Skip to content

Files

Latest commit

opxdelwinopxdelwin
Create cancellation-policy.md
Aug 29, 2023
f0934bc · Aug 29, 2023

History

History
49 lines (29 loc) · 2.7 KB

cancellation-policy.md

File metadata and controls

49 lines (29 loc) · 2.7 KB

Cancellation and Refund Policy for Azhikon Chat App

Effective Date: 29 August, 2023

Overview

This Cancellation and Refund Policy outlines the terms and conditions under which users can request cancellations and refunds for services provided by the Azhikon chat app ("Azhikon") available at https://azhikon.club/. Please read this policy carefully before making a purchase.

1. Cancellation Policy

Users have the right to cancel their purchase of services from Azhikon within [X days] from the date of purchase. To initiate a cancellation, users must send an email to [support email] with the subject line "Cancellation Request - [Username/Order ID]."

2. Refund Policy

2.1 Eligibility for Refund

Refunds will be considered under the following circumstances:

  1. Technical Issues: If the user encounters technical issues preventing them from using Azhikon's services, and the issue cannot be resolved within a reasonable time frame.
  2. Misrepresentation of Services: If Azhikon fails to deliver the services as described on the website.
  3. Cancellation within 24 hours: If the user cancels their purchase within 24 hours from the time of purchase.

2.2 Non-eligibility for Refund

Refunds will not be provided in the following cases:

  1. Change of Mind: If the user simply changes their mind after purchasing the services.
  2. Violation of Terms: If the user violates Azhikon's terms of service or any applicable laws.
  3. Inactivity: If the user does not access or use the services after purchase, or state lack of activity as a reason.
  4. User Error: If the user encounters issues due to their own actions, negligence, or lack of technical expertise.

3. Refund Process

  1. Users must send a refund request to delwinmathew2004@gmail.com with the subject line "Refund Request - [Username/Order ID]." The email should include the reason for the refund request and relevant details.
  2. The Azhikon team will review the refund request and determine its eligibility based on the criteria mentioned above.
  3. If the refund request is approved, the refund will be processed within 7 business days via the original payment method.
  4. If the refund request is declined, the user will be notified via email with an explanation.

4. Contact Information

For any questions or concerns regarding this Cancellation and Refund Policy, please contact us at delwinmathew2004@gmail.com.

5. Changes to the Policy

Azhikon reserves the right to modify or update this Cancellation and Refund Policy at any time. Users will be notified of any changes via email or through a prominent notice on the Azhikon website.

By making a purchase on Azhikon, you agree to the terms outlined in this Cancellation and Refund Policy.