-08-12T18:27:17.332Z [DEBUG] Registered 0 hooks from 0 plugins 2026-08-12T18:27:17.333Z [DEBUG] Total plugin commands loaded: 0 2026-08-12T18:27:17.333Z [DEBUG] Total plugin agents loaded: 0 2026-08-12T18:27:17.340Z [DEBUG] Total plugin skills loaded: 0 (0 duplicate/user-owned entries skipped) 2026-08-12T18:27:17.341Z [DEBUG] getSkills returning: 0 skill dir commands, 0 plugin skills, 39 bundled skills, 0 builtin plugin skills
View output logs · Troubleshooting resources

VS Code version: Code 1.132.0 (df53daa, 2026-08-04T15:30:20Z)
OS version: Windows_NT x64 10.0.26200
Modes:

System Info

Item	Value
CPUs	Snapdragon(R) X - X126100 - Qualcomm(R) Oryon(TM) CPU (8 x 2957)
GPU Status	2d_canvas: enabled GPU0: VENDOR= 0x4d4f4351, DEVICE=0x37314430 [Qualcomm(R) Adreno(TM) X1-45 GPU], DRIVER_VENDOR=Qualcomm, DRIVER_VERSION=31.0.148.0 ACTIVE GPU1: VENDOR= 0x1414, DEVICE=0x008c [Microsoft Basic Render Driver], DRIVER_VERSION=10.0.26100.8972 Machine model name: Machine model version: direct_rendering_display_compositor: disabled_off_ok gpu_compositing: enabled multiple_raster_threads: enabled_on opengl: enabled_on rasterization: enabled raw_draw: disabled_off_ok skia_graphite: disabled_off trees_in_viz: disabled_off video_decode: enabled video_encode: enabled webgl: enabled webgpu: enabled webnn: disabled_off
Load (avg)	undefined
Memory (System)	15.60GB (3.27GB free)
Process Argv	--crash-reporter-id 0468f130-1608-4c46-8f1e-337e98930859
Screen Reader	no
VM	0%

Extensions (3)

Name	Identifier	Author	Version
Claude Code for VS Code	anthropic.claude-code	Anthropic	2.1.228
GitHub Actions	github.vscode-github-actions	github	0.32.3
Python	ms-python.python	ms-python	2026.4.0

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session-mark-done:31558131
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[vs-code-engineering]

Thanks for creating this issue! It looks like you may be using an old version of VS Code; the latest stable release is 1.133.0. Please try upgrading to the latest version and checking whether this issue remains.

Happy Coding!

[Pulsatai-world]

I un installed and then installed the latest version and still getting the error. Claude code says it is in the CLI harness

…

On Wed, Aug 12, 2026, 12:34 PM vs-code-engineering[bot] < ***@***.***> wrote: *vs-code-engineering[bot]* left a comment (microsoft/vscode#330512) <#330512 (comment)> Thanks for creating this issue! It looks like you may be using an old version of VS Code; the latest stable release is 1.133.0. Please try upgrading to the latest version and checking whether this issue remains. Happy Coding! — Reply to this email directly, view it on GitHub <#330512?email_source=notifications&email_token=CBY2QNJBOZES7RZQ4DO6ZF35JS2BZA5CNFSNUABFM5UWIORPF5TWS5BNNB2WEL2JONZXKZKDN5WW2ZLOOQXTKMRXGEYTAMZYGQZKM4TFMFZW63VGMF2XI2DPOKSWK5TFNZ2KYZTPN52GK4S7MNWGSY3L#issuecomment-5271103842>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/CBY2QNNPPIOETDBAM6FXP635JS2BZAVCNFSNUABEKJSXA33TNF2G64TZHM2DCOBYGE4TAMB3JFZXG5LFHM2TCMZUGA3TQNZSGOQXMAQ> . You are receiving this because you authored the thread.Message ID: ***@***.***>

[dmitrivMS]

AI Analysis

Thanks for the report. I investigated this further and this is the Anthropic extension's child process crashing, not VS Code itself. Exit code 3221225477 is Windows 0xC0000005 (STATUS_ACCESS_VIOLATION).

The generated system information reports Windows_NT x64 on Snapdragon ARM64 hardware, so VS Code and its extension host are running as x64 and select Anthropic's win32-x64 extension package. Anthropic publishes a native win32-arm64 package for the same Claude Code extension version (2.1.228). Their upstream issue anthropics/claude-code#75246 reproduces this exact crash by running the extension's bundled claude.exe directly outside VS Code.

Please install the Windows ARM64 build of VS Code, then uninstall and reinstall the Claude Code extension so its ARM64 package is selected. Help > About should report arm64 rather than x64 afterward.

The VS Code native crash instructions in my previous comment do not apply because the faulting process is Anthropic's claude.exe. Closing as caused by an extension; the crash is tracked upstream.

[Pulsatai-world]

Thanks Dmitriy!!!

…

On Thu, Aug 13, 2026, 1:25 AM Dmitriy Vasyura ***@***.***> wrote: Closed #330512 <#330512> as not planned. — Reply to this email directly, view it on GitHub <#330512?email_source=notifications&email_token=CBY2QNKH5YN5QAX7B2L5KVT5JVUOZA5CNFSNUABQM5UWIORPF5TWS5BNNB2WEL2JONZXKZKFOZSW45CON52GSZTJMNQXI2LPNYXTEOJTHA2TKOBQGY2TDJTSMVQXG33OU5WWK3TUNFXW5JLFOZSW45FMMZXW65DFOJPWG3DJMNVQ#event-29385580651>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/CBY2QNNKCKD7LGNTHTG5WJD5JVUOZAVCNFSNUABEKJSXA33TNF2G64TZHM2DCOBYGE4TAMB3JFZXG5LFHM2TCMZUGA3TQNZSGOQXMAQ> . You are receiving this because you were mentioned.Message ID: ***@***.***>