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FAQ #216

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FAQ #216

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7c4f488
Added FAQ entry "unable to add e-mail account"
VarunAgw Aug 16, 2014
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Add FAQ entry for gmail users
VarunAgw Aug 20, 2014
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16 changes: 16 additions & 0 deletions readme.txt
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Expand Up @@ -34,17 +34,33 @@ SupportFlow is a web based help desk software. SupportFlow is a web based help d
To contribute to SupportFlow visit [github] (http://github.com/SupportFlow/supportflow/).

== Installation ==

1. Install SupportFlow either via the WordPress.org plugin directory, or by uploading the files to your server and activate it.

2. After activating open E-Mail accounts page in SupportFlow menu and add an E-Mail account you wish to use with SupportFlow.

Now you are ready to use SupportFlow.

== Frequently Asked Questions ==

###How can I insert a SupportFlow contact form in my site.

Just add **[supportflow_submissionform]** shortcode to the post you want to add SupportFlow form to.

###I am unable to add an E-Mail account

1. Check if connection settings are correct especially port number and SSL settings for both IMAP and SMTP.

2. Some E-Mail providers disable IMAP access by default and allow it to enable through settings. So make sure it is enabled

3. In case you use 2-steps authentication, you have to use application specific password.

4. Ensure IMAP extension is installed and enabled. You may also want to ensure extension is build with SSL support

5. Check if E-Mail hosting provider is not blocking connection thinking it is suspicious. You may also receive an E-Mail alert from your E-Mail provider for the same.

6. Gmail user should also see [this](https://support.google.com/accounts/answer/2461835?hl=en), [this](https://support.google.com/accounts/answer/2461835?hl=en) and [this](https://accounts.google.com/b/0/DisplayUnlockCaptcha).

== Changelog ==

= 0.3 =
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