Look like Screen Capture API permission check  βοΈ  is now mandatory since  : Chrome 94, FireFox 92  and Safari when your app is embedded inside an iframe ...
General documentation about this subject, doesn't seem to be up to date as it's not really considered anymore like an experimental feature by last browsers updates π
Could you consider to add parameter allow=display-capture  on the iframe declaration containing third part apps inside Zendesk support ?