Source: Azure/azure-cli#32371 (by Chris Segura (@cnsegura))
Affected extension: account (src/account/)

<<UNTRUSTED:issue-32371>>

Issue #32371 (by Chris Segura (@cnsegura))

Title

az login fails

Body

Describe the bug

I am attempting to use the az cli command "az login" to login to Azure from my corp-managed device and get the error added below.

This is on a corp managed device, which has full access to all internal services, shows as connected on the CompanyPortal etc.

I have updated to the latest cli and cleared the account info (via az account clear) and set the core.enable_broker_on_windows = true

with no change in behavior.

Related command

no related commands - just az login

Errors

az login
Select the account you want to log in with. For more information on login with Azure CLI, see https://go.microsoft.com/fwlink/?linkid=2271136

Retrieving tenants and subscriptions for the selection...
The command failed with an unexpected error. Here is the traceback:
argument of type 'NoneType' is not iterable

Issue script & Debug output

NA

Expected behavior

I can loginto Azure and view resources, subscriptions etc

Environment Summary

azure-cli 2.78.0

core 2.78.0
telemetry 1.1.0

Dependencies:
msal 1.34.0b1
azure-mgmt-resource 23.3.0

Python location 'C:\Program Files (x86)\Microsoft SDKs\Azure\CLI2\python.exe'
Config directory 'C:\Users\ADMIN_chrisseg.azure'
Extensions directory 'C:\Users\ADMIN_chrisseg.azure\cliextensions'

Python (Windows) 3.13.7 (tags/v3.13.7:bcee1c3, Aug 14 2025, 14:06:58) [MSC v.1944 32 bit (Intel)]

Legal docs and information: aka.ms/AzureCliLegal

Your CLI is up-to-date.

Additional context

No response

Comments

Comment by Yong Zhang (@yonzhan)

Thank you for opening this issue, we will look into it.

Comment by @github-actions[bot]

Here are some similar issues that might help you. Please check if they can solve your problem.

• #17515
• #17514

Possible solution (Extracted from existing issue, might be incorrect; please verify carefully)

Solution 1:

Known issue. See Azure/azure-cli#17509 for details and quickfix.

Reference:

• error az login azure-cli#17515 (comment)

Solution 2:

This is caused by an ongoing ARM service incident. Please see #17509.

Reference:

• Error using az login to Azure Portal azure-cli#17514 (comment)

Solution 3:

An ugly workaround without the patch #17509 is to use the hybrid profile:
'''
az cloud set --name AzureCloud --profile 2020-09-01-hybrid
az login
'''
As pointed out: setting --profile 2020-09-01-hybrid will cause other failures (like for az aks) because 2020-09-01-hybrid has a reduced command set compared to latest.

Reference:

• Error using az login to Azure Portal azure-cli#17514 (comment)

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Comment by Jiashuo Li (@jiasli)

According to the internal email, the error happens in MSAL’s msal/broker.py file, at Line 59, in _convert_error:

https://github.com/AzureAD/microsoft-authentication-library-for-python/blob/f0dec594f18b76afb422396e710b0834cbac352b/msal/broker.py#L59

''' py
"AADSTS50011" in context # In WAM, this could happen on both interactive and silent flows
'''

This issue should be investigated by MSAL.

Comment by @microsoft-github-policy-service[bot]

Thanks for the feedback! We are routing this to the appropriate team for follow-up. cc Joseph Chan (@josephkwchan), Jenny Hunter (@jennyhunter-msft).

Comment by Dharshan BJ (@DharshanBJ)

Jiashuo Li (@jiasli), Yong Zhang (@yonzhan) Based on the screenshot shared by Chris in the email thread regarding this issue, error.get_context() in convert_error seems to be returning None, causing a TypeError: argument of type 'NoneType' is not iterable at line 59-60 in msal/broker.py. This is likely an error-handling bug in broker.py which is masking the actual underlying broker error.

The MSAL Python logs shared in the email thread shows error tag 7q6ch, which maps to an Unexpected WAM provider error. The system error code 3489661028 corresponds to STATUS_NO_SUCH_USER - "The specified account does not exist."

We need WAM logs to further investigate this.

Comment by Dharshan BJ (@DharshanBJ)

Jiashuo Li (@jiasli) / Yong Zhang (@yonzhan) , is the user still encountering this issue? Do we need to track this?

Comment by jennguye

I have the same issue...
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