Fixes #148 - Add SLA explanation to user documentation

Author: ralf401

.screenshots/cypress/e2e/usage-advanced-features.cy.js

@@ -241,4 +241,18 @@ describe('usage advanced features', () => {
     })
   })
 
+    it('escalation-panel', () => {
+    cy.loginDesktopView(Cypress.env('ADMIN_LOGIN'), Cypress.env('ADMIN_PASS'))
+    cy.visit('/desktop/tickets/3')
+    cy.wait(3000) // loading
+    cy.get('[aria-label="Show ticket escalation information"]').trigger('mouseenter').wait(1000)
+    cy.get('.popover*').should('be.visible')
+    cy.get('[aria-label="Show ticket escalation information"]').clip({ padding: 5 }).then((TopClip) => {
+      cy.get('.popover*').clip({ padding: 5 }).then((BottomClip) => {
+        cy.mergeClips(TopClip, BottomClip).then((clip) => {
+          cy.screenshot('escalation-panel', { clip })
+        })
+      })
+    })
+  })
 })

.screenshots/zammad-stack/seeds/seeds.rb

@@ -145,6 +145,8 @@
   created_at: created_at,
   updated_at: created_at,
   escalation_at: Time.zone.now - 40.minutes,
+  first_response_escalation_at: Time.zone.now - 40.minutes,
+  close_escalation_at: Time.zone.now + 200.minutes, 
 )
 article = Ticket::Article.create(
   ticket:       ticket2,
@@ -657,6 +659,10 @@
   created_at:   Time.zone.now,
 )
 
+puts 'Enabling AI features...'
+
+# Enable AI features
+
 SeedHelpers.set_setting_without_validation(name: 'ai_provider', value: 'zammad_ai')
 SeedHelpers.set_setting_without_validation(name: 'ai_provider_config', value: { 'token' => 'foobar' }) # just a fake token to trigger the feature
 Setting.set('ai_assistance_ticket_summary', true)