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Merge pull request #15459 from MicrosoftDocs/main
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Publish main to live, Thursday 3:30PM PDT, 08/22
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garycentric authored Aug 22, 2024
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2 changes: 1 addition & 1 deletion .acrolinx-config.edn
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{:allowed-branchname-matches ["main"]
{:allowed-branchname-matches ["main" "release-.*"]
:allowed-filename-matches ["Skype/" "Teams/" "Lync/"]

:use-gh-statuses true
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2 changes: 1 addition & 1 deletion Teams/CQD-frequently-asked-questions.md
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Expand Up @@ -121,7 +121,7 @@ This is expected behavior when Policy-based Recording is enabled in Microsoft Te

[Upload tenant and building data](CQD-upload-tenant-building-data.md)

[CQD data and reports](CQD-data-and-reports.md)
[CQD data and reports](cqd-data-and-reports.md)

[Use CQD to manage call and meeting quality](quality-of-experience-review-guide.md)

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2 changes: 1 addition & 1 deletion Teams/CQD-upload-tenant-building-data.md
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Expand Up @@ -236,7 +236,7 @@ After you upload building information for managed networks, every managed networ

[Set up Call Quality Dashboard (CQD)](turning-on-and-using-call-quality-dashboard.md)

[CQD data and reports](CQD-data-and-reports.md)
[CQD data and reports](cqd-data-and-reports.md)

[Use CQD to manage call and meeting quality](quality-of-experience-review-guide.md)

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6 changes: 3 additions & 3 deletions Teams/CQD-what-is-call-quality-dashboard.md
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Expand Up @@ -33,9 +33,9 @@ description: Learn about Call Quality Dashboard (CQD) and how to use it to see
The Microsoft Call Quality Dashboard (CQD) - [https://cqd.teams.microsoft.com](https://cqd.teams.microsoft.com) - shows call and meeting quality, at an **org-wide level**, for Microsoft Teams, and Skype for Business Server.


The latest version of CQD features a [near-real-time (NRT) data feed](CQD-data-and-reports.md), which means that call records are available in CQD within 30 minutes of the end of a call.
The latest version of CQD features a [near-real-time (NRT) data feed](cqd-data-and-reports.md), which means that call records are available in CQD within 30 minutes of the end of a call.

Wherever CQD includes [end-user identifiable information (EUII) data](CQD-data-and-reports.md#euii-data), it's managed in the same way as [EUII throughout Microsoft 365](/office365/Enterprise/office-365-data-retention-deletion-and-destruction-overview).
Wherever CQD includes [end-user identifiable information (EUII) data](cqd-data-and-reports.md#euii-data), it's managed in the same way as [EUII throughout Microsoft 365](/office365/Enterprise/office-365-data-retention-deletion-and-destruction-overview).

CQD is designed to help Teams admins, Skype for Business admins, and network engineers monitor call and meeting quality at an org-wide level. You'll use CQD to help you **optimize your network** to drive performance quality. When you need to look into call and meeting information for a **specific user**, use CQD data in conjunction with per-user [call analytics](use-call-analytics-to-troubleshoot-poor-call-quality.md).

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[Upload tenant and building data](CQD-upload-tenant-building-data.md)

[CQD data and reports](CQD-data-and-reports.md)
[CQD data and reports](cqd-data-and-reports.md)

[Use CQD to manage call and meeting quality](quality-of-experience-review-guide.md)

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12 changes: 6 additions & 6 deletions Teams/devices/teams-ip-phones.md
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Expand Up @@ -118,10 +118,10 @@ The following devices are Certified under the Microsoft Teams panels Certificati

The following are the latest firmware versions released via Microsoft Teams Admin Center (TAC) for each device and OEM, as well as the Teams APK, Company Portal, and Admin Agent applications bundled into the firmware release.

> [!NOTE]
> More recent and supported Microsoft Teams phones applications may be available for Android devices. Release details and notes for the latest Microsoft Teams phones applications can be found at: [What's new in Microsoft Teams devices](https://support.microsoft.com/office/what-s-new-in-microsoft-teams-devices-eabf4d81-acdd-4b23-afa1-9ee47bb7c5e2#ID0EBD=Desk_phones)
See [Microsoft Teams phones feature set](phones-for-teams.md) for information on features supported by these devices.

