Lost Accounts

Suppose you created an account on a BOINC project or Science United, and accumulated credit, but can no longer log into the account. This can happen because of some combination of:

1. you forgot the password
2. you forgot the email address
3. the email address doesn't work anymore.

If you forgot the password

If you just forgot the password, no problem: in the login form, click 'Forgot password?'. Enter the account's email address. You'll get an email with a link that lets you log in. You can then set the password.

If you have a BOINC client attached to the project

If you remember the account's email address, and you have a BOINC client attached to the project, do the following:

• Go to the BOINC data directory. On Windows this is C:/Program Data/BOINC. On Mac it's /Library/Application Support/BOINC Data.

• Look for the project's account file. This has a name of the form account_URL.xml, where URL is the project's URL. Open the file in a text editor. You'll see something like

<account>
    <master_url>https://boinc.berkeley.edu/test/</master_url>
    <authenticator>ec3056e9ed14c837e3e68c80bb14871f</authenticator>
    <project_name>BOINC test project</project_name>
    ...
</account>

Your account's 'authenticator' is the long random string between <authenticator> and </authenticator>.

• Go to the project's web site and click Login. In the Password field, copy and paste the authenticator. This will log you in.

The above procedure works for Science United too, but the relevant file is acct_mgr_login.xml.

Otherwise

If you don't have a BOINC client attached to the project, You'll need to contact the administrator of the project (hopefully their web site has their email address). Tell them the email address of your account (if you remember it) and the user name.