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Merged
jcsparks merged 1 commit into from
May 8, 2025
Merged

Update service-servicecloud.js #87

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122 changes: 81 additions & 41 deletions js/service-servicecloud.js
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Original file line number Diff line number Diff line change
Expand Up @@ -2,26 +2,29 @@
// Only one Service Cloud service is allowed per page.
const settings = drupalSettings.service_servicecloud[0];
if (!settings) return;
const body = document.body || document.getElementsByTagName('body')[0];
const body = document.body || document.getElementsByTagName("body")[0];
const enableAutoOpen = settings.auto_open;
const autoOpenTime = settings.auto_open_delay;
const enableEyeCatcher = settings.eyecatcher;

// Initialize embedded_svc.
const script = document.createElement('script');
script.src = 'https://cu.my.salesforce.com/embeddedservice/5.0/esw.min.js';
const script = document.createElement("script");
script.src = "https://cu.my.salesforce.com/embeddedservice/5.0/esw.min.js";
script.async = script.defer = true;
script.onload = function () {
initESW('https://service.force.com');
initESW("https://service.force.com");
// Auto Open and Eye Catcher should be enabled only on desktop browsers.
if (!(/Android|webOS|iPhone|iPad|iPod|mobile.+firefox|BlackBerry|IEMobile|Opera Mini/i.test(navigator.userAgent))) {
if (
!/Android|webOS|iPhone|iPad|iPod|mobile.+firefox|BlackBerry|IEMobile|Opera Mini/i.test(
navigator.userAgent
)
) {
if (enableAutoOpen) {
setTimeout(
function () {
closeEyeCatcherAndBootstrap(document.querySelector('.service-servicecloud-eyecatcher'));
},
autoOpenTime * 1000
);
setTimeout(function () {
closeEyeCatcherAndBootstrap(
document.querySelector(".service-servicecloud-eyecatcher")
);
}, autoOpenTime * 1000);
}

if (enableEyeCatcher) {
Expand All @@ -33,38 +36,70 @@

function initESW(gslbBaseURL) {
embedded_svc.settings.displayHelpButton = true; //Or false
embedded_svc.settings.language = ''; //For example, enter 'en' or 'en-US'
embedded_svc.settings.defaultMinimizedText = 'Questions? Let\'s Chat'; //(Defaults to Chat with an Expert)
embedded_svc.settings.disabledMinimizedText = 'Liaison Unavailable'; //(Defaults to Agent Offline)
embedded_svc.settings.offlineSupportMinimizedText = 'Questions? Let\'s Chat'; //(Defaults to Contact Us)
embedded_svc.settings.enabledFeatures = ['LiveAgent'];
embedded_svc.settings.entryFeature = 'LiveAgent';
embedded_svc.settings.extraPrechatFormDetails = [{
"label": "Current Site",
"value": location.href,
"transcriptFields": ["Current_Site__c"],
"displayToAgent": true
}];
embedded_svc.settings.language = ""; //For example, enter 'en' or 'en-US'
embedded_svc.settings.defaultMinimizedText = "Questions? Let's Chat"; //(Defaults to Chat with an Expert)
embedded_svc.settings.disabledMinimizedText = "Liaison Unavailable"; //(Defaults to Agent Offline)
embedded_svc.settings.offlineSupportMinimizedText = "Questions? Let's Chat"; //(Defaults to Contact Us)
embedded_svc.settings.enabledFeatures = ["LiveAgent"];
embedded_svc.settings.entryFeature = "LiveAgent";
embedded_svc.settings.extraPrechatFormDetails = [
{
label: "Current Site",
value: location.href,
transcriptFields: ["Current_Site__c"],
displayToAgent: true,
},
];
embedded_svc.settings.extraPrechatInfo = [
{
entityFieldMaps: [
{
doCreate: false,
doFind: true,
fieldName: "LastName",
isExactMatch: true,
label: "Last Name",
},
{
doCreate: false,
doFind: true,
fieldName: "FirstName",
isExactMatch: true,
label: "First Name",
},
{
doCreate: false,
doFind: true,
fieldName: "Email",
isExactMatch: true,
label: "Email",
},
],
entityName: "Contact",
saveToTranscript: "",
},
];
embedded_svc.init(
'https://cu.my.salesforce.com',
'https://cu.my.salesforce-sites.com/BuffInfo',
"https://cu.my.salesforce.com",
"https://cu.my.salesforce-sites.com/BuffInfo",
gslbBaseURL,
'00Do0000000Gz4V',
'Buff_Info_Chat_Team',
"00Do0000000Gz4V",
"Buff_Info_Chat_Team",
{
baseLiveAgentContentURL: 'https://c.la3-c1-ia7.salesforceliveagent.com/content',
deploymentId: '5722T0000008OsB',
buttonId: '5732T000000Cb3s',
baseLiveAgentURL: 'https://d.la3-c1-ia7.salesforceliveagent.com/chat',
eswLiveAgentDevName: 'EmbeddedServiceLiveAgent_Parent04I2T000000005EUAQ_18603851c77',
isOfflineSupportEnabled: true
baseLiveAgentContentURL:
"https://c.la3-c1-ia7.salesforceliveagent.com/content",
deploymentId: "5722T0000008OsB",
buttonId: "5732T000000Cb3s",
baseLiveAgentURL: "https://d.la3-c1-ia7.salesforceliveagent.com/chat",
eswLiveAgentDevName:
"EmbeddedServiceLiveAgent_Parent04I2T000000005EUAQ_18603851c77",
isOfflineSupportEnabled: true,
}
);
}

function closeEyeCatcher(eyeCatcher) {
if (eyeCatcher)
eyeCatcher.setAttribute('hidden', '');
if (eyeCatcher) eyeCatcher.setAttribute("hidden", "");
}

function closeEyeCatcherAndBootstrap(eyeCatcher) {
Expand All @@ -77,16 +112,21 @@
const eyeCatcherCloser = document.createElement("div");
const eyeCatcherImg = document.createElement("img");

eyeCatcher.className = 'service-servicecloud-eyecatcher';
eyeCatcher.className = "service-servicecloud-eyecatcher";

eyeCatcherCloser.className = 'service-servicecloud-eyecatcher-closer';
eyeCatcherCloser.addEventListener("click", function () { closeEyeCatcher(eyeCatcher) });
eyeCatcherCloser.className = "service-servicecloud-eyecatcher-closer";
eyeCatcherCloser.addEventListener("click", function () {
closeEyeCatcher(eyeCatcher);
});
eyeCatcherCloser.textContent = "x";

eyeCatcherImg.className = 'service-servicecloud-eyecatcher-img';
eyeCatcherImg.className = "service-servicecloud-eyecatcher-img";
eyeCatcherImg.alt = "Chat now";
eyeCatcherImg.addEventListener("click", function () { closeEyeCatcherAndBootstrap(eyeCatcher) });
eyeCatcherImg.src = "https://cdn.livechat-files.com/api/file/lc/main/12416433/0/ec/3cd23a1c1292c884141874e90a228a2b.png";
eyeCatcherImg.addEventListener("click", function () {
closeEyeCatcherAndBootstrap(eyeCatcher);
});
eyeCatcherImg.src =
"https://cdn.livechat-files.com/api/file/lc/main/12416433/0/ec/3cd23a1c1292c884141874e90a228a2b.png";

eyeCatcher.appendChild(eyeCatcherCloser);
eyeCatcher.appendChild(eyeCatcherImg);
Expand Down