Unhandled Error! searchable metadata --syncer Error for CWT using 1.6

[jcayanan-cwt]

First Stop

• I have read and agreed to the ThoughtSpot LICENSE.
• I understand that if I have a critical issue with ThoughtSpot, I should reach out to my designated Account Executive and Customer Success Manager instead of cs_tools.

Platform Configuration

Description

During the searchable metadata --syncer there's an unhandled error occur.

Considering adding a log file.

[downloaded]

[boonhapus]

Got it , thanks @jcayanan-cwt -- this looks like an issue with the ThoughtSpot API itself not returning within the 5 minute timeout.

[DEBUG - 2025-03-03T23:08:46+0800] [cs_tools.api.client - client.__before_request__ 131] >>> HTTP POST -> /api/rest/2.0/groups/search
=== HEADERS ===
{'host': '<your cluster>', 'accept': '*/*', 'accept-encoding': 'gzip, deflate', 'connection': 'keep-alive', 'x-requested-by': 'CS Tools', 'user-agent': 'CS Tools/1.6.0', 'x-cs-tools-cache-control': 'true', 'cookie': 'JSESSIONID=3cc7e786-ef07-4b43-8005-f833d249dd59; clientId=9e722bd8-0f5b-4ec5-8f29-160ee18204de', 'content-length': '40', 'content-type': 'application/json'}
===    DATA ===
{'{"record_offset":0,"record_size":150000}': ''}
...
<snip>
...
[DEBUG - 2025-03-03T23:13:46+0800] [cs_tools.cli.commands.main - main.run 112] whoopsie, something went wrong!
Traceback (most recent call last):
  File "C:\Users\U010JCC\AppData\Roaming\cs_tools\.cs_tools\Lib\site-packages\httpx\_transports\default.py", line 118, in map_httpcore_exceptions
    raise mapped_exc(message) from exc
httpx.ReadError

There is a 5 minute global timeout on all API calls from ThoughtSpot. ReadError here happens when the cluster did not respond and so the server "gave up".