> [!NOTE]
> More recent and supported Microsoft Teams phones applications may be available for Android devices. Release details and notes for the latest Microsoft Teams phones applications can be found at: [What's new in Microsoft Teams devices](https://support.microsoft.com/office/what-s-new-in-microsoft-teams-devices-eabf4d81-acdd-4b23-afa1-9ee47bb7c5e2#ID0EBD=Desk_phones)
### Firmware versions released to the Public cloud

#### <b> Audiocodes </b>
Expand Down Expand Up @@ -210,10 +210,10 @@ See [Microsoft Teams phones feature set](phones-for-teams.md) for information on

The following are the latest firmware versions released via Microsoft Teams Admin Center (TAC) for each device and OEM, as well as the Teams APK, Company Portal, and Admin Agent applications bundled into the firmware release.

> [!NOTE]
> More recent and supported Microsoft Teams displays applications may be available for Android devices. Release details and notes for the latest Microsoft Teams displays applications can be found at [What's new in Microsoft Teams devices](https://support.microsoft.com/office/what-s-new-in-microsoft-teams-devices-eabf4d81-acdd-4b23-afa1-9ee47bb7c5e2#ID0EBD=Teams_displays)
See [Microsoft Teams displays](teams-displays.md) for features supported by Teams displays devices.

> [!NOTE]
> More recent and supported Microsoft Teams displays applications may be available for Android devices. Release details and notes for the latest Microsoft Teams displays applications can be found at [What's new in Microsoft Teams devices](https://support.microsoft.com/office/what-s-new-in-microsoft-teams-devices-eabf4d81-acdd-4b23-afa1-9ee47bb7c5e2#ID0EBD=Teams_displays)
### Firmware versions released to the Public cloud

Expand Down Expand Up @@ -249,10 +249,10 @@ See [Microsoft Teams displays](teams-displays.md) for features supported by Team

The following are the latest firmware versions released via Microsoft Teams Admin Center (TAC) for each device and OEM, as well as the Teams APK, Company Portal, and Admin Agent applications bundled into the firmware release.

> [!NOTE]
> More recent and supported Microsoft Teams panels applications may be available for Android devices. Release details and notes for the latest Microsoft Teams panels applications can be found at [What's new in Microsoft Teams devices](https://support.microsoft.com/office/what-s-new-in-microsoft-teams-devices-eabf4d81-acdd-4b23-afa1-9ee47bb7c5e2#ID0EBD=Teams_panels)
See [Microsoft Teams panels](../devices/overview-teams-panels.md) for features supported by Teams panels devices.

> [!NOTE]
> More recent and supported Microsoft Teams panels applications may be available for Android devices. Release details and notes for the latest Microsoft Teams panels applications can be found at [What's new in Microsoft Teams devices](https://support.microsoft.com/office/what-s-new-in-microsoft-teams-devices-eabf4d81-acdd-4b23-afa1-9ee47bb7c5e2#ID0EBD=Teams_panels)
### Firmware versions released to the Public cloud

#### <b> Audiocodes </b>
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Expand Up @@ -1006,7 +1006,7 @@ You can use many Dimension and Measurement values as filters. You can use filter

[Upload tenant and building data](CQD-upload-tenant-building-data.md)

[CQD data and reports](CQD-data-and-reports.md)
[CQD data and reports](cqd-data-and-reports.md)

[Use CQD to manage call and meeting quality](quality-of-experience-review-guide.md)

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101 changes: 101 additions & 0 deletions Teams/itadmin-readiness.md
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---
title: Admin training resources - Microsoft Teams
ms.reviewer: jhwang
ms.date: 03/27/2024
author: MicrosoftHeidi
ms.author: heidip
manager: jtremper
ms.topic: article
ms.service: msteams
audience: admin
ms.collection:
- M365-collaboration
search.appverid: MET150
f1.keywords:
- CSH
ms.custom:
- ms.teamsadmincenter.dashboard.trainingvideos.admintrainingteams
- seo-marvel-mar2020
description: Training videos, PowerPoint decks, tutorials, and other resources for admins on how to plan, deploy, and run Microsoft Teams.
appliesto:
- Microsoft Teams
---
# Getting started with admin training for Microsoft Teams

Use the training resources to educate yourself about Teams, teach others or run workshops. Check back here often for new content.

|&nbsp;|&nbsp;|&nbsp;|&nbsp;|
| :------------ | :------------ | :------------ | :------------ |
|![a hand and an upward arrow.](/office/media/icons/get-started-teams.png) |[Start your rollout here](./get-started-with-teams-quick-start.md) |![document with a list](/office/media/icons/document-teams.png)|[View Teams features by platform](https://support.microsoft.com/office/teams-features-by-platform-debe7ff4-7db4-4138-b7d0-fcc276f392d3) |
|![a video play button.](/office/media/icons/video-play.png) |[View best practice and how-to videos in the Coffee in the Cloud channel on YouTube](https://www.youtube.com/channel/UCs2IXBqperxWVe2ozrr3Gdg/videos) |![person with a wrench](/office/media/icons/administrator.png) |[Teams Chalk Talks: learn best practices and practical guidance around popular Teams scenarios](./chalk-talks-landing-page.yml) |


