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Copy file name to clipboardExpand all lines: faq/getting-started.md
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<details>
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<summary><strong>What does "snapshot" mean?</strong></summary>
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In cryptocurrency, a snapshot is a record of the state of the blockchain at a particular block height. It means that you can for example track the holdings of a specific wallet back to a specific point in time. Snapshot, the voting platform, is using snapshots to validate if voters met the voting criteria at the moment of proposal creation. If a voter acquired required tokens after the proposal has been created, these newly acquired tokens would not be used for calculation of their voting power.
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</details>
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<details>
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<summary><strong>Is Snapshot free to use?</strong></summary>
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Yes. To create a space, you have to own an ENS domain and perform one transaction on-chain. Voting or proposing is completely free.
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<summary><strong>Do I need to create a user account?</strong></summary>
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No. Snapshot uses the universal web3 login - you need to have a wallet account like Metamask or Coinbase to connect to Snapshot.
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<details>
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<summary><strong>What is a space?</strong></summary>
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You can think of a space as an organization's **account** on Snapshot which can be viewed by anyone visiting the platform. It serves as a hub for all proposals related to the organization and a source of information for the users. It’s also where users will vote on proposals in their community.
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</details>
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<summary><strong>What is a proposal?</strong></summary>
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Proposals are key elements of the voting system. It presents a change suggestion related to a specific organization and enables eligible users to cast their vote.
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You need to connect to Snapshot with your wallet and fulfil the requirements defined by the voting strategies used by a specific space. For example, you might be required to hold a specific amount of the organization’s token. You can see the voting strategies directly on a proposal’s page in the **Information** section:
If you don’t understand why your voting power is `0` or how the strategies work in detail, we recommend reaching out to the organization directly. In most cases you don’t have the voting power because you did not hold the required tokens at the time of proposal creation. Tokens which were acquired after the proposal has been created are not taken into account for the voting power calculation.
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<details>
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<summary><strong>I can’t vote, what should I do?</strong></summary>
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There might be multiple reasons for that. Most usually you didn’t have the required tokens in your wallet at the time of proposal creation. Have a look at [this discussion ](https://github.com/snapshot-labs/snapshot/discussions/767)to explore other potential reasons.
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</details>
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<details>
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<summary><strong>Is Snapshot open source?</strong></summary>
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Yes. All our repositories can be found at [https://github.com/snapshot-labs/](https://github.com/snapshot-labs/).
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<summary><strong>How can I get in touch?</strong></summary>
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If you have an issue with your space, a proposal or voting, make sure to first read the FAQ and use a search bar in our documentation: [https://docs.snapshot.org](https://docs.snapshot.org).
Copy file name to clipboardExpand all lines: faq/im-a-snapshot-user/README.md
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[voting-strategies.md](voting-strategies.md)
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{% endcontent-ref %}
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{% content-ref url="boost.md" %}
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[boost.md](boost.md)
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{% content-ref url="broken-reference" %}
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[Broken link](broken-reference)
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{% endcontent-ref %}
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### General
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We recommend to wait for around 10 minutes and try again. If the error persist, open the console panel (right click with your mouse and click `Inspect` and open the `Console` tab):
Make a screenshot of the panel and contact our support on [Help Center](https://help.snapshot.org/en/) with the following details:
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<summary>I'm receiving the error "The message timestamp is not valid. Please check the clock on your device, and make sure it is set to the correct date and time, and try again"?</summary>
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The reason behind this error is that the time configured on your device isn't accurate. [Refer here to troubleshoot](https://github.com/snapshot-labs/snapshot/discussions/769#discussioncomment-1400619). 
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The reason behind this error is that the time configured on your device isn't accurate. [Refer here to troubleshoot](https://github.com/snapshot-labs/snapshot/discussions/769#discussioncomment-1400619).
<summary><strong>Can I cancel my boost and retrieve my tokens early?</strong></summary>
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No, once a boost is created, the tokens are locked until the end of the claiming period.
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</details>
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<details>
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<summary><strong>What happens if the proposal I boosted doesn't pass?</strong></summary>
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The boost still fulfills its purpose by incentivizing voting and participation, regardless of the proposal's outcome.
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</details>
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<details>
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<summary><strong>Are there any additional rewards for creating a boost?</strong></summary>
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There are currently no direct rewards for boost creators, but it might help increase your reputation score in the future.
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</details>
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<details>
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<summary><strong>How is the effectiveness of a boost measured?</strong></summary>
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Effectiveness can be gauged by the increase in participation on the proposals you've boosted compared to similar proposals without a boost.
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</details>
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<details>
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<summary><strong>What safeguards are in place to prevent abuse of the boosting system?</strong></summary>
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We're actively monitoring the use of boosts and will iterate on the rules and mechanisms to prevent any form of abuse as we learn from the beta phase. There are some potential risks with [Strategic incentivization](boost.md), so you might want to disable this feature in your space settings.
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