ThoughtSpot 8.8 no outside internet connection

[tb-all]

We want to enable CS Tools on our recently updated 8.8 ThoughtSpot Software env - I've run python -m sysconfig - what info do you need to help us progress this? Thanks

[boonhapus]

@tb-all can you share the output of that command? It will look something similar to this post: #77

[tb-all]

python_-m_sysconfig.txt

Here you go

[boonhapus]

@tb-all ah this is on your ThoughtSpot cluster itself. Can you try it with python3 -m sysconfig instead and share the output?

[tb-all]

python3_-m_sysconfig.txt

Here you go. Thanks

[boonhapus]

Thanks @tb-all , here's an egnyte link.

cs-tools_1.4.13_linux-x86_64_3.9.zip
Password: 7Ld85By7Km

https://thoughtspot.egnyte.com/dl/3oNdFNveSs/cs-tools_1.4.13_linux-x86_64_3.9.zip_

[tb-all]

Thanks - Do I just run the bootstrapped on our AWS server?

[boonhapus]

Apologies @tb-all , I just saw this one!

---

1. Extract the zip file.
2. Run python against the _bootstrapper.py file with --offline-mode specified

cd cs-tools_1.4.13_linux-x86_64_3.9.zip
python3 _bootstrapper.py --install --offline-mode .

[tb-all]

Thanks....

The install did start but I got this....
15:16:23 | Welcome to the CS Tools Bootstrapper!
| Ideally, you will only need to run this one time, and then your environment can be fully managed by CS Tools itself.
| If you run into any issues, please reach out to us on GitHub Discussions below.
|
| GitHub: https://github.com/thoughtspot/cs_tools/issues/new/choose
|
| Creating the CS Tools virtual environment.
15:16:27 | Looking in links: .
| Processing ./pip-23.3.1-py3-none-any.whl
| Installing collected packages: pip
| Attempting uninstall: pip
| Found existing installation: pip 21.2.4
| Uninstalling pip-21.2.4:
| Successfully uninstalled pip-21.2.4
15:16:29 | Successfully installed pip-23.3.1
| Using the offline binary found at .
| Installing CS Tools and its dependencies.
| Looking in links: .
| Processing ./cs_tools-1.4.13.zip
15:16:30 | Installing build dependencies: started
15:16:31 | Installing build dependencies: finished with status 'done'
| Getting requirements to build wheel: started
| Getting requirements to build wheel: finished with status 'done'
| Installing backend dependencies: started
15:16:32 | Installing backend dependencies: finished with status 'done'
| Preparing metadata (pyproject.toml): started
| Preparing metadata (pyproject.toml): finished with status 'done'
| Requirement already satisfied: pip>=23.1 in /home/admin/.config/cs_tools/.cs_tools/lib/python3.9/site-packages (from cs_tools[cli]) (23.3.1)
| Processing ./thoughtspot_tml-2.0.10-py3-none-any.whl (from cs_tools[cli])
| Processing ./awesomeversion-23.11.0-py3-none-any.whl (from cs_tools[cli])
| Processing ./httpx-0.25.2-py3-none-any.whl (from cs_tools[cli])
| Processing ./pydantic-1.10.13-py3-none-any.whl (from cs_tools[cli])
| Processing ./pendulum-2.1.2.tar.gz (from cs_tools[cli])
15:16:33 | Installing build dependencies: started
| Installing build dependencies: finished with status 'done'
| Getting requirements to build wheel: started
15:16:34 | Getting requirements to build wheel: finished with status 'done'
| Preparing metadata (pyproject.toml): started
| Preparing metadata (pyproject.toml): finished with status 'done'
| Processing ./rich-13.7.0-py3-none-any.whl (from cs_tools[cli])
| Processing ./sqlmodel-0.0.12-py3-none-any.whl (from cs_tools[cli])
| Processing ./toml-0.10.2-py2.py3-none-any.whl (from cs_tools[cli])
| Processing ./StrEnum-0.4.15-py3-none-any.whl (from cs_tools[cli])
| Processing ./typer-0.9.0-py3-none-any.whl (from typer[all]>=0.9.0; extra == "cli"->cs_tools[cli])
| Processing ./uvicorn-0.24.0.post1-py3-none-any.whl (from cs_tools[cli])
| Processing ./fastapi-0.104.1-py3-none-any.whl (from cs_tools[cli])
| Processing ./anyio-3.7.1-py3-none-any.whl (from fastapi>=0.89.1->cs_tools[cli])
| Processing ./starlette-0.27.0-py3-none-any.whl (from fastapi>=0.89.1->cs_tools[cli])
| Processing ./typing_extensions-4.8.0-py3-none-any.whl (from fastapi>=0.89.1->cs_tools[cli])
| Processing ./certifi-2023.11.17-py3-none-any.whl (from httpx>=0.24.0->cs_tools[cli])
| Processing ./httpcore-1.0.2-py3-none-any.whl (from httpx>=0.24.0->cs_tools[cli])
| Processing ./idna-3.6-py3-none-any.whl (from httpx>=0.24.0->cs_tools[cli])
| Processing ./sniffio-1.3.0-py3-none-any.whl (from httpx>=0.24.0->cs_tools[cli])
| Processing ./h11-0.14.0-py3-none-any.whl (from httpcore==1.*->httpx>=0.24.0->cs_tools[cli])
| Processing ./python_dateutil-2.8.2-py2.py3-none-any.whl (from pendulum>=2.1.2->cs_tools[cli])
| Processing ./pytzdata-2020.1-py2.py3-none-any.whl (from pendulum>=2.1.2->cs_tools[cli])
| Processing ./markdown_it_py-3.0.0-py3-none-any.whl (from rich>=13.0.0->cs_tools[cli])
| Processing ./pygments-2.17.2-py3-none-any.whl (from rich>=13.0.0->cs_tools[cli])
| Processing ./SQLAlchemy-2.0.23-py3-none-any.whl (from sqlmodel>=0.0.8->cs_tools[cli])
| Processing ./PyYAML-6.0.1.tar.gz (from thoughtspot-tml>=2.0.6->cs_tools[cli])
| Installing build dependencies: started
15:16:35 | Installing build dependencies: finished with status 'error'
| error: subprocess-exited-with-error
| × pip subprocess to install build dependencies did not run successfully.
| │ exit code: 1
| ╰─> [5 lines of output]
| Looking in links: .
| Processing ./setuptools-69.0.2-py3-none-any.whl
| Processing ./wheel-0.42.0-py3-none-any.whl
| Could not find a version that satisfies the requirement Cython<3.0 (from versions: none)
| No matching distribution found for Cython<3.0
| [end of output]
| note: This error originates from a subprocess, and is likely not a problem with pip.
| error: subprocess-exited-with-error
| × pip subprocess to install build dependencies did not run successfully.
| │ exit code: 1
| ╰─> See above for output.
| note: This error originates from a subprocess, and is likely not a problem with pip.
| Unexpected error in bootstrapper, see /home/admin/cs-tools_1.4.13_linux-x86_64_3.9/cs_tools-bootstrap-error-tmpdq1lil3o.log for details..