<h2>Key training offerings and courses</h2>

|&nbsp; |&nbsp; |&nbsp; |
|---------|---------|---------|
|[**Teams essentials for IT**](https://aka.ms/MicrosoftTeamsforIT) - Microsoft Mechanics "Teams for IT" video series shows you – the admin – how to roll out, configure, and manage Teams. |[**Support remote workers using Microsoft Teams**](support-remote-work-with-teams.md#support-remote-workers-using-microsoft-teams) - Get the guidance you need – including links to training – to support your users who are working from home. |[**Manage Team collaboration for IT**](/training/paths/m365-manage-team-collaboration) - Learn how to use Teams to facilitate teamwork and communication within your org across applications and devices. |
|[**Service Adoption Specialist certification**](/training/paths/m365-service-adoption) - The Microsoft Service Adoption Specialist certification course features Teams. Learn how to drive adoption of Microsoft services in your org. |[**Introduction to teamwork in Microsoft 365**](/training/modules/intro-to-teamwork-in-m365/index) - The Microsoft Service Adoption Specialist Certification course features Teams. Learn how to drive adoption of Microsoft services in your org. |[**Microsoft 365 Certified: Teamwork Administrator Associate**](/certifications/m365-teamwork-administrator) - Microsoft 365 Teamwork Administrators configure, deploy, and manage Microsoft 365 or Office 365 workloads, such as SharePoint (online, on-premises, and hybrid), OneDrive, and Teams. |

<h2>Technical training</h2>

| Module | Video | PowerPoint deck |
| ------------ | -------------------- | -------------------- |
| [Microsoft Mechanics - Teams Essentials for IT YouTube channel](https://aka.ms/MicrosoftTeamsforIT) | [Video: Teams Essentials for IT](https://www.youtube.com/watch?v=MfDB7VenWuA&list=PLXtHYVsvn_b_JeDjgD5XdkyHTDXdYgPGn) (10:13 min)<br>[Video: Deploy & Configure Teams - Intro](https://www.youtube.com/watch?v=o2mlsUubIO4&list=PLXtHYVsvn_b_JeDjgD5XdkyHTDXdYgPGn&index=2) (8:22 min) <br>[Video: Security and Compliance](https://youtu.be/91lHNKVVvQ4) (12:42 min)<br>[Video: Teams Controls for Security and Compliance](https://www.youtube.com/watch?v=Km4T4hMM__k) (10:54 min)||
| Foundations - Core components | [Video](https://aka.ms/teams-foundations) | [Deck](https://aka.ms/teams-foundations-deck) |
| Apps - Managing and deploying | | [Deck](https://aka.ms/managing-deploying-apps-deck) |
| Audio conferencing | | [Deck](https://aka.ms/teams-audio-conferencing-deck) |
| Call quality overview | | [Deck](https://aka.ms/teams-quality-deck) |
| Direct Routing | [Video 1: Planning for Direct Routing in Teams](https://aka.ms/teams-dr-plan)<br>[Video 2: Configuring and Managing Direct Routing in Teams](https://aka.ms/teams-dr-config)<br>[Video 3: Migrating to Direct Routing in Teams](https://aka.ms/teams-dr-migrate) | [Deck](https://aka.ms/teams-direct-routing-deck) |
| Dynamic emergency calling | [Video](https://aka.ms/teams-dec) | [Deck](https://aka.ms/teams-dec-deck) |
| Governance, management, and lifecycle | [Video](https://aka.ms/teams-governance) | [Deck](https://aka.ms/teams-governance-deck) |
| Live events | [Video](https://aka.ms/teams-live-events-session) | [Deck](https://aka.ms/teams-live-events-deck) |
| Phone system introduction | [Video](https://aka.ms/teams-phone-system) | [Deck](https://aka.ms/teams-phone-system-deck) |
| PSTN connectivity | | [Deck](https://aka.ms/teams-pstn-connectivity-deck) |
| Media - Why meetings are simple|[Video](https://aka.ms/media-in-teams) | [Deck](https://aka.ms/media-in-teams-deck)|
| Media - Media flow | [Video](https://aka.ms/teams-media-flows) | [Deck](https://aka.ms/teams-media-flows-deck) |
| Meetings introduction | [Video](https://aka.ms/teams-meetings-intro) | [Deck](https://aka.ms/teams-meetings-intro-deck) |
| Security & Compliance | [Video](https://aka.ms/teams-security-compliance) | [Deck](https://aka.ms/teams-security-compliance-deck) |
| SIP gateway enablement and migration | | [Deck](https://aka.ms/SIP-gateway-enablement-migration-playbook) |
| Teams Devices Deployment playbook | | [Deck](https://aka.ms/teams-devices-deployment-playbook) |
| Teams Phone Deployment playbook | | [Deck](https://aka.ms/teams-phone-deployment-playbook) |
| Teams Phone for Frontline Workers Deployment playbook | | [Deck](https://aka.ms/teams-phone-FLW-deployment-playbook) |
| Teams Phone Service Reliability and Survivability playbook | | [Deck](https://aka.ms/teams-phone-service-reliability-playbook) |
| Teams VDI 2.0 playbook | | [Deck](https://aka.ms/teams-vdi-2.0-playbook) |
| Upgrade from Skype for Business to Teams | [Video 1: Introduction to Upgrade](https://aka.ms/teams-upgrade-intro)</br>[Video 2: Plan your upgrade](https://aka.ms/teams-upgrade-plan)</br>[Video 3: Coexistence and Interoperability](https://aka.ms/teams-upgrade-coexistence-interop)</br>[Video 4: Administrator experience](https://aka.ms/teams-upgrade-admin) | [Deck](https://aka.ms/teams-upgrade-deck)|
| Windows desktop client | [Video](https://aka.ms/teams-clients) | [Deck](https://aka.ms/teams-clients-deck) |
| Windows Defender Application Control for new Teams | | [Deck](https://aka.ms/new-teams-WDAC) |

