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I added an Outlook event and on next sync Google was updated but my Outlook event was deleted...How do I prevent this... #2039

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rodinaustin opened this issue Jan 8, 2025 · 1 comment
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bug Something's not working right more info needed Not enough detail provided to fully troubleshoot

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@rodinaustin
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rodinaustin commented Jan 8, 2025

Checklist:-

  • Upgrade to the latest release (alpha if available) latest release
  • Reproduce the issue
  • Complete the information below
  • Provide your OGcalsync.log file (see how-to)

OGCS Version: v2.11.1.0
Edition: Installed / Portable
Sync Direction: O<->G

Bug Description
I added an event to my Outlook Calendar.
2025-01-08 11:46:17,579 DEBUG 15 OutlookGoogleCalendarSync.Google.Calendar [588] - Processing >> 1/8/2025 1:30 PM => "CA case TS017741533/TS017016316 - KLKPM021 INPUT PROCESSING EXCEPTION: RC=0914 and RC=0601"
following that my Google Calendar was successfully added but then my Outlook calendar no longer shows that event.
I can see it in my Google Calendar.

Why was the Outlook Calendar event deleted?

Steps to Reproduce the Issue

  1. Go to...Outlook and create a one time event on my calendar.
  2. let the sync happen and come back and look at my Outlook Calendar and note that the event was deleted.
  3. Go to Google and notice that the event is listed there. So it exists but not in Outlook.

Any other information
Any additional information that may help troubleshoot the issue.
📎 Attach your OGcalsync.log file.
OGcalsync.log

@rodinaustin rodinaustin added the bug Something's not working right label Jan 8, 2025
@phw198
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phw198 commented Jan 23, 2025

Honestly, I'm not too sure. If you can answer these questions:-

  1. Did you create the Outlook item from scratch? You didn't retrieve it from the deleted items before the sync at 2025-01-08 11:46:17 that created in Google and deleted in Outlook?
  2. Does creating an item in Outlook on any day have the same result?
  3. If the deletion is only happening for this item, does following this guidance resolve the issue for it?
  4. Your Google calendar is set to Chicago time - does your Windows system time zone match?
  5. View your calendar with this link, click the item and then it's "kebab" options menu, then "Troubleshooting Info" - what is the eid? Is it mrshk2jguqeef534fkulfp9uqs?

@phw198 phw198 added the more info needed Not enough detail provided to fully troubleshoot label Jan 23, 2025
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Labels
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