create-incidents.md

1. Log in to your Soda Cloud account, then navigate to the Checks dashboard.
2. For the check you wish to investigate, click the stacked dots at right, then select Create Incident. Provide a Title, Severity, and Description of your new incident, then save.
3. In the Incident column of the check result, click the Incident link to access the Incident page where you can record the following details:

• Severity: Minor, Major, or Critical
• Status: Reported, Investigating, Fixing, Resolved
• Lead: a list of team members from whom you can assign the Lead Investigator role

4. Save your changes.
5. If you have connected your Soda Cloud account to Slack, navigate to the Integrations tile, then click the auto-generated link that connects directly to a newly-created, public channel in your Slack workspace that is dedicated to the investigation and resolution of the incident and invite team members to the channel to collaborate on resolving the data quality issue.
   If you have integrated Soda Cloud with [MS Teams]({% link soda/integrate-msteams.md %}) or another [third-party tool]({% link soda/integrate-webhooks.md %}), like Jira or ServiceNow, you can access those tools via auto-generated links in the Integrations tile, as well.