diff --git a/.DS_Store b/.DS_Store
index db51e67c..5f55793c 100644
Binary files a/.DS_Store and b/.DS_Store differ
diff --git a/rapport/.DS_Store b/rapport/.DS_Store
new file mode 100644
index 00000000..5118f24c
Binary files /dev/null and b/rapport/.DS_Store differ
diff --git a/rapport/class/claims_class_diagram.wsd b/rapport/class/claims_class_diagram.wsd
new file mode 100644
index 00000000..ba5e52e9
--- /dev/null
+++ b/rapport/class/claims_class_diagram.wsd
@@ -0,0 +1,85 @@
+@startuml claims_class_diagram
+Class user {
+Int id
+String name
+String password
+String username
+String email
+Bool enabled 
+String verification_code
+JSON Login()
+Bool Register()
+}
+
+Class role{
+Int id
+String name
+}
+
+user .right.> role
+
+ 
+Class SuperAdmin{}
+Class Admin{}
+Class SavManager{}
+Class SavTechnicien{}
+Class ScooterOwner{}
+
+
+top to bottom direction
+user <|-- SuperAdmin
+user <|-- Admin
+user <|-- SavManager
+user <|-- SavTechnicien
+user <|-- ScooterOwner
+
+Class Claim {
+Int id
+String title
+String subject
+String message
+SavTechnicien[] technician_history
+Status [] status_history
+TimeStamp created
+TimeStamp updated
+
+GetAllClaims() : Claim[]
+GetMyClaims() : Claim[]
+GetClaimDetails(Int id) : Claim
+GetAllClaimsByStatus(Status status) : Claim[]
+CreateClaim(Claim claim) : Bool
+SetStatus(Status status) : Bool
+AffectTechnician(SavTechnician) : Bool
+Comment(Comment comment) : Bool
+
+}
+
+Class Comment{
+Int id
+String message
+TimeStamp created
+
+CreateComment(Comment comment) : Bool
+
+}
+
+Class Status{
+String name
+String color
+TimeStamp created
+
+GetAllStatus() : Status[]
+CreateStatus(Status status) : Bool
+UpdateStatus(Status status) : Bool
+DeleteStatus(Status status) : Bool
+
+}
+
+Claim "*"--"*" SavTechnicien : in charge of 
+Claim "*"--"1" ScooterOwner : authors
+Comment "*"--*"1" Claim
+Comment "*"--*"1" user : Authors
+Status "*"--"*" Claim
+
+
+@enduml
\ No newline at end of file
diff --git a/rapport/sequence/claim_comment.wsd b/rapport/sequence/claim_comment.wsd
new file mode 100644
index 00000000..3aff6c02
--- /dev/null
+++ b/rapport/sequence/claim_comment.wsd
@@ -0,0 +1,33 @@
+@startuml claims_consult_details_sequence_diagram
+
+actor "ScooterOwner\nSavManager\nSavTechnicien" as so
+boundary Claims as cl
+control ClaimsService as cs
+entity Claim as c
+
+activate so
+so -> cl : Comment(Comment)
+activate cl
+cl -> cs : Comment(Comment)
+activate cs
+cs -> c : Comment(Comment)
+activate c
+alt comment is added
+c --> cs : commentAdded
+deactivate c
+cs --> cl : commentAdded
+deactivate cs
+cl --> so : commentAdded
+deactivate cl
+else comment is not added
+c --> cs : commentNotAdded
+deactivate c
+cs --> cl : commentNotAdded
+deactivate cs
+cl --> so : commentNotAdded
+deactivate cl
+end
+deactivate cl
+deactivate so
+
+@enduml
\ No newline at end of file
diff --git a/rapport/sequence/claim_detail_history.wsd b/rapport/sequence/claim_detail_history.wsd
new file mode 100644
index 00000000..365fb2a4
--- /dev/null
+++ b/rapport/sequence/claim_detail_history.wsd
@@ -0,0 +1,50 @@
+@startuml claims_consult_details_sequence_diagram
+
+actor "ScooterOwner\nSavManager\nSavTechnicien" as so
+boundary Claims as cl
+control ClaimsService as cs
+entity Claim as c
+
+activate so
+so -> cl : getClaimDetail(Id)
+activate cl
+cl -> cs : getClaimDetail(Id)
+activate cs
+cs -> c : getClaimDetail(Id)
+activate c
+alt claim is found
+c --> cs : claimDetail
+deactivate c
+cs --> cl : claimDetail
+deactivate cs
+cl --> so : claimDetail
