Import Plex Users returns empty despite valid Friend share — /api/v2/friends returns 410 Gone

[JeremyDixon2020]

Description

Settings → Users → Import from Plex → Sync returns {"createdUsers":[],"refreshedUsers":0} even when a valid, accepted Plex Friend share exists.

Version

3.4.1

Steps to Reproduce

1. Confirmed via wget https://plex.tv/api/users?X-Plex-Token=... that the friend appears correctly with home="0" (standard Friend, not Plex Home)
2. Confirmed https://plex.tv/api/v2/friends?X-Plex-Token=... returns HTTP 410 Gone — this endpoint appears deprecated by Plex
3. Clicking Sync in Seerr produces no relevant log entries in .machinelogs.json — only scheduled job logs appear
4. /api/v1/settings/plex/sync (or whatever endpoint the Sync button calls) returns {"createdUsers":[],"refreshedUsers":0} with no errors

Screenshots

No response

Logs

Platform

desktop

Database

SQLite (default)

Device

docker container

Operating System

docker container

Browser

Chrome

Additional Context

No response

Search Existing Issues

• Yes, I have searched existing issues.

Code of Conduct

• I agree to follow Seerr's Code of Conduct

[github-actions]

Possible duplicate detected

This issue may be a duplicate of the following (detected via semantic similarity + LLM review):

• Sync User's Plex.tv Account Changes Manually #2907 (70% match) — Sync User's Plex.tv Account Changes Manually
• add users from Plex friend list #2820 (69% match) — add users from Plex friend list
• Mediaserver Settings not visible - integration with Plex users failing #3382 (69% match) — Mediaserver Settings not visible - integration with Plex users failing

A maintainer will review this. If this is not a duplicate, no action is needed.

[0xSysR3ll]

If I understand correctly, you're trying to import a new user but it doesn't show, right ?