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Ryan Wold edited this page Mar 14, 2025 · 26 revisions

Touchpoints API

Touchpoints makes customer feedback easier for federal agencies, and Touchpoints API provides a convenient, programmatic way to access the data for your Forms, Responses, and other Customer Experience (CX) related domain objects.

The Touchpoints application provides all API endpoints for registered Touchpoints Federal staff and contractor users, and 2 of those API endpoints (Digital Service Accounts and Digital Products) are also available for public users.

Setup: Specify your api.data.gov API key in Touchpoints

To access the Touchpoints API, an api.data.gov API Key is required.

If you have an existing api.data.gov API key, enter it on your Touchpoints profile page.

Using the Test/Development Touchpoints API

https://api.gsa.gov/test/analytics/touchpoints/v1/*

Requests to https://api.gsa.gov/test/ are routed to touchpoints-staging.app.cloud.gov app at /api/v0/ and /api/v1/ respectively.

Using the Production Touchpoints API

https://api.gsa.gov/analytics/touchpoints/v1/*

Requests through the https://api.gsa.gov gateway are routed to the Touchpoints app at /api/v1/.

OpenAPI Documentation

API endpoints available for Federal Staff

  • GET /api/v1/forms
  • GET /api/v1/forms/:id - also returns an array of Responses, or "submissions"
  • GET /api/v1/service_providers
  • GET /api/v1/services
  • GET /api/v1/cx_collections
  • GET /api/v1/cx_collection_details
  • GET /api/v1/cx_responses uses ?page[number]=X and page[size]=Y for pagination
  • GET /api/v1/websites
  • GET /api/v1/personas

API endpoints available for public users and Federal Staff

  • GET /api/v1/digital_service_accounts
  • GET /api/v1/digital_products

Query parameters

  • size - value can be set between 1 to 5000. defaults to 500
  • page - defaults to 1
  • start_date - set in YYYY-MM-DD format. defaults to 1 year ago
  • end_date - set in YYYY-MM-DD format. defaults to tomorrow

Example Requests

https://api.gsa.gov/analytics/touchpoints/v1/forms.json - to list forms
https://api.gsa.gov/analytics/touchpoints/v1/forms/FORM-SHORT-UUID.json - to see a specific form and its responses

In production, the API_KEY should be passed using the header X-Api-Key as described here.

For a quick test, try https://api.gsa.gov/analytics/touchpoints/v1/digital_products.json?API_KEY=YOUR-API-DATA-GOV-KEY

Complete OpenAPI documentation is available via https://touchpoints.app.cloud.gov/api/.

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