+deactivate cl
+else claim is not found
+c --> cs : claimNotFound
+deactivate c
+cs --> cl : claimNotFound
+deactivate cs
+cl --> so : claimNotFound
+deactivate cl
+end
+deactivate cl
+deactivate so
+
+activate so
+so -> cl : getClaimTechnicienHistory()
+activate cl
+cl -> cl : toggleTechnicienHistory()
+activate cl
+cl --> so : technicienHistory
+deactivate cl
+
+activate so
+so -> cl : getClaimStatusHistory()
+activate cl
+cl -> cl : toggleStatusHistory()
+activate cl
+cl --> so : statusHistory
+deactivate cl
+
+
+@enduml
\ No newline at end of file
diff --git a/rapport/sequence/savManager/get_all_claims.wsd b/rapport/sequence/savManager/get_all_claims.wsd
new file mode 100644
index 00000000..6d5e5998
--- /dev/null
+++ b/rapport/sequence/savManager/get_all_claims.wsd
@@ -0,0 +1,22 @@
+
+@startuml claims_sav_manager_sequence_diagram
+actor SavManager as sm
+boundary Claims as cl
+control ClaimsService as cs
+entity Claim as c
+
+activate sm
+sm -> cl : getAllClaims()
+activate cl
+cl -> cs : getAllClaims()
+activate cs
+cs -> c : getAllClaims()
+activate c
+c --> cs : allClaims
+deactivate c
+cs --> cl : allClaims
+deactivate cs
+cl --> sm : allClaims
+deactivate cl
+
+@enduml
diff --git a/rapport/sequence/savManager/set_technician.wsd b/rapport/sequence/savManager/set_technician.wsd
new file mode 100644
index 00000000..d5e2fca1
--- /dev/null
+++ b/rapport/sequence/savManager/set_technician.wsd
@@ -0,0 +1,33 @@
+
+@startuml claims_sav_manager_sequence_diagram
+actor SavManager as sm
+boundary Claims as cl
+control ClaimsService as cs
+entity Claim as c
+
+activate sm
+sm -> cl : AffectTechnician(Technicien)
+activate cl
+cl -> cs : AffectTechnician(Technicien)
+activate cs
+cs -> c : AffectTechnician(Technicien)
+activate c
+alt technicien is affected
+c --> cs : technicienAffected
+deactivate c
+cs --> cl : technicienAffected
+deactivate cs
+cl --> sm : technicienAffected
+deactivate cl
+else technicien is not affected
+c --> cs : technicienNotAffected
+deactivate c
+cs --> cl : technicienNotAffected
+deactivate cs
+cl --> sm : technicienNotAffected
+deactivate cl
+end
+deactivate cl
+deactivate sm
+
+@enduml
\ No newline at end of file
diff --git a/rapport/sequence/savTechnicien/get_my_claims.wsd b/rapport/sequence/savTechnicien/get_my_claims.wsd
new file mode 100644
index 00000000..c15515a3
--- /dev/null
+++ b/rapport/sequence/savTechnicien/get_my_claims.wsd
@@ -0,0 +1,21 @@
+@startuml claims_my_claims_sequence_diagram
+actor SavTechnicien as st
+boundary Claims as cl
+control ClaimsService as cs
+entity Claim as c
+
+activate st
+st -> cl : getMyClaims()
+activate cl
+cl -> cs : getMyClaims()
+activate cs
+cs -> c : getMyClaims()
+activate c
+c --> cs : myClaims
+deactivate c
+cs --> cl : myClaims
+deactivate cs
+cl --> st : myClaims
+deactivate cl
+
+@enduml
\ No newline at end of file
diff --git a/rapport/sequence/savTechnicien/set_status.wsd b/rapport/sequence/savTechnicien/set_status.wsd
new file mode 100644
index 00000000..fc4c9560
--- /dev/null
+++ b/rapport/sequence/savTechnicien/set_status.wsd
@@ -0,0 +1,30 @@
+@startuml claims_my_claims_sequence_diagram
+actor SavTechnicien as st
+boundary Claims as cl
+control ClaimsService as cs
+entity Claim as c
+activate st
+st -> cl : SetStatus(Status)
+activate cl
+cl -> cs : SetStatus(Status)
+activate cs
+cs -> c : SetStatus(Status)
+activate c
+alt status is set
+c --> cs : statusSet
+deactivate c
+cs --> cl : statusSet
+deactivate cs
+cl --> st : statusSet
+deactivate cl
