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Copy file name to clipboardExpand all lines: docs/specs/SUPPORT_ACCESS.md
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@@ -87,6 +87,8 @@ The owner setting copy should communicate all of these points in plain language:
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- that the view is read-only support access
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- when the access expires
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- If the grant expires or is revoked while support is navigating, the next request must deny access cleanly.
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- The service-health panel reports watcher liveness from the watcher's own last completed run, readable from any container serving the dashboard.
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- Payment recency is separate context on the panel and never stands in for watcher liveness; a watcher with no recorded run reads as needing attention, not as healthy.
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## Data Model Requirements
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The owner record must persist enough state to determine whether support access is currently valid.
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