Opening images/media results in a blank white screen

[israelbls]

Steps to reproduce

1. Launch Telegram Desktop.
2. Click on a message containing an image or media file.
3. The preview window opens but shows a blank white screen instead of the content.

Expected behaviour

The preview window should display the image or media file correctly.

Actual behaviour

The preview window opens and displays a blank white screen.

Operating system

Operating System: Windows 11 Pro Version: 24H2 Installed on: 15/12/2024 OS Build: 26100.2894 Feature Experience Pack: 1000.26100.36.0

Version of Telegram Desktop

V - 5.10.7 x64

Installation source

Static binary from official website

[Aokromes]

what gpu / igpu? what drivers versions? can't reproduce on nvidia nor intel with updated drivers.

[israelbls]

Hi,

I'm using an Intel(R) Iris(R) Xe Graphics GPU. Here are my system details:

• GPU: Intel(R) Iris(R) Xe Graphics
• Driver Version: 32.0.101.6313
• Operating System: Windows 11 Pro
  • Version: 24H2
  • Installed on: 15/12/2024
  • OS Build: 26100.2894
  • Feature Experience Pack: 1000.26100.36.0

I've updated to the latest drivers available for my GPU, yet the issue with the blank white screen when opening images/media persists.

Please let me know if you need any further details.

Thanks!

[Aokromes]

i have 10.0.26100.3037 windows build and 32.0.101.6458 drivers version.

[israelbls]

I reinstalled Telegram and the problem has solved,
Thank you so much.