+else status is not set
+c --> cs : statusNotSet
+deactivate c
+cs --> cl : statusNotSet
+deactivate cs
+cl --> st : statusNotSet
+deactivate cl
+end
+deactivate cl
+deactivate st
+@enduml
\ No newline at end of file
diff --git a/rapport/sequence/scooterOwner/create_claim.wsd b/rapport/sequence/scooterOwner/create_claim.wsd
new file mode 100644
index 00000000..cbed440b
--- /dev/null
+++ b/rapport/sequence/scooterOwner/create_claim.wsd
@@ -0,0 +1,60 @@
+@startuml claims_sequence_diagram
+
+actor ScooterOwner as so
+boundary Claims as cl
+control ClaimsService as cs
+entity Claim as c
+
+so -> cl : createClaim()
+activate so
+activate cl
+cl -> cl : validateClaim()
+activate cl
+
+alt claim is valid
+cl -> cs : createClaim()
+activate cs
+
+cs -> cs : validateClaim()
+activate cl
+alt claim is valid
+cs -> c : createClaim()
+activate c
+alt claim is created
+c --> cs : claimCreated
+deactivate c
+cs --> cl : claimCreated
+deactivate cs
+cl --> so : claimCreated
+deactivate cl
+else claim is not created
+c --> cs : claimNotCreated
+deactivate c
+cs --> cl : claimNotCreated
+deactivate cs
+cl --> so : claimNotCreated
+deactivate cl
+end
+
+else claim is invalid
+cl -> cl : notifyClaimInvalid()
+activate cl
+cl --> so : claimInvalid
+deactivate cl
+deactivate cl
+deactivate so
+
+end
+else claim is invalid
+activate cs
+cs -> cl : notifyClaimInvalid()
+activate cl
+cl --> so : claimInvalid
+deactivate cs
+deactivate cl
+end
+deactivate cl
+deactivate so
+
+
+@enduml
diff --git a/rapport/sequence/scooterOwner/get_my_claims.wsd b/rapport/sequence/scooterOwner/get_my_claims.wsd
new file mode 100644
index 00000000..81ee3519
--- /dev/null
+++ b/rapport/sequence/scooterOwner/get_my_claims.wsd
@@ -0,0 +1,25 @@
+@startuml claims_sequence_diagram
+
+actor ScooterOwner as so
+boundary Claims as cl
+control ClaimsService as cs
+entity Claim as c
+
+
+
+activate so
+so -> cl : getClaims()
+activate cl
+cl -> cs : getMyClaims()
+activate cs
+cs -> c : getMyClaims()
+activate c
+c --> cs : myClaims
+deactivate c
+cs --> cl : myClaims
+deactivate cs
+cl --> so : myClaims
+deactivate cl
+deactivate so
+
+@enduml
diff --git a/rapport/use_case/claims_use_case.wsd b/rapport/use_case/claims_use_case.wsd
new file mode 100644
index 00000000..53b94002
--- /dev/null
+++ b/rapport/use_case/claims_use_case.wsd
@@ -0,0 +1,53 @@
+@startuml claims_use_case
+left to right direction
+skinparam packageStyle rect
+skinparam shadowing false
+
+actor User as u 
+actor SuperAdmin as sa
+actor Admin as a 
+actor SAVTechnicien as st
+actor SavManager as sm
+actor ScooterOwner as so
+
+
+u <|-- sa
+u <|-- a
+u <|-- st
+u <|-- so
+package claims {
+( Manage claims 'Technicien' ) as mgc
+( Affect claim to SAVTechnicien ) as mgca
+( Comment claim  ) as mgcc
+( Manage claim 'Manager' ) as mgccm
+( Consult my claim details ) as mgccd
+( Consult claim status history ) as mgccds
+( Consult claim technician history ) as mgccdt
+( Consult all claims details ) as mgccda
+( Change claim status ) as mgccs
+( Consult my claims ) as cmc
+
+( Create claim ) as cc
+}
+
+left to right direction
+
+
+st --> mgc
+st <|--sm
+so --> cc
+so --> cmc
+sm --> mgccm
+mgccm <.. mgca :extends
+mgccm <.. mgccda : extends
+mgc <.. mgcc : extends
+mgc <.. mgccd : extends
+mgccd <.. mgccds : extends
+mgccd <.. mgccdt : extends
+mgccda <.. mgccds : extends
+mgccda <.. mgccdt : extends
+mgc <.. mgccs : extends
+cmc <.. mgcc :extends
+cmc <.. mgccds : extends
+cmc <.. mgccdt : extends
+@enduml
\ No newline at end of file