[boonhapus]

Thanks @tb-all . I believe this is likely because the AWS build don't include python development libraries and the ssl library by default. Can you share the log file that written at /home/admin/cs-tools_1.4.13_linux-x86_64_3.9/cs_tools-bootstrap-error-tmpdq1lil3o.log ?

[tb-all]

cs_tools-bootstrap-error-tmpdq1lil3o.log

[boonhapus]

@tb-all Hmm, it looks like an older version of CS Tools may been installed on this cluster? (There's reference to thoughtspot_tml==2.0.6.) Can we try it with the --reinstall option instead?

cd cs-tools_1.4.13_linux-x86_64_3.9.zip
python3 _bootstrapper.py --reinstall --offline-mode .

Should that not work either, I'd recommend get a call together so I can debug live. I'm in US/Central time, but can be flexible to help unblock you.

[tb-all]

Thanks...this failed again.
cs_tools-bootstrap-error-tmpyzu6nm1x.log

[tb-all]

Shall I raise a support ticket?

[boonhapus]

@tb-all Support will be unable to help. Can you shoot me an email so we can coordinate some time to meet?

[email protected]

[boonhapus]

@tb-all Looking into this more ... the problem appears to be pyyaml#736 / v6.0.1 compatability on Linux builds. We use pyyaml >= 6.0 in the upstream thoughtspot_tml library and I'm not interested in supporting 5.4.1 (the previous major version).

I'll have to explore ways to get this to work on the cluster / Linux systems. I think I should be able to build the wheel programmatically and supply it, but need to test this. I'll try this today.