<h2>Teams Rooms Foundations for IT & AV Pros</h2>

<p>The following table contains links to comprehensive training decks in PowerPoint on Microsoft Teams Rooms.

| Module | PowerPoint deck |
| ------------ | -------------------- |
| Module 1: Introduction to Microsoft Teams Rooms | [Deck](https://aka.ms/TeamsRoomsModule1) |
| Module 2: Network readiness | [Deck](https://aka.ms/TeamsRoomsModule2) |
| Module 3: Room design and components | [Deck](https://aka.ms/TeamsRoomsModule3) |
| Module 4: The resource account | [Deck](https://aka.ms/TeamsRoomsModule4) |
| Module 5: Starting and configuring Microsoft Teams Rooms | [Deck](https://aka.ms/TeamsRoomsModule5) |
| Module 6: Managing Microsoft Teams Rooms, Part 1 | [Deck](https://aka.ms/TeamsRoomsModule6) |
| Module 7: Managing Microsoft Teams Rooms, Part 2 | [Deck](https://aka.ms/TeamsRoomsModule7) |
| Module 8: Features, adoption, and troubleshooting | [Deck](https://aka.ms/TeamsRoomsModule8)|

<h2>Teams Android devices</h2>

<p>The following table contains links to comprehensive training decks in PowerPoint on Microsoft Teams Android Devices that includes Teams Displays, Teams Phones, Teams Rooms on Android, and Teams Panels.

| Module | PowerPoint deck |
| ------------| -------------------- |
| Module 1: Introduction to Microsoft Teams Android devices |[Deck](https://aka.ms/TeamsAndroidModule1) |
| Module 2: Planning Microsoft Teams Android devices|[Deck](https://aka.ms/TeamsAndroidModule2) |
| Module 3: Managing Microsoft Teams Android Devices |[Deck](https://aka.ms/TeamsAndroidModule3)|
| Module 4: Microsoft Teams phones and Microsoft Teams displays |[Deck](https://aka.ms/TeamsAndroidModule4)|
| Module 5: Microsoft Teams Rooms and Microsoft Teams Panels |[Deck](https://aka.ms/TeamsAndroidModule5)|
| Module 6: Adoption and troubleshooting |[Deck](https://aka.ms/TeamsAndroidModule6)|

## Related topics

[Live and on demand user training](https://adoption.microsoft.com/user-training/?filter=microsoft-teams)


2 changes: 1 addition & 1 deletion Teams/planning-workshop-practical-guide.md
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Expand Up @@ -50,7 +50,7 @@ Download these tools to walk you through planning, delivering, and adopting Team

[Teams training](training-microsoft-teams-landing-page.md)

[IT admin readiness for Teams](ITAdmin-readiness.md)
[IT admin readiness for Teams](itadmin-readiness.md)

[Tools for adoption](adopt-tools-and-downloads.md)

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