Deepgram
Unable to login #1074
Replies: 5 comments
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Thanks for asking your question. Please be sure to reply with as much detail as possible so the community can assist you efficiently. |
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Hey there! It looks like you haven't connected your GitHub account to your Deepgram account. You can do this at https://community.deepgram.com - being verified through this process will allow our team to help you in a much more streamlined fashion. |
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It looks like we're missing some important information to help debug your issue. Would you mind providing us with the following details in a reply?
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Hi @digwa-ing, I'd be happy to get your email verified. Can you please send an email from the address you want verified to me at [removed]? |
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Thank you @jkroll-deepgram |
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Hello Deepgram Team,
We would like to try out your service but are currently unable to log in.
We created an account and confirmed the verification email.
However, when attempting to log in, we receive the error: "Failed to log in."
When trying to sign up again, we get: "Something went wrong! Please try again."
When attempting to reset the password, we see: "The email address is not verified."
I already reached out on Discord but haven't received a response yet, though I noticed another user reporting the same issue.
I also spoke with your staff members, Danny and Bronson. Bronson saw the problem via screen-share and advised me to post my issue here. It seems like there's a bug in the sign-up process.
In the meantime, could you manually verify my account so I can log in?
Looking forward to your help.
Best regards,
Christoph
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