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Merge pull request #365 from softlayer/1740778370
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<h4>February 28, 2025<br></h4>
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</div>
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<div class="col-md-9">
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<strong>Tags <span class="fa fa-tags"/></strong>
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<a class="label label-danger" href="https://sldn.softlayer.com/tags/article">article</a>
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<a class="label label-danger" href="https://sldn.softlayer.com/tags/sldn">sldn</a>
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<a class="label label-danger" href="https://sldn.softlayer.com/tags/authentication">authentication</a>
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<a class="label label-danger" href="https://sldn.softlayer.com/tags/errors">errors</a>
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<div class="well well-sm article" style="word-wrap: break-word;">
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<div class="article-title">
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<h1>Failed to Exchange Token</h1>
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<small>How to fix the &#39;SoftLayer_Exception: Failed to exchange token (HTTP 500)&#39; error</small>
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</div>
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<h1 id="the-fix">The Fix</h1>
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<p>The user getting this error will need to have their <a href="https://cloud.ibm.com/docs/account?topic=account-iamuserinv&amp;interface=ui#change-ibm-id">IBMid Updated</a>.</p>
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<p>Basically, just press this button on the users profile page, and link it to a currently valid IBMid</p>
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<img src="https://sldn.softlayer.com/img/articles/UpdateIBMid.png" alt="Update IBMid" width="100%"/>
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<h1 id="the-problem">The Problem</h1>
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<p><code>SoftLayer_Exception: Failed to exchange token (HTTP 500)</code> Happens because the user on your account is linked to an IBMid that is no longer valid.
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On January 22 2025, an update went out allowing better integration with IBM&rsquo;s IAM policies for Classic Infrastructure users, which requires users be linked to a valid IBMid now.</p>
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<strong>Feedback? <span class="fas fa-comment"/></strong>
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If this article contains any error, or leaves any of your questions unanswered, please help us out by
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opening up a github issue.<br>
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<a class="" href="https://github.com/softlayer/githubio_source/issues/new?title=Feedback%20for%20article%20-%20Failed%20to%20Exchange%20Token&body=Feedback+regarding%3A%20https%3a%2f%2fsldn.softlayer.com%2farticle%2fFailedToExchangeToken%2f"> Open an issue</a>
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<span> - </span>
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<a class="" href="https://github.com/softlayer/githubio_source/edit/master/content/article/FailedToExchangeToken.md" style="text-align: right;"> Quick Edit</a>
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<p>&copy; SoftLayer 2025<br>
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Built with <a href="https://github.com/spf13/hugo">Hugo</a></p>
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‎article/index.html‎

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<a href="https://sldn.softlayer.com/article/FailedToExchangeToken/"><i class="fas fa-terminal"></i> Failed to Exchange Token </a> <small class="pull-right">Feb 28, 2025</small><br>
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</h4>
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<div class = "example-summary"> How to fix the &#39;SoftLayer_Exception: Failed to exchange token (HTTP 500)&#39; error</div>
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<a class="btn btn-primary btn-xs" href="https://sldn.softlayer.com/article/FailedToExchangeToken/"><i class="fas fa-file"></i> Read Me </a>
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</div>
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<div class="well well-sm example">
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<h4>
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<a href="https://sldn.softlayer.com/article/openAPI/"><i class="fas fa-terminal"></i> Open API Definitions for SLDN </a> <small class="pull-right">Nov 12, 2024</small><br>
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</h4>
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<div class = "example-summary"> Introducing OpenAPI spec sheet for SLDN api</div>

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‎index.xml‎

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<language>en-US</language>
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<author>Enthusiastic Hugo User</author>
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<rights>Copyright (c) 2014, Enthusiastic Hugo User; all rights reserved.</rights>
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<updated>Thu, 30 Jan 2025 00:00:00 UTC</updated>
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<loc>https://sldn.softlayer.com/release_notes/2025/20250130/</loc>
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<h3>article</h3>
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<li>
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<a href="https://sldn.softlayer.com/article/FailedToExchangeToken/">Failed to Exchange Token</a>
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<div class="meta">How to fix the &#39;SoftLayer_Exception: Failed to exchange token (HTTP 500)&#39; error</div>
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</li>
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<li>
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<a href="https://sldn.softlayer.com/article/openAPI/">Open API Definitions for SLDN</a>
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<div class="meta">Introducing OpenAPI spec sheet for SLDN api</div>

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