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Your account is temporarily locked for security reasons. #716

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GoldenGlimpse opened this issue Nov 22, 2024 · 2 comments
Open

Your account is temporarily locked for security reasons. #716

GoldenGlimpse opened this issue Nov 22, 2024 · 2 comments

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@GoldenGlimpse
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After trying to log in with electron-mail my proton account gets blocked. I do not get a verification e-mail code to login.
Within a minute, i am kicked out of every active app and i have to change the password immediately through the web, re-setup all android apps and other computers!

This is the fourth time in a short time span and an extremely annoying hassle.

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@vladimiry
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vladimiry commented Nov 22, 2024

The app is static, so it must be something at the server/Proton side. What I can do is provide a new app build with the most recent WebClients apps stack.

Consider getting the addition specific information from the log file (like error codes/messages of auth/sign-in requests, etc).

For now, can you switch to using this build and see if it helps? This build comes with about 2 weeks old WebClients apps stack, and got originally shared in #661 (comment).

@vladimiry
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What I can do is provide a new app build with the most recent WebClients apps stack.

Let me know if this is needed. Or, if you build from sources in your own, the wip branch comes with the